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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
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Topic:
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On Dec 05, 2016 at 12:35:11


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Vonage VoIP Forum Digest - March 9, 2006


Vonage VoIP Forum Digest

March 9, 2006

By Daniel Connor

Welcome to today's edition of the Vonage Voip Forum Digest. 

First, I have some really good news to share with you. Yesterday, we reached 24,000 Members on the Vonage Forum. Joining us as Member 24,000 is cuinco. Welcome, cuinco! Your joining us on Wednesday helped the Vonage Forum go from 23,000 to 24,000 Members in just 22 days! So let's see how fast we can get to 25,000!

In the news, we'll learn about the latest in the skirmish between Vonage Canada and Canada Internet broadband service provider Shaw Communications, as well as how someone who soon may be in a position to influence if this happens in the U.S. will probably be asked about this today in Washington, D.C. We'll also go over interesting Vonage Voip Forum threads about router and Internet connection issues.



In The News

Vonage Canada Sticks Up For Its Customers

Vonage Canada repeated its request to Shaw Communications and the Canadian Radio-Television & Telecommunications
Commission (CRTC) to fully explain Shaw's "thinly veiled Voip tax" and determine if Shaw is playing fairly or not. 

For their part, Shaw attempted yesterday to explain why it recommends to its high-speed Internet customers that they pay an additional $10 charge if they use a Voip phone service provider such as Vonage Canada. Shaw said its "quality of service enhancement" fee, which it does not charge to its own Internet phone customers, is necessary to ensure independent Voip service is not disrupted or degraded.

"In its release today, Shaw conveniently ignored answering any of the questions Vonage Canada posed to the CRTC about Shaw's VoIP tax," said Joe Parent, vice president of business development and marketing at Vonage Canada. "Instead, Shaw simply regurgitated the vague information already posted on its website without offering its customers or Vonage Canada customers a clear explanation."

Vonage Canada then issued a statement repeating its request for Shaw to answer the following questions, as posed in Vonage's submission to the CRTC:

What does Shaw's so-called 'enhancement' service consist of, from both a technological and service implementation perspective?

What evidence does Shaw have to prove its 'enhancement' service actually delivers on the promise of enhancing a customer's use of a non-Shaw phone service provider and to what extent?

What is the justification for a recurring charge to the customer for a service that it appears may consist of a one-time configuration of the Shaw-approved cable modem used by Shaw's high-speed Internet customers?

What is the take-up rate - past, present and likely future - of Shaw's enhancement service, and what is the likely effect of the service on competition in local Voip services?

Tech Columnist Sides With Vonage Canada On This Issue

On the technology news and commentary site Ars Technica, writer Nate Anderson has some criticism of Shaw's motives.

"If the 'recommended' fee sounds a lot like 'protection money' you're not the only one to think so," he writes. "Shaw customers have already paid for the use of the network, and Vonage calls run just fine over US networks without any 'enhancement' from the network provider. Oh, and did we mention the fact that Shaw provides its own Voip service, which is more expensive than Vonage? Of course, Shaw's service doesn't require any 'enhancement,' and this does not sit well with Vonage Canada.

Shaw then quotes from another Vonage Canada statement about this issue, in which Vonage Canada says in part:

"In the absence of credible, complete information, there is good reason to believe (Shaw's) service offering is not an enhancement to Shaw's high-speed Internet service but rather is an anti-competitive measure aimed at either increasing the perceived cost, or damaging the perceived reliability, of the services of independent Internet telephone service providers when compared to Shaw's higher-priced phone service."

"The fee may be less about collecting money, then, and more about spreading FUD (Fear, Uncertainty and Doubt) to Shaw customers concerning the quality of Vonage service," Anderson writes. "This isn't a new issue, of course, but it does highlight once more the importance of network neutrality. As network providers around the world ponder plans to transition us to a "tiered Internet," cases like this show us what such a model looks like in practice—and it's not a pretty picture."

And Meanwhile In The U.S. Today

The flap between Vonage Canada and Shaw Communications could one day be repeated in the U.S. with Vonage and another Internet service provider. If so, that dispute could conceivably go before the Federal Communications Commission. Right now, the FCC is short one Commissioner. But that could soon change, because Robert McDowell has been nominated for that spot.

