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HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the

In The Forum:
Hard Wiring - Installation
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing

In The Forum:
Hard Wiring - Installation
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,

In The Forum:
Hard Wiring - Installation
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer

In The Forum:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you

In The Forum:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless

In The Forum:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part

In The Forum:
LNP – Local Number Portability
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have

In The Forum:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

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Salt Lake City: impressions after several months
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Vonage VoIP Forum Digest - June 13, 2006

Vonage VoIP Forum Digest

June 13, 2006

By Daniel Connor

Welcome to today's edition of the Vonage VoIP Forum Digest. 

In the news, we'll catch up on Vonage's stock price. We'll also go over two Vonage VoIP Forum threads - each about a different type of connection issue related to Vonage.

In The News

Vonage Stock News

On Monday on the New York Stock Exchange, Vonage stock closed at $11.51 a share, down 37 cents from Monday's $11.88 a share close, but up from a late morning day low of $11.33 a share Total trading volume for the day was 916,100 shares.

Obviously though, Vonage stock is still a hot topic - one that interests Vonage investors, lawyers for at least a few of those investors, and from what I can tell by looking at our page views, lots of you on the Vonage Forum. That's a key reason why I have grouped all this news in the Vonage Stock Forum- which you can reach from this link.

On The Vonage Voip Forum

Vonage Forum Member picsman has started a thread with a title that describes his issue: Can't hear caller for first 3 seconds of call.

"After the connection is made, I cannot hear the caller at all for about 3-5 seconds. This is true for every call. Makes no difference whether I place the call or am picking up a call" picsman explains. "The rest of the call is fine; very good sound quality, no drops. This problem started a few weeks ago which is after about 60 days of no problems at all. Router is WRTP54G."

Then picsman posts the results of his VoIP Speed Test (more info below).

Fellow Vonage Forum Member JimBob suggests to picsman that he call Vonage customer service. Picsman did this, after which he followed up with another post.

"I called the New Jersey call center. I was on hold for about 15 minutes. Explained my problem--the one above--to the tech," writes picsman. :He said he needed to check something and be right back. Couple minutes later he came back on and said he'd transfer me to another tech.

"I was on hold for less then ten minutes. Roger answered. Said he needed to read the log, then asked me a few questions. He obviously knew what he was doing and seemed totally competent," adds picsman.

"To reduce what followed during the next twenty minutes to a short paragraph, he ended up making several changes, asked me to reset the voice section of my WRTP54G, did a network reset, did some more tweaking and finally changed my one line to the second port on the router," picsman adds. That solved the problem. During the call, he made several "test calls" and did not quit until the problem was fully solved."

Then picsman adds that when he asked what happens when he signs up for the second line Roger said he'd make a note and after testing, he was pretty sure he'd get a new router. "Also, after he checked some specs he had, he speculated I should get a new cable modem as mine was at DOCSIS 1.0 and not upgradeable," picsman tells us.

"Yes, I was on hold for a while but the problem is solved. I was impressed with Roger's methodical approach to the problem. He proved to be a fully competent tech with excellent customer service skills," picsman writes.

"Overall, and particularly considering the $600 a year I'm saving with only minimal problems, I could not be happier with Vonage," declares picsman. And, thanks Roger. Ya done good.

A new Vonage Forum thread has been started by Vonage Forum Member rgnok. He decided to name his new thread Line of sight wireless / Private IP.

"I will have (installed today) wireless broadband (this is wireless, line of sight, to a tower about 3 miles from my home); connection speed is rated 768 down / 256 up, and tests out at about that ( when I've tested it at another users location. I feel pretty good that Vonage would work with this connection," rgnok writes.

"Now, my bigger question -- I won't have a public IP address that I can route -- with most cable / DSL connection, your broadband router will have a public address on the WAN (Internet) side, then assign private addresses inside your network," he adds. "Whether that public address is static or dynamic does not matter, but, it will be public, and I can then configure my router any way that I want. With my service, the wireless antennae has a router built-in that I cannot access -- THAT router gets the public address and passes a private address to the WAN side of my router."

"Of course, this means that any INBOUND traffic is stopped at THEIR router. What does this mean for Vonage?," writes rgnok.

