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Vonage VoIP Forum Digest - February 27, 2006


Vonage VoIP Forum Digest

February 27, 2006

By Daniel Connor

Welcome to today's edition of the Vonage Voip Forum Digest. 

In the news, we'll tell you about a way that having a Vonage number just might make you become smarter, and indeed, multilingual! We'll also hit two Vonage Voip Forum threads with answers for Vonage Forum Members with call quality issues.



In The News

Vonage Account Can Help You Learn A Second Language

As someone who likes to get out of the cold New England winters by vacationing in Mexico, I sometimes realize that knowing a second language would be great.

Well guess what. I just saw an interesting article in the Washington Times about how having a Vonage account can lessen the cost of learning a second language.

"Recently, I introduced a friend, a bright computer type in Northern Virginia, to a Mexican woman who teaches Spanish to foreigners in Mexico," writes the Washington Times' Fred Reed. "Woody had gone to Mexico as a tourist, loved it and decided he wanted to learn Spanish. Back in Virginia, the lowest price he could find for one-on-one instruction was $50 an hour. Not good.

"I suggested that he study with Violeta by telephone. Spanish teachers are not held to be of great value in Mexico, and so they earn maybe $5 an hour. Well, thought I with great mathematical agility, if she charged him $15, she would be tripling her rates and he, cutting his cost by two-thirds," Reed points out. "It sounded like a business proposition to me.

"Her (Violeta's) husband, an American, had a Vonage telephone account that allows cheap calling. It also lets its customers get phone numbers in as many area codes in the United States as they choose, at five dollars a month each," Reed adds. "If the husband got a 703 number, Violeta would be a local call for Woody, and she would just add the cost to her charges."

And to that, I say what a great idea!

On The Vonage Voip Forum

On a new Vonage Voip Forum thread entitled Garbled First 15 Second of Calls, Resetting VT1005v, & M, new Vonage Forum Member getchellad describes his issue he started the thread for.

I've tried to find my answer using the search function and haven't found my exact answer. I have the Motorola VT1005V. For the last two months I've been having problems with the callers to and from my voyage line hearing me for the first 15 seconds or so. I The line eventually clears up. I was living in a apartment and thought that it might have been a bandwidth issue. Well I just moved into a new house, where my neighbor and I are the only ones sharing a main cable connection and I'm still having the same problem. My Voip test etc... gave a 4 out of 5. I get about 1700kbs speeds on testing.

I've tried everything. Including making sure my cordless phone is more then 10feet away, my wireless router is more than 10feet away etc. Yet still no luck. I called the Vonage yesterday and the guy basically told me to change my phone from pulse to tone. I tried a test call while on the phone with him and the call worked great. The next call I tried after getting off the phone with him was back to square one.

I then tried going into the routers settings using some of the info from the other threads about changing the IP address etc. and that only resulted in the VT1005 not being able to connect to Vonage at all. I rest those settings back to find the IP on its own etc. and tried resetting the MAC address etc. and know I still can't even get the VT1005 to connect to Vonage at all. Should the MAC address be filled out from the MTA MAC ID: from the back of the router.

Veteran Vonage Forum Member reebok then offers some insights.

You had your phone set to pulse? wow... I'm not sure why you thought messing with the (IP address) and such was a good idea, but as you can see it wasn't, and it won't make a difference anyway. I don't think anything should be in the MAC address field. I would imagine that's for mac cloning, so try leaving it blank. if you can find a factory reset, use it, but I'm not sure if the mta's have that.

Reebok then asks getchellad if he could post some more details from his testyourvoip.com test.

Getchellad posts those results, but not before fellow Vonage Forum Member Steve48 offers some advice that as we will soon see, actually pointed to the cause of the problem.

"Getchellad, you made reference to a cordless phone and a wireless router. Is the cordless a 2.4 GHz?," he asks. "If so, interference with the router could be the cause of your original problem."

Then getchellad "gets" to the root of the problem, solves it, and follows up with this post:

"Alright guys. Sorry about that. I finally figured it out. It was my ...2.4ghz cordless phone," getchellad writes. "I had even put it on a long cord away from the Vonage, but it still gave me problems. I'm looking into buying a new cordless phone base, do the 5ghz phones have problems too?"

" The 5.8's work well and there is no interference," Vonage Forum Member firewall adds.

New Vonage Forum Member Itsmebp has an interesting question that he raises in a thread he's named, Upload Voice Problem.

