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Vonage VoIP Forum Digest, October 19, 2006

Vonage VoIP Forum Digest

October 19, 2006

By Daniel Connor

Welcome to today's edition of the Vonage Voip Forum Digest. 

In the news, we'll catch up on Vonage's new local number option in Florida and West Virginia, as well as tell you when Vonage will announce their latest financial results and where you can listen in as Vonage execs explain them. We'll go review a Vonage Forum thread seeking equipment recommendations for Vonage service, as well as another thread wanting to know about a rebate for Vonage-compatible equipment. And we'll go over Vonage's stock price.

In The News

Vonage Expands Local Area Code Availability in Florida

This morning, Vonage announced that today announced that it now offers local area code selection in Bonita Springs, Cape Coral, Clermont, Gainesville,
Inverness, Leesburg and Milton, Florida. 

Vonage also said that it has also added new rate centers within the state, allowing customers to further
localize their telephone number.

A rate center is the geographic area used for issuing phone numbers. There can be many rate centers within one area code. This expansion offers
subscribers the opportunity to further localize their telephone number, as they are now able to select numbers from towns more representative of their
geographic location or maintain their own phone number within their own popular are code. 

The new rate centers offered within the state of Florida include: Hobe Sound, Jensen Beach and Sebastian, and are all within the
(352) area code. The company also added the following rate centers within the (386) area code: Deland and Daytona Beach. 

Vonage Offers Local Numbers In West Virginia

Yesterday Vonage announced that it now offers West Virginia's local area code.

As a result of this development, Vonage customers in West Virginia can now keep their current numbers or choose telephone numbers within the (304) area code.

Vonage To Report Its Financial Results A Week From Tuesday-Here's How To Listen In

Vonage is going to report its financial results for the third quarter ended September 30, 2006 a week from this coming Tuesday, which will be Tuesday October 31, 2006. The earnings release will be available on Vonage's Investor Relations website at

Management will host a Webcast discussion of the quarter's results on Tuesday, October 31, 2006 at 10:00 AM Eastern Time.

The Webcast will be broadcast live through Vonage's Investor Relations website at

Should you want to listen in, you'll need Windows Media Player to listen to this Webcast. A replay will be available shortly after the live Webcast and will be available for two weeks.

On The Vonage Voip Forum

I often see threads started by new Vonage Forum Members who are looking for recommendations for equipment to use with their new Vonage service.

Such a thread has just been started by new VonageForum Member MrZimm. He has decided to name this new thread of his, Help about routers, adapters and QoS! please!

"Now few questions to help me out here," MrZimm writes. "I have done lots of reading but some of the postings are old so going to ask again and see if some things have changed."

Then MrZimm asks three questions, which are:

1. Best router for Vonage currently on the market. I know from reading lost of people say try to find one of the old linksys routers version 4 or before for a certain model. But I'm talking 2006 / October what is best out there. I'm having a hard time there is Dlink then linksys that is really Cisco.

2. Some people say get a good consumer router then put the phone adapter behind the router. Why would I want to do this? How can the adapter control Voip priority? Wouldn’t it be better to just get an all in one router?

3. I have a Rogers Ultra 10meg connection. Currently have some older SMC router but would upgrade if it was worth it. I share the connection with my family and the kids are gamers and downloader’s. My key thing in convincing my wife to go with Vonage is price and quality so I really could use some help in picking the best QoS I think it's called.

Steve48 reads MrZimm's post, and follows up with his own post with some useful information for his fellow Vonage Forum Member.

"You might want to check out the writings of NateHoy with regard to some of these things," Steve48 writes, giving credit to Vonage Forum Member who has written many articles of help to so many other Forum Members.  Look at .

"With respect to item 2, the reason for getting a good router and putting the Vonage adapter behind it is that the Vonage router/adapters aren't very robust routers," Steve48 writes. "If your Internet usage is pretty low key, then you probably don't need to do this. If, on the other hand, your internet usage includes a lot of downloading and gaming, as it appears to, this is probably the way to go. You'll depend on the router to take care of QoS, since the adapter won't be in a position to do it.

"With respect to 3," adds Steve48, "I'd advise you to check things out with your old router. Presumably it's already handling the gaming and downloading, so it can't be too shabby. Put a Vonage unit behind it, set QoS to favor the Vonage box, and see how things work. You can always invest in a new router later if you need to.

ThenSteve48 offers a final piece of advice for MrZimm.

"Before you go with Vonage, I suggest that you run the forum VoIP test and a test at www.testyourvoip to spot potential issues before you jump into it," he suggests. "If you have a phone number that you're attached to, go with a Vonage assigned number at first and see how things go. When you're convinced, then transfer the number."