"So, in a nutshell, of course, my real question is -- do I have to be able to receive INBOUND Internet traffic for Vonage to work?," asks rgnok. "I've seen so many thoughts that seem to go in both directions that I'm rather lost at this point."

One of our most authoritative Members, scerruti, follows up with some advice.

"In most situations Vonage adapters (and routers) are able to overcome any simple NAT situations. If the wireless antenna router is functioning as a firewall as well then there are ports that may need to be opened," scerruti points out. "If that is the case and you have no way to have those ports opened then Vonage will not work."

"I suspect Vonage will work in your situation enough that I can recommend you try it," he points out. Note that, based on reports here, you may have some difficulty (i.e. need to spend some time on the phone) canceling if it doesn't work so please factor that into your decision."

Then scerruti adds that he recommends rgnok read an article here called Vonage Service and Firewalls.

What Info To Post When You Are Having Tech Problems

As you just read, a good number of threads and posts on the Vonage Forum are devoted to a technical issue a Forum Member is having with their Vonage service, and questions as to what is causing the problem and how it can be fixed. Being able to provide such solutions is a major reason why we are here.

We have many knowledgeable Vonage Forum members who repeatedly have jumped in and provided advice that has led to solutions. That thread is an example. Steve48 and reebok saw this info and were able to respond. As what happened in this instance, the best way for your fellow Vonage Forum members to help you is if you provide as much information as you can about your setup and the nature of the problem you are having.

This past summer, one of those knowledgeable and always Vonage Forum Members actually started a thread advising what info you should provide when you start a thread that asks for help with a Vonage-related issue. Trowski's thread is called What to post when having technical trouble with Vonage..... I liked his points so much that I have made this thread a "sticky," which means it appears at the top of the Vonage Voip Forum thread list you see when you go to

Here's what Trowski advises that you post:

1. Your location
2. Your ISP name and type (cable, DSL, wireless etc)
3. Upload and download speeds
4. Modem make and model
5. Type of Vonage adapter used i.e. RT31P2 or PAP2
6. Setup of Network i.e. Modem---->Vonage Adapter-->PC
7. Issue you are experiencing i.e. dropped calls, choppy audio etc
8. DETAILED results from with a test call to Boston.

"This will help you get the answers/resolution faster if you can post that first....," he writes. And I added, "that a detailed title is very important, one that does not have the words: "Please", "Help" or "Vonage" in it. And if you haven't already done so, please take a minute to read the forum rules prior to posting for the first time."


We've Updated Our Voip Speed Test

As recommended in the thread we just reviewed called Can't hear caller for first 3 seconds of call, I wanted to call your attention to our upgraded Voip Speed Test. It's been getting a lot of comments, not only here on the Vonage Forum but on DSL Reports as well. Here's the link to the thread on DSL Reports where lots of their members (and me, as well) have been posting about the test.

OK, I guess I should get to the test itself.

Instead of the simple upload/download test, this one has all the reporting that is needed to diagnose ISP issues such as Jitter and Packet Loss.

The advanced report screen will be configured in the next day or so with a "Copy to Clip Board" button so you can easily paste the results in the forums.

I would like to thank the following members for giving valuable input during the beta testing: reebok, Steve48, NateHoy, VonageTPA, Trowski and scerruti.

For those of you that are interested in the details behind the results, the following are the tests parameters:

The test is located in Washington DC.

The data.bin file for the speed test upload/download is 10Mb with 8 seconds max time out.

75,000 bytes is used to calculate the number of supported Voip lines.

Other variables:

Voip lines simulated =1
voip bytes per packet =8
voip simulation seconds =10
voip packets per second =75

If you have any questions about this test, feel free to post them in this thread.

As we close out today's Digest, I'd like to remind you once again about some more options you have to receive the Vonage Voip Forum Digest every day. If you go to this page:, you will see a list of RSS Newsreaders from which with one or two clicks, you'll be able to get your Digest delivered directly to your Newsreader each morning. The Newsreaders we've linked to on that page include such reliable and trusted services as Bloglines, Feedster, My Yahoo!, Newsgator and Feedburner. I am open to add others, just contact me with the info of the Newsreader.

That's what's hot about Vonage today.  We'll be back on Wednesday morning with our next edition of the Vonage Voip Forum Digest!!

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