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Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
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Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews

Vonage VoIP Forum Digest, October 11, 2006


Vonage VoIP Forum Digest

October 11, 2006

By Daniel Connor

Welcome to today's edition of the Vonage VoIP Forum Digest. 

In the news, we'll find out about more than two dozen Canadian cities and towns where local Vonage numbers have just become available. Then we will go over two Vonage Forum threads, one about equipment recommendations to use with Vonage's service, and another thread about what sounds like dropped packets on Vonage calls. And we'll also go over Vonage's stock price.



In The News

Vonage Canada Adds Local Number Availability in 25 Cities

Vonage Canada has announced that is has expanded the number of Canadian cities where it offers local numbers. Effective immediately, the company has added 25 new communities in Ontario, British Columbia, Alberta, New Brunswick, Nova Scotia, and PEI. With the new additions, Vonage now offers local numbers in 70 Canadian communities with service starting from $19.99 per month. The following is a list of the new Canadian cities where Vonage now offers local numbers:

Alberta- Airdrie, Cochrane, High River, Okotoks, Strathmore, Canmore, Sherwood Park, St. Albert;

British Columbia- North Vancouver, West Vancouver, White Rock, Saanich, Chilliwack, Port Moody;

Ontario- Fort Erie, Welland, Niagara Falls, Port Colborne, Galt (Cambridge);

New Brunswick-Saint John, Moncton, Fredericton;

Nova Scotia-Sydney.

Prince Edward Island- Charlottetown.

Check Out the Vonage Canada Forum

By the way, this news about all those new Vonage Canada local number towns encourages me to remind you to check out our Vonage Canada Forum.

This Vonage Forum section offers a handy list of threads about Vonage service and equipment in Canada. Yet although this section is of primary interest to Vonage's Canada customers, many of the threads you will find here are about equipment, set-up and other topics of interest to any Vonage user. Just click on a thread and it will open.

The Vonage Canada Forum is very popular, and it has over 525 topics and 3,100 posts. Here's the direct link to the Vonage Canada Forum section of the Vonage Forums.

On The Vonage VoIP Forum

We often see Vonage Forum threads looking for equipment recommendations. A good example of this is a new Vonage Forum thread by Vonage Forum Member eaken. And he has entitled this thread, Can somebody tell me what equipment I need??

"Here's what I'm trying to do," eaken writes. "Setup 3 Phones at 3 different people's houses. I want to be able to transfer calls between these 3 people. I would ideally like PBX-like functionality. I've looked into the Linksys SPA9000."

"Can anybody tell me what hardware I need, and what Vonage services I need to subscribe to in order to accomplish this," eaken adds.

Then fellow Vonage Forum Member vonalink sees this thread, but he asks eaken for more information.

"By transferring, do you mean one main number and the caller selects a destination? Or do you mean call transfer where you answer the call and then manually transfer the call ? This is done with #90," vonalink mentions.

Then vonalink suggests that eaken check out this link:

http://www.vonage.com/features.php?feature=call_transfer.

Eaken then makes another post with the information vonalink had requested.

"I'm trying to achieve full PBX functionality - music on hold, etc. while making it seem like everybody is located in the same place," he writes. "I'm trying to get 1 "main line" and everybody having extensions as well as DID (Direct Dialing) as well."

"I was thinking I could maybe achieve this by getting a main line and using a SPA9000," eaken explains, "but if everybody is in a different location, I'm not sure how to accomplish the foregoing."

Next, vonalink comes back on the thread and offers some very useful information.

"If the SPA9000 can work with Vonage, then the phones at the other locations can be standard SIP hard phones," he writes. "Maybe you can contact http://www.vonage-business-plus.com/. They integrate Asterisk PBX and resell Vonage business plans."

New Vonage Forum Member jenri's Vonage connection over his Comcast broadband Internet service has been losing packets. Because he was looking for a resolution, jenri decided to open a Vonage Forum thread which he named, Choppy audio due to Comcast losing packets. Using WRTP54G.

First, jenri gave us some details:

Choppy calls that results in Internet connection being restarted. I'm saying choppy because that's how Vonage tech support characterized it. 9 out of 10 calls go mute both ways within the first 90 seconds of the call. If both parties remain on the line, the call is re-established anywhere within 30 sec and 2 minutes without intervention. This happens as long as you stay on the call, and some times frequency of occurrence increases. Browsing alone does not seem to be a problem, but I must admit I only use my connection to read news, fantasy football, check my gmail account, buy stuff, etc.

Steps taken by Vonage tech support so far:

Had me enable cloning on the Vonage device.
Switched the vonage device to line 2

Verified that I have latest firmware. (I checked with the Super Senior Technician, the one you talk to after spending 60+ minutes over the phone and confirmed I did, I am currently on 1.00.62

They had me C:>/tracert yahoo.com
"Since this showed that I lost some packets and some >130ms delays, Super Duper Senior Vonage technician concluded that the problem is my ISP," jenri wrote. "Somehow I just did not buy it but had no proof to the contrary.

"Have not tried contacting Comcast yet, but I figured I'd post my experience here anyway.," continues jenri. "Anybody has any ideas to fix this problem?"

Well jenri, from looking at the next post you made in the thread you started, it looks like you are well on your way to doing just that.

"Just to keep everyone updated, I just got off the phone with Comcast, it turns out that they are effectively now Time Warner," writes jenri. "Anyways, after initially claiming that ping-wise everything looked A-OK, they will dispatch an engineer because they realized there was "some packet loss going on". Next Tuesday 10/17 I will hopefully have some more news."

But up until then..

" In the meantime, my phone is no bueno," jenri writes. My wife is getting ready to kill me."

 

Vonage Stock Report

On Tuesday  on the New York Stock Exchange, Vonage stock closed at $7.34 a share, which was a rise of 26 cents, and 3.67 percent, Monday's $7.08 a share as well as 33 cents higher than the session low of $7.01 a share. Total Vonage shares traded on Tuesday were counted as 1,603,700 shares.

Once again, our Vonage Stock Forum can be reached from this link.

Check Out Our New Vonage Forum Toolbar

After a ton of hard work and months of beta testing, I am happy to announce the release of the Vonage Forum Toolbar.

The Vonage Forum Toolbar can provide you with easy desktop access to your Vonage Voicemail as well as total minutes used during your billing period, It works for all Vonage.com, Vonage.ca and Vonage.uk users.

The Vonage Forum Toolbar works with Internet Explorer and Firefox.

If you have questions, or comments, I've made a NEW Vonage Forum Toolbar Thread. Here's the direct link.

We've Updated Our Voip Speed Test

I wanted to call your attention to our upgraded Voip Speed Test.

Instead of the simple upload/download test, this one has all the reporting that is needed to diagnose ISP issues such as Jitter and Packet Loss.

The advanced report screen has been configured with a "Copy to Clip Board" button so you can easily paste the results in the forums.

I would like to thank the following members for giving valuable input during the beta testing: reebok, Steve48, NateHoy, VonageTPA, Trowski and scerruti.

For those of you that are interested in the details behind the results, the following are the tests parameters:

The test is located in Washington DC.

The data.bin file for the speed test upload/download is 10Mb with 8 seconds max time out.

75,000 bytes is used to calculate the number of supported Voip lines.

Other variables:

Voip lines simulated =1
voip bytes per packet =8
voip simulation seconds =10
voip packets per second =75

If you have any questions about this test, feel free to post them in this thread.

That's what's hot about Vonage today. We'll be back on Thursday morning with our next edition of the Vonage Voip Forum Digest.




 
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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