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Vonage VoIP Forum Digest - March 8, 2006

Vonage VoIP Forum Digest

March 8, 2006

By Daniel Connor

Welcome to today's edition of the Vonage Voip Forum Digest. 

In the news, we'll catch up with some new U.S. counties to be equipped with Vonage E911 capability. We'll also go over interesting Vonage Voip Forum threads about access point and adapter configurations.

In The News

Vonage Adds More Counties To E911; Here's A List of the New Additions

Vonage has announced that nearly 65 percent of its U.S. customers now have access to Vonage E911 services.

The additions Vonage has made since February 23 to the Public Safety Answering Points able to field Vonage E911 calls now brings the total up to more than 3,400.The latest additions include more than 100 new counties and 400 Public Safety Answering Points (PSAPs).

Here are is a complete list of the counties with newly enhanced Vonage E911. Since most of you are not geography majors (hey, I wasn't one either), and several of you have made posts asking if your area is covered with Vonage E911 and where you can see such a list, I'll list the largest and/or best-known city in each county.

Arizona-Pima (Tucson); 

Arkansas-Carroll (Eureka Springs); 

California- Fresno (Fresno), Los Angeles (Los Angeles), Madera (Madera), Napa (Napa), Orange (Anaheim, Newport Beach, Santa Ana), Santa Clara (San Jose), Santa Cruz (Santa Cruz), San Diego (San Diego), Sonoma (Santa Rosa), Tulare (Visalia), Ventura (Ventura, Oxnard; 

Colorado- Adams (Brighton), Arapahoe (Littleton),  Archuleta (Pagosa Springs),  Boulder (Boulder), Delta (Delta), Denver (Denver), Douglas (Castle Rock), El Paso (Colorado Springs), Jefferson (Golden), Lincoln (Hugo), Montrose (Montrose),  Pueblo (Pueblo). 

Florida- Broward (Fort Lauderdale, Sunrise), Hillsborough (Tampa), Orange (Orlando), Palm Beach (West Palm Beach, Boca Raton), Wakulla (Crawfordville);  

Georgia- Clayton (Forest Park); Fannin (Blue Ridge), Jones (Gray), McDuffie (Thomson), Paulding (Dallas), Pike (Zebulon), Troup (LaGrange), Whitfield (Dalton); 

Iowa Pottawattamie (Council Bluffs); 

Indiana- Bartholomew (Columbus); Brown (Nashville); Delaware (Muncie), Hamilton (Noblesville), Johnson (Franklin);  Lawrence (Bedford), Ohio (Rising Sun); 

Michigan- Livingston (Howell), Wayne (Detroit); 

Minnesota- Benton (Foley), Hennepin (Minneapolis);  

Montana- Yellowstone (Billings); 

New Jersey- Camden (Camden), Middlesex (New Brunswick), Monmouth (Freehold), Morris (Morristown), Somerset (Somerville), Union (Elizabeth), Warren (Belvidere); 

New Mexico- Bernalillo (Albuquerque);  

New York- Columbia (Hudson); Schenectady (Schenectady); 

North Carolina- Chatam (Pittsboro), Cumberland (Fayetteville), Forsyth (Winston-Salem), Granville (Robbinsville), Harnett (Lillington); 

Ohio- Allen (Lima), Knox( Mount Vernon), Richland (Mansfield); 

Oklahoma- Cleveland (Norman), Grady (Chickasha), Logan (Bellefontaine), McClain (Purcell), Rogers (Claremore);  

Pennsylvania- Mercer (Mercer); 

Texas- Bandera (Bandera),  Bosque ((Meridian), Cameron ((Brownsville), Dallas (Dallas), Harrison (Marshall), Harris (Houston), Johnson (Cleburne), Parker (Weatherford), San Patricio (Sinton), Terrell (Sanderson); 

Virginia- Arlington (Alexandria, Arlington); Charlottesville City (not in a county), Hampton City (also not in a county), King George (King George), Westmoreland (Montross), York (Yorktown); 

Washington- King (Seattle).

On The Vonage Voip Forum

New Vonage Forum Member merlinw has some questions about his wireless access point he intends to use with his Vonage service. So he's decided to begin a thread about this issue. Appropriately enough, he's named it, Wireless access point question.

Merlinw writes that his current setup is a Comcast cable modem to the Linksys RPT300. "I have 3 computers connected to the RPT300. I am trying to add a DLink wireless access point to the 4th port," he writes. "I can connect to the access point web config screen and set things up with no problem. but I cannot connect via wifi to the Internet. 

He then adds his WiFi settings:

  • visible SSID
  • all can access
  • no WEP (Wireless Encryption Protocol)
  • default gateway
  • access point ip

"So how can I make this work," he asks. "Do I have to change any of the settings on the linksys box, and how do I access it (address)?"

Fellow Vonage Forum Member Vikrant posts an answer.

"You should be able to get into the Linksys RTP300 by hitting the addy. Default login is admin/admin. Or at least it was for mine. 

