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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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Vonage Pros and Cons for 2006
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Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
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Salt Lake City: impressions after several months
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Vonage Reviews

Vonage VoIP Forum Digest - February 21, 2006


Vonage VoIP Forum Digest

February 21, 2006

By Daniel Connor

Welcome to today's edition of the Vonage Voip Forum Digest. 

In the news, we'll see what the former head of the U.S. FCC thinks about whether net neutrality laws are needed to prevent big broadband providers from blocking or charging extra for services like Vonage to travel across their networks. We'll read a review from a major newspaper about why Vonage is more economical than other Voip services. We'll also go over an interesting and detailed Vonage Voip Forum thread about voice quality - and how you can diagnose voice quality issues and identify where the problem might be. There's also something very special about that thread- but you'll have to read on to tell what that is.

In The News

Former FCC Chairman Sees No Need for Net Neutrality Rules

Net neutrality is the principle that companies like Vonage should not have to pay fees to broadband Internet service providers for those companies to carry their services across those networks. The opposite of net neutrality would be if one of the large phone or cable companies charged Vonage for the privilege- and would threaten to block Vonage calls from their networks if Vonage refused to go along.

Vonage Chairman Jeffrey Citron has long been on record at favoring a ban on this practice. But former U.S. Federal Communications Commission chairman Michael Powell doesn't think such a ban is necessary.

Speaking at a public policy conference in Colorado on Sunday, Powell said that if a big telco blocked Google or Yahoo! it would be the wrong move for such a telco to try.

"And then when one provider did publicly try to block services -- the now-heralded case of Madison River blocking Vonage's Voice over IP -- Powell said, 'we went and shot them,' " Networking Pipeline's Paul Kapustka, who was at the conference, quotes Powell as saying.

"I think the [service providers] are going to have to get more creative," said Powell. "They are going to have to look more to creating their own content, into doing things like selling advertisements or making deals with content creators [to share revenue]," Powell added.

Columnist's Pick: Vonage

Eric Gwinn is a technology writer for the Chicago Tribune. His stories get picked up by hundreds of newspapers around North America, large and small.

On Monday, Gwinn wrote an article comparing some of the more highly rated VoIP services. And Vonage came out best.

"The biggest difference among all the services is cost. So first, you need to figure out how you make your calls," he wrote. "Do you dial overseas a lot? Do you want friends in other states to keep in touch with you? Are most of your calls within the U.S., Puerto Rico and Canada? These factors will determine what kind of service plan you should get.

"All services offer two kinds of plans: restricted, which are cheaper but limit the number of minutes for calls in the U.S., and unlimited, which costs more but you can gab all day," Gwinn added. All plans charge for overseas calls, but the cost is usually pennies per minute.

"My pick? Vonage," Gwinn declared. While noting that another provider has lower overseas rates, "you can't beat Vonage's Premium Unlimited plan: $25 a month for unlimited calls domestically and to Canada and Puerto Rico, plus caller ID, call waiting, call forwarding, three-way calling, 24-hour tech support and a free phone adapter."

On The Vonage Voip Forum

First, I have some great news. On Monday, the Vonage Voip Forum recorded its 50,000th post! That's more than 50,000 posts in slightly less than three years. And we celebrate our third birthday on March 5.

I checked to see which Vonage Voip Forum post put us at 50,000, and it turns out that post was the first one in an interesting thread. So not just because that post was number 50,000 - but because that post started a thread you'll be interested in, let us look at the post.

The thread is called Problems with call clarity and it was started by new Vonage Forum Member puradiance.

For the thread-opening post- in fact, post 50,000, puradiance describes the issue he named his thread after.

"I'm having an issue I cannot resolve. I have a wired network with a Comcast Broadband connection coming out of a Motorola modem and into my Linksys Wireless-G Router," he writes. "I only use the wireless on the outside chance I need to connect with my laptop to do some quick work from home. On the back end of my router I have 2 PC's always connected. 