"I run a server, and when it is uploading files to my users and I'm on the phone, the people I'm talking to can't make out what I am saying. I can however hear them with no problems," he writes. "When my server isn't uploading then everything is fine and folks hear me with no problem."

But then Itsmebp describes his problem.

" I am trying to avoid kicking people off my server while using the phone," he writes, then asking if any other Vonage Forum Members have any ideas on how to make better use of his limited bandwidth.

"I'm limited to about 350 to 400 kbs on the up and I adjusted my bandwidth saver on Vonage to 30 kbps with no luck," he writes.

"Put a good router in front of the Vonage adapter, and enable QoS on it, favoring the Vonage adapter," Vonage Forum Member Steve48 wisely suggests.

Today is Monday, and time to meet our weekly Vonage Forum Member of the Week. First, though, I'd like to scoop you in on some changes we are making to that weekly award. A while back I was thinking that hey, in March of this year the Vonage Forums will be three years old, and one reason we are stronger than ever is because of all you Members. And because we have so many Members who are willing to help other Members with their tech questions and problems, wouldn't it be right for you Members to vote on your favorite for Vonage Forum Member of the Week?

Well, that's what we are going to do. We just need to do some back end stuff here, and we'll be ready to have you Members vote for your choice of Vonage Forum Member of the Week. We'll start this feature in the next week or two.

Meanwhile, as to this week's Member of the Week, we need to look no farther than Steve48, who has been helpful all week and especially today with answers to questions posed in both of the posts we've highlighted in today's Digest. If you want to read some of Steve48's recent posts, just click this link.

What Does All That Alphabet Soup Mean?

That first thread sure had several abbreviations!

So do all those abbreviations you read about in Vonage Forum threads and elsewhere confuse you? Well, we have a handy guide to all VoIP-related abbreviations you are likely to encounter, and what they stand for. So if you see another jumble of letters that doesn't make any sense, why not hop over to our Voip Acronyms page? You can find it at http://www.vonage-forum.com/voip-acronyms.html

What Info To Post When You Are Having Tech Problems

As you just read in the thread Garbled First 15 Second of Calls, Resetting VT1005v, & M, Vonage Forum Member getchellad  was able to get help with his problem by posting the right information. In fact, a good number of threads and posts on the Vonage Forum are devoted to a technical issue a Forum Member is having with their Vonage service, and questions as to what is causing the problem and how it can be fixed. Being able to provide such solutions is a major reason why we are here.

We have many knowledgeable Vonage Forum members who repeatedly have jumped in and provided advice that has led to solutions. Generally, the best way for them to help you is if you provide as much information as you can about your setup and the nature of the problem you are having.

This past summer, one of those knowledgeable and always Vonage Forum Members actually started a thread advising what info you should provide when you start a thread that asks for help with a Vonage-related issue. Trowski's thread is called What to post when having technical trouble with Vonage..... I liked his points so much that I have made this thread a "sticky," which means it appears at the top of the Vonage Voip Forum thread list you see when you go to http://www.vonage-forum.com/forum1.html.

Here's what Trowski advises that you post:

1. Your location
2. Your ISP name and type (cable, DSL, wireless etc)
3. Upload and download speeds
4. Modem make and model
5. Type of Vonage adapter used i.e. RT31P2 or PAP2
6. Setup of Network i.e. Modem---->Vonage Adapter-->PC
7. Issue you are experiencing i.e. dropped calls, choppy audio etc
8. DETAILED results from www.testyourvoip.com with a test call to Boston.

"This will help you get the answers/resolution faster if you can post that first....," he writes.

And I added, "that a detailed title is very important, one that does not have the words: "Please", "Help" or "Vonage" in it. And if you haven't already done so, please take a minute to read the forum rules prior to posting for the first time."

As we close out today's Digest, I'd like to remind you once again about some more options you have to receive the Vonage Voip Forum Digest every day. If you go to this page: http://www.vonage-forum.com/syndication.html, you will see a list of RSS Newsreaders from which with one or two clicks, you'll be able to get your Digest delivered directly to your Newsreader each morning. The Newsreaders we've linked to on that page include such reliable and trusted services as Bloglines, Feedster, My Yahoo!, Newsgator and Feedburner. I am open to add others, just contact me with the info of the Newsreader.

That's what's hot about Vonage today. We'll be back on Tuesday morning with our next edition of the Vonage VoIP Forum Digest,!




 
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