"As for the Wireless Access Point, did you set the static IP or is it set for DHCP?," he asks. When you say 'I can connect to the access point web config screen and set things up with no problem,' are you setting it up from one of your wired PC's?" 

Vikrant then suggests to merlinw that on his wireless device, get to a command prompt and type. "ipconfig /all" <--- without the quotes. 

"What kind of IP address are you pulling? If it is a 192.168.15.X, Subnet Mask, gateway is, and you DNS is you should be able to hit the Internet."

New Vonage Forum Member Rocket123 wants to get off the launching pad with his new Vonage service. So he's started a thread and named it Adapter Choices & Configuration Options?

"I'm Comcast customer in Illinois with two VT100 adapters (two vonage accounts). One adapter is in front of my Linksys WRT54GS router, and one adapter is behind it," Rocket123 writes. "The adapter in front of the router is supposed to have priority, and the one behind the router is less important (call quality-wise). I'm not using any of the wireless capabilities (everything is wired).

Rocket123 then adds he is supposed to get 6mbps download from Comcast, but having a VT100 between the cable modem and the router seems to be limiting his speed to 3.9mps. "Taking it out of the config increases my speed test results to 4.2mps," he writes. I can talk to Comcast about why I'm not getting closer to 6mbps, but want to be informed about the limitations of my VT100s (if any) before I shake their chain."

Then, Rocket123 goes on to his second question related to this issue.

"Both lines have been experiencing intermittent outbound quality problems. It comes and goes, but when it's bad it's really bad," he writes. "Pings and Tracerts at the moment are fine though (no undo delays or packet loss) and so is call quality."

Given that fact, he asks if he should I do something about these VT100s. 

"If so, what? Can they be turned in and replaced? If so, what should I get or ask for? What will be the most reliable way to place them?," he asks. "One in front and one behind the router, or is that not needed with newer devices?"

"I assume your WRT54G2 is a WRT54G V2?," writes NateHoy. "If so, I'd put that up front, then use its QoS to determine upstream priority."

NateHoy links to a set of instructions he has written on this very issue. The instruction sheet is called SETTING UP QoS ON THE WRT54GL, and the external link is here.

"These instructions are for the WRT54GL, which is basically the same hardware as a WRT54G, and I run aftermarket firmware (HyperWRT Thibor), which really helps with the configuration options on the QoS," NateHoy writes. "However, stock firmware for the WRT54G is pretty good at QoS, so if you can get your upstream data rate set properly and get the MAC addresses for your two Vonage adapters set in there, and set to HIGHEST, you should have some pretty good quality.

NateHoy then adds that he is going to assume that latency and packet loss are not a problem for you, as some Midwest Comcast customers report. "You may want to hook your WRT54G straight to the cable modem and do a Voip test at to be sure, though."

What Info To Post When You Are Having Tech Problems

As you just read, NateHoy suggested that fellow Vonage Forum Member Rocket123 run a testyourvoip test. That reminds me that a good number of threads and posts on the Vonage Forum are devoted to a technical issue a Forum Member is having with his Vonage service, and questions as to what is causing the problem and how it can be fixed. Being able to provide such solutions is a major reason why we are here.

We have many knowledgeable Vonage Forum members who repeatedly have jumped in and provided advice that has led to solutions. Generally, the best way for them to help you is if you provide as much information as you can about your setup and the nature of the problem you are having.

This past summer, one of those knowledgeable and always Vonage Forum Members actually started a thread advising what info you should provide when you start a thread that asks for help with a Vonage-related issue. Trowski's thread is called What to post when having technical trouble with Vonage..... I liked his points so much that I have made this thread a "sticky," which means it appears at the top of the Vonage Voip Forum thread list you see when you go to

Here's what Trowski advises that you post:

1. Your location
2. Your ISP name and type (cable, DSL, wireless etc)
3. Upload and download speeds
4. Modem make and model
5. Type of Vonage adapter used i.e. RT31P2 or PAP2
6. Setup of Network i.e. Modem---->Vonage Adapter-->PC
7. Issue you are experiencing i.e. dropped calls, choppy audio etc
8. DETAILED results from with a test call to Boston.

"This will help you get the answers/resolution faster if you can post that first....," he writes.

And I added, "that a detailed title is very important, one that does not have the words: "Please", "Help" or "Vonage" in it. And if you haven't already done so, please take a minute to read the forum rules prior to posting for the first time."

As we close out today's Digest, I'd like to remind you once again about some more options you have to receive the Vonage Voip Forum Digest every day. If you go to this page:, you will see a list of RSS Newsreaders from which with one or two clicks, you'll be able to get your Digest delivered directly to your Newsreader each morning. The Newsreaders we've linked to on that page include such reliable and trusted services as Bloglines, Feedster, My Yahoo!, Newsgator and Feedburner. I am open to add others, just contact me with the info of the Newsreader.

That's what's hot about Vonage today. We'll be back on Thursday morning with our next edition of the Vonage VoIP Forum Digest!!

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