Today, he will go before a U.S. Senate Committee for hearings. I am betting that some Senator will ask him about what he thinks about the type of fees that Shaw is asking for up in Canada. He'll probably be asked his thoughts about "net neutrality" legislation drafted in the Senate that would not allow these types of fees. If he comments about this issue, we'll be sure to note that in Friday's Vonage Voip Forum Digest.

But meanwhile, we need to move on with today's Digest. Let's do that by looking at what you Members are talking about. So:

On The Vonage Voip Forum

On a new Vonage Forum thread called Connecting multiple routers but keeping same subnet, new Vonage Forum Member jparm1 describes his issue.

"I'm using two routers in our house; one for wireless access, the other for just my Vonage phone. My computer is on a different subnet and I can't connect to my roommate's computers because they're on the other router," he writes. "So, I'm connected to their router THROUGH the Vonage router (Linksys RTP300)." 

He then asks if there any way to configure this so that his and his roommate's computers are all on the same network.

Steve48 is the first fellow Member to post an answer to jparm1's question.

"Yes, you can set up your RTP300 as a switch instead of a router," he points out. "Basically, you disable DNS and DHCP, plug the line from the first router into a LAN port on the RTP300 instead of the WAN port, run another ethernet cable from a second LAN port on the RTP300 to the WAN port in the RTP300 (!), and plug your PC into a third LAN port on the RTP300."

Steve then includes a link to a page with an article that fellow Vonage Forum Member NateHoy has written about this issue. And not only that, but NateHoy himself makes a post about how he would solve the problem.

Anyhow, all this information has "armed" jparm1 with the info he needed to solve much of this issue. 

"Problem solved! Thanks, Steve! I now have Vonage phone and I'm on the correct subnet!," he writes. "I won't need to access the router setup (hopefully) and if I do, I'll just switch the ports back to their standard configuration."

New Vonage Forum Member jwned began a thread (hey, that rhymes) that he named Motorola modem + VT1005 Problems.

"Having a really annoying problem setting up a Vonage phone / pc internet connection," jwned writes. "The story so far: the PC was happily connected to the net, via an SB5120 Motorola cable modem, on Cox internet. Last night, a VT1005 was added to the loop.. Cable Modem -> VT -> PC. 

"Now, the Vonage phone works fine, and the PC can access the VT Config via IE...but can't access the Internet," he adds.

Then he mentions that on his PC, which  is running Win98.. he tried to make this work with the DHCP option on, and off, tried it with WINS on and off, tried it with a forced IP (192.168.102.2), (but) still no Internet.."

But then guess what. He's followed up with a post in which he explains how he fixed the situation.

"Fixed now," writes jwned, who then quickly summarizes his fix: "start / run / winipcfg / release all , renew."

Fixed Your Issue? Let Us Know With a Follow-Up Post!

As jwned's did in his post I just cited from, I always like it when Vonage Forum Members start a thread about an issue, and then follow up with a new post on the same thread that they have solved the problem- through fellow Vonage Forum Member's help, customer service, or even their own trial and error message. Following up with a post that you have solved the problem frees up your fellow Vonage Forum Members to spend their time helping other Members with their unresolved issues rather than taking the time to offer fixes for a problem you have already solved!

Also, when you write that you have solved your issue, it helps other Vonage Forum Members who are searching the Vonage Forum for posts in which other Vonage Forum Members describe how you have fixed the problem. 

So look at it this way. When you follow up with a post describing how the problem you asked about in the first place was solved, you are a role model for other Vonage Forum Members. Not only that, but it is courteous for you to do so- and as I said free up other Vonage Forum Members for helping with other answers to questions on other threads! 

As we close out today's Digest, I'd like to remind you once again about some more options you have to receive the Vonage Voip Forum Digest every day. If you go to this page: http://www.vonage-forum.com/syndication.html, you will see a list of RSS Newsreaders from which with one or two clicks, you'll be able to get your Digest delivered directly to your Newsreader each morning. The Newsreaders we've linked to on that page include such reliable and trusted services as Bloglines, Feedster, My Yahoo!, Newsgator and Feedburner. I am open to add others, just contact me with the info of the Newsreader.

That's what's hot about Vonage today. We'll be back on Friday morning with our next edition of the Vonage VoIP Forum Digest, including our popular In The Blogs feature!




 
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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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