MrZimm follows with a note of thanks but with one more question as well:

"What do you think of the WRT54GL router?"

Steve48 comes right back and he writes:

"I'm not a networking expert and I've never used that router, but several people in here have recommended it," Steve48 points out. "They suggest using third party firmware."

For specific links to threads that cover this technology, Steve48 suggests a Vonage Forum search.

Some equipment sold for Vonage services comes with rebates. And that brings to mind a new Vonage Forum thread that has the title of, How do i get my mail-in rebate on vt2142?

Wanting to know about rebates for this Motorola adaptor-router, new Vonage Forum Member codelogic launched this thread.

And codelogic writes that he just signed up for Vonage service, and has received his Motorola VT2142. He has signed up for Vonage using, but he writes that cannot find any info on what needs to be done to receive his rebate.

Steve48 has the answer.

"If Vonage sent you the VT2142," Steve48 writes, "then any costs/rebates should be automatically applied to your Vonage bill."

What Info To Post When You Are Having Tech Problems

In the thread I just wrote about called Help about routers, adapters and QoS! please!, Steve48 suggested that MrZimm, who began the thread, run a testyourvoip test. In fact, a good number of threads and posts on the Vonage Forum are devoted to a technical issue a Forum Member is having with their Vonage service, and questions as to what is causing the problem and how it can be fixed. Being able to provide such solutions is a major reason why we are here.

We have many knowledgeable Vonage Forum members who repeatedly have jumped in and provided advice that has led to solutions. Generally, the best way for them to help you is if you provide as much information as you can about your setup and the nature of the problem you are having.

This past summer, one of those knowledgeable and always Vonage Forum Members actually started a thread advising what info you should provide when you start a thread that asks for help with a Vonage-related issue. Trowski's thread is called What to post when having technical trouble with Vonage..... I liked his points so much that I have made this thread a "sticky," which means it appears at the top of the Vonage Voip Forum thread list you see when you go to

Here's what Trowski advises that you post:

1. Your location
2. Your ISP name and type (cable, DSL, wireless etc)
3. Upload and download speeds
4. Modem make and model
5. Type of Vonage adapter used i.e. RT31P2 or PAP2
6. Setup of Network i.e. Modem---->Vonage Adapter-->PC
7. Issue you are experiencing i.e. dropped calls, choppy audio etc
8. DETAILED results from with a test call to Boston.

"This will help you get the answers/resolution faster if you can post that first....," he writes.

And I added, "that a detailed title is very important, one that does not have the words: "Please", "Help" or "Vonage" in it. And if you haven't already done so, please take a minute to read the forum rules prior to posting for the first time.

Vonage Stock Report

On Wednesday  on the New York Stock Exchange, Vonage stock closed at $7.65 a share, which was down four cents (and also down 0.52%)  from Tuesday's $7.69 a share as well as the session low of $7.65 a share for the day. Total Vonage shares traded on Wednesday reached 265,300 shares.

Once again, our Vonage Stock Forum can be reached from this link.

Check Out Our Revised Vonage V-Phone and Softphone Forum

Many of you are probably already familiar with our Vonage Softphone Forum. That's where we cover Vonage's very popular SoftPhone service which you can access directly from your PC's screen. This is section of the Vonage Forum with a linked list of threads with questions and solutions about Vonage SoftPhone.

But now I am pleased to announce that I've added discussions and threads about the Vonage V-Phone- which when you insert it into a USB, can turn any PC or laptop into a fully functional Vonage phone. Because I thought the Softphone Forum would be a natural place to include V-Phone threads,  I decided to rename this forum, the Vonage V-Phone and Softphone Forum. It's a very popular forum, closing in on 1,000 posts! Check it out. Here's the direct link.

We've Updated Our VoIP Speed Test

I wanted to call your attention to our upgraded Voip Speed Test.

Instead of the simple upload/download test, this one has all the reporting that is needed to diagnose ISP issues such as Jitter and Packet Loss.

The advanced report screen has been configured with a "Copy to Clip Board" button so you can easily paste the results in the forums.

I would like to thank the following members for giving valuable input during the beta testing: reebok, Steve48, NateHoy, VonageTPA, Trowski and scerruti.

For those of you that are interested in the details behind the results, the following are the tests parameters:

The test is located in Washington DC.

The data.bin file for the speed test upload/download is 10Mb with 8 seconds max time out.

75,000 bytes is used to calculate the number of supported Voip lines.

Other variables:

Voip lines simulated =1
voip bytes per packet =8
voip simulation seconds =10
voip packets per second =75

If you have any questions about this test, feel free to post them in this thread.

That's what's hot about Vonage today. We'll be back on Friday morning with our next edition of the Vonage VoIP Forum Digest, including our coverage of what bloggers we read have said about Vonage this week.

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