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mikebrown Posted:
there, Please
check out -

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to

In The Forum:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
and get free
access while

In The Forum:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
question. We
rely exclusively
on a Vonage system
for our

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

In The Forum:
Fax - Tivo - Alarms
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address

In The Forum:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

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Vonage VoIP Forum Digest, October 25, 2006

Vonage VoIP Forum Digest

October 25, 2006

By Daniel Connor

Welcome to today's edition of the Vonage Voip Forum Digest. 

First, I would like to tell you about some really great news. The Vonage Forum is 35,000 Members strong!!

This happened late yesterday morning, when frolman  completed the free and quick Vonage Forum registration process, and became our 35,000th Member. Welcome frolman! We look forward to reading your posts!

And speaking of all you 35,000 Vonage Forum Members, you keep me busy. Busy enough that I didn't notice that I made my 2,000th Vonage Forum post yesterday! Hey, though, I ain't complaining. The Vonage Forums not only are my business, and my job. This is fun, and I really feel privileged to offer this service to all of you.

So now let's get to why you are reading the Digest- to see what's going on in the Vonage world (and in the Vonage Forum world as well).

In the news, we'll learn which state has just gotten Vonage local numbers. We'll also learn how many times Web users saw Vonage ads online earlier this month. We'll go over Vonage Forum threads about adapter and voice gateway issue relevant to the Vonage service. We'll check in on Vonage's stock price. 

In The News

Vonage Adds Local Numbers In Montana

Just this morning, Vonage announced  it now offers Montana's local area code.

Vonage customers in Montana now have a choice of keeping their current numbers or choose telephone numbers within Montana's statewide (406) area

Vonage Online Ads Make "Impressions"

For the week ending October 15, Vonage was the fifth most viewed Internet advertiser with 1.65 million impressions. An impression is every time a user clicks on a web page with a Vonage ad- even if they don't click on the ad itself. These ratings, which are compiled by Nielsen NetRatings/AdRelevance, do not count ads shown on the site of the vendor (like a Vonage ad appearing on the Vonage site itself).

The rankings show that Vonage was the top telecommunications company in terms of impressions. The top four were all companies that sell stuff - clothing, loans, movies- online. Gus Plc was once again the top advertiser with 8.66 million impressions, followed by Low Rate Source at 3.32 million impressions, NexTag at 2.9 million, and then Netflix at 1.9 million.

On The Vonage Voip Forum

The new Vonage Forum thread ATA replacement request turns off existing box is one of the most interesting and lively threads that I have read recently. This thread has been started by Vonage Forum Member baygins.

"My Motorola box had been acting up lately (cannot hear other side, chopped audio, etc.) and was advised by (Vonage) tech support that I needed a replacement box," writes baygins. "So, they created an RMA number and sent me a new device (yesterday)." 

But then baygins writes what happened next. It doesn't sound good.

"Today I pick up the phone and to my horror I realize that there is NO dial tone," he explains. "I call support again and I am told that since Vonage sent me a replacement, they (in their great wisdom) decided to de-activate the current box I have at home."

It seems that baygins big issue here is that, "in all this, no one is telling me, before the replacement is sent, that I might have interruption in service, 911 will not be available, etc. I just cannot believe that they are really this incompetent to overlook something of this importance."

Baygins called tech support again yesterday, and from the tone of what he writes in this thread, the experience wasn't what he wanted.

"When I called support again today, the guy told me that it is normal for this type of behavior and that by the time he puts a request in and it is acted on, the new device would already be in my hands," baygins explains further. "AND HENCE, I should not bother activating the current box. 

"I told him that it was simply unacceptable that no one warned me of the situation and that they are under legal obligation to provide me with 911 service, baygins points out. "He, then, went ahead and put in an "escalated ticket" to activate my current device again. He also told me that the box would be active before the end of the day.

Baygins then wants to know whether fellow Vonage Forum Members think he's being treated correctly.

Two of our most expert Vonage Forum Members offer their opinions.

"Bad business practice: yes, Illegal: probably not," writes scerruti.

"In the case you described the Vonage CSR probably followed a procedure for replacing an ATA that failed," scerruti writes. "In that situation disabling the current device would have no effect on service since the current device was not functioning."

But then scerruti qualifies this statement, writing "that this procedure was applied in a situation where the ATA was malfunctioning but not inoperative was probably either a mistake or an oversight. In either case I would assume that it was covered by Vonage's Terms of Service that protect them from claims arising from outages."

"From a process point of view it makes sense for Vonage to deactivate your old device and activate the new one as soon as it is shipped," writes scerruti. "At that point the MAC address of the new device is known. It prevents the need for a customer who has no phone service from having to call and activate the new device in the majority of cases."

Then scerruti suggests to baygins that he might want to write a letter to Vonage explaining what happened. 