"I was happy with the Vonage service I've had since the beginning of January but since last week all of a sudden I am losing calls, the people calling are saying the quality is horrible and they can hardly understand me nearly all the time. I use my phone for work and personal use so my frustration is at an all time high. I have to resolve this issue? What is going on? I called Vonage for help and the rep was great, had me run some diagnostics and coached me on how to test my VOIP," he writes. 

"Today I called and complained to Comcast but they can't seem to help me. I tried connecting only one phone to my Vonage adapter and the problem still occurs--so its not an issue with my house wiring," puradiance adds. "I live in the Maryland area. Is anyone experiencing this and can help me get back to normal service? I really don't want to go through the process of switching carriers AGAIN after only a couple of months."

On the urging of fellow Vonage Forum Member named sinceMay2004, puradiance conducts a testyourvoip test and posts the results.

Vonage Forum Member Steve48 sees the results and has some initial impressions.

"You have too many packet discards on the uplink. Try plugging your computer directly into the modem and repeating the test. If the results don't improve, then you have an issue to discuss with Comcast," Steve48 posts.

"By the way, you left out your upload and download speeds," he adds. "How are they? Do you know how they compare to what they were when you were getting good phone service?"

"The speed test varies--download 1812. Upload 313," puradiance posts back. "I called COMCAST today and they said everything was fine on their end."

Then less than an hour later puradiance follows up with another post that has additional details. He explains that he connected my modem directly to the PC and saw little improvement. He lists the results from the new test, and then adds:

"PACKET DISCARDS ARE STILL HIGH FROM ME TO BOSTON. I checked it once before I disconnected my router and I got an overall score of 3.9. So this is very unstable and keeps changing."

Puradiance is wondering what he should do next. When I last checked this thread, sinceMay2004 had more suggestions for puradiance. So this is a thread worth watching!

What Info To Post When You Are Having Tech Problems

Couldn't but help and notice that our 50,000th post involved the original poster running two testyourvoip tests. This makes me all that much aware that a good number of threads and posts on the Vonage Forum are devoted to a technical issue a Forum Member is having with his Vonage service, and questions as to what is causing the problem and how it can be fixed. Being able to provide such solutions is a major reason why we are here.

Like Steve48 and sinceMay2004 showed on that thread we just reviewed, we have many knowledgeable Vonage Forum members who repeatedly have jumped in and provided advice that has led to solutions. Generally, the best way for them to help you is if you provide as much information as you can about your setup and the nature of the problem you are having.

This past summer, one of those knowledgeable and always Vonage Forum Members actually started a thread advising what info you should provide when you start a thread that asks for help with a Vonage-related issue. Trowski's thread is called What to post when having technical trouble with Vonage..... I liked his points so much that I have made this thread a "sticky," which means it appears at the top of the Vonage Voip Forum thread list you see when you go to http://www.vonage-forum.com/forum1.html.

Here's what Trowski advises that you post:

1. Your location
2. Your ISP name and type (cable, DSL, wireless etc)
3. Upload and download speeds
4. Modem make and model
5. Type of Vonage adapter used i.e. RT31P2 or PAP2
6. Setup of Network i.e. Modem---->Vonage Adapter-->PC
7. Issue you are experiencing i.e. dropped calls, choppy audio etc
8. DETAILED results from www.testyourvoip.com with a test call to Boston.

"This will help you get the answers/resolution faster if you can post that first....," he writes.

And I added, "that a detailed title is very important, one that does not have the words: "Please", "Help" or "Vonage" in it. And if you haven't already done so, please take a minute to read the forum rules prior to posting for the first time."

As we close out today's Digest, I'd like to remind you once again about some more options you have to receive the Vonage Voip Forum Digest every day. If you go to this page: http://www.vonage-forum.com/syndication.html, you will see a list of RSS Newsreaders from which with one or two clicks, you'll be able to get your Digest delivered directly to your Newsreader each morning. The Newsreaders we've linked to on that page include such reliable and trusted services as Bloglines, Feedster, My Yahoo!, Newsgator and Feedburner. I am open to add others, just contact me with the info of the Newsreader.

That's what's hot about Vonage today. We'll be back on Wednesday morning with our next edition of the Vonage VoIP Forum Digest!!




 
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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