"Ask for a credit," scerruti advises. "The real point of the letter is to allow Vonage to understand the problem caused by the current procedure so that they can either modify the procedure or retrain the CSR if better procedures exist."

At this point, baygins decides to write up a follow-up post with a clarification.

"My mistake for not being clear," he explains. "The existing box was only having voice quality problems. So, I HAD service even with the existing box.
And customer support knew this issue, too. 

"My real complaint here," baygins points out, " is that Vonage should not have deactivated my current box, knowing that it was still working. "Your suggestion on sending a letter to Vonage is definitely the way to go, since they can only improve by learning from their mistakes."

Steve48 has something to add to this discussion.

"Just to add my two cents worth, Vonage now allows a customer to switch service back and forth between multiple registered devices," he writes. "Before they had this it made some sort of sense to switch the service as soon as a new device was sent out, so that the customer would have a working device as soon as it arrived. 

"This no longer makes sense," points out Steve48.  "They should wait until the customer has the new device and has switched service to it before de-activating the old one. 

"What happened in this case may be an oversight- given that the old device had not actually failed- but it's likely also a matter of an obsolete procedure," writes Steve48.

Hey Steve48, your insights are never only worth "two cents." A lot more, if you ask me (and most other Vonage Forum Members as well).

New Vonage Forum Member J0SH has been experiencing a problem with his Motorola VT2442 he has been using with his Vonage service. Because he wants to know what is going on here, he has launched a new Vonage Forum thread that he has entitled, Intermittent Page Cannot Be Displayed with Motorola VT2442.

"Since replacing my Netgear WGR614 with the Motorola VT2442 my main computer has begun having regular occurrences of "Page Cannot Be Displayed" errors when visiting various sites. If I hit the refresh button it loads right away," explains J0SH. "Everything works … Vonage calls go through, networking, etc. just every once in a while I get this hiccup which has become really annoying. "On the VOIP, I have noticed occasional brief drops of sound especially when calling Puerto Rico from New Hampshire, and I have had a couple lost connections."

Next, J0SH explains why he is suspecting the VT2442.

"I am blaming the VT2442 because it is the only change between my computer and the Internet," he writes. "I did not modify any settings on the router nor change any settings on my computer so it’s all stock.

"My computer plugs into port 1 of the VT2442 and the VT2442 plugs into my Motorola SB5100 cable modem," J0SH adds.

He then adds the Voip speed test to his post, after which he writes, "Before I start playing around with settings I wanted to see if anyone who knew what they were doing had some suggestions."

The first fellow Vonage Forum Member to offer an opinion on this issue is dbarkeep

"I have the same problem and a colleague at work does as well," dbarkeep writes. "We both have the VT2442.

"Internet and everything works great, no phone issues. Just an intermittent' Page Cannot be Displayed Immediately' after clicking a link. It almost as if it did not even try to load the page." 

But then dbarkeep adds that if he refreshes the page, it comes up right away.

Vonage Stock Report

On Tuesday  on the New York Stock Exchange, Vonage stock closed at $7.39 a share, which was down 16 cents (and also down -2.12 %)  from Monday's $7.55 a share but then again it was seven cents higher than the session low of $7.32 a share. Total number of Vonage shares traded on Tuesday were 246,900 shares.

Once again, our Vonage Stock Forum can be reached from this link.

Check Out Our New Vonage Forum Toolbar

Here's another opportunity to tell you about our  Vonage Forum Toolbar.

The Vonage Forum Toolbar can provide you with easy desktop access to your Vonage Voicemail as well as total minutes used during your billing period, It works for all, and users.

The Vonage Forum Toolbar works with Internet Explorer and Firefox.

If you have questions, or comments, I've made a NEW Vonage Forum Toolbar Thread. Here's the direct link.

We've Updated Our VoIP Speed Test

I wanted to call your attention to our upgraded Voip Speed Test. So happens that the thread I just wrote about called Intermittent Page Cannot Be Displayed with Motorola VT2442 featured the results of a Voip Speed Test included by the Vonage Forum Member who started the thread.

Instead of the simple upload/download test, our Voip Speed Test has all the reporting that is needed to diagnose ISP issues such as Jitter and Packet Loss.

The advanced report screen has been configured with a "Copy to Clip Board" button so you can easily paste the results in the forums.

I would like to thank the following members for giving valuable input during the beta testing: reebok, Steve48, NateHoy, VonageTPA, Trowski and scerruti.

For those of you that are interested in the details behind the results, the following are the tests parameters:

The test is located in Washington DC.

The data.bin file for the speed test upload/download is 10Mb with 8 seconds max time out.

75,000 bytes is used to calculate the number of supported Voip lines.

Other variables:

Voip lines simulated =1
voip bytes per packet =8
voip simulation seconds =10
voip packets per second =75

If you have any questions about this test, feel free to post them in this thread.

That's what's hot about Vonage today. We'll be back on Thursday morning with our next edition of the Vonage VoIP Forum Digest.

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

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