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Vonage® Now Provides Enhanced 911 Service To A Majority Of Its Customers


Vonage Press Releases Holmdel, NJ, February 17, 2006Vonage America, a subsidiary of Vonage Holdings Corp., a leading provider of broadband phone service, today announced that almost all of its customers have basic 911 service and a majority of them have Enhanced 911 - a feature that automatically associates a physical address with the calling party’s telephone number. In just 90 days, Vonage has equipped an additional 1,061 locally run calling centers, in over 360 new counties, with E911 capabilities, which brings the total number of calling centers within the 911 service area to over 3180.

In June, the FCC gave Vonage, and all Internet-based phone service companies, 120 days to create an E911 system from scratch, and provide all of its customers, wherever they are in the U.S., with E911 service. With the help of the FCC’s aggressive time line, Vonage worked closely with local 911 centers, also known as Public Safety Answering Points (PSAPs), across the country to turn on E911 for as many customers as quickly as it could. Currently, Vonage continues to test and turn up new PSAPs which are VoIP-ready every day and will continue to do so until Vonage customers have access to E911.

“We have equipped the majority of our customers with E911 service in record-breaking time,” said Jeffrey A. Citron, Vonage’s Chairman and Chief Strategist. “In just the past month, we have turned on E911 in over 610 additional PSAPs and 152 new counties. While it took the wireless industry 10 years to turn on E911 service in one-half of the nation’s PSAPs, we did it in less than a year. Our goal is to get every Vonage customer help when they need it, and we will continue working with the FCC, regulators, Congress and public safety until there is equal access to E911 for Vonage customers.”

In less than a year, Vonage turned on E911 service for over 57 percent of its customers in the following counties – bringing the total number of calling centers with emergency 911 service to over 3460. For areas outside the listed E911 coverage areas below, Vonage offers basic 911.

* In the event Vonage is unable to connect to the 911 system or for customers who are using mobile devices such as wifi phones or softclients, Vonage offers a national emergency call center which enables customers to get local help when they need it.

 
State County PSAP ID
 
State County PSAP ID

AZ

Dallas

169


 

CO

Jefferson

1068, 1162, 1180, 1194, 1290, 8002

AZ

Cochise

415, 430


 

CO

La Plata

1129, 1270

AZ

Maricopa

401, 406, 412, 426, 431, 436


 

CO

Larimer

1108, 1141, 1196, 1209, 7985

AZ

Maricopa

437, 439, 457, 458, 470, 473


 

CO

Las Animas

1277

AZ

Maricopa

476, 491, 502, 503, 505, 511


 

CO

Lincoln

1202

AZ

Pima

456, 468, 478, 499


 

CO

Logan

1272

AZ

Pinal

480, 3621


 

CO

Logan

7986

AZ

Santa Cruz

490


 

CO

Mesa

1165

AZ

Yavapai

484


 

CO

Moffat

1105

AZ

Yuma

520


 

CO

Montezuma

1110

AR

Benton

294, 295, 382


 

CO

Montrose

1219

AR

Lonoke

344


 

CO

Morgan

1222

CA

Alameda

711, 873


 

CO

Otero

1187, 1257

CA

Contra Costa

813


 

CO

Park

1240

CA

Napa

579, 986


 

CO

Pitkin

1070

CA

San Bernardino

548, 735, 917, 1023


 

CO

Prowers

1248

CA

San Mateo

554, 569, 754, 817, 892, 918


 

CO

Pueblo

1250, 1251

CA

San Mateo

920


 

CO

Pueblo

1251

CA

Santa Clara

581, 796, 825, 865, 935, 991


 

CO

Rio Blanco

1252, 1255

CA

Santa Clara

964, 1020


 

CO

Routt

1258

CA

Solano

1029


 

CO

San Miguel

1262

CA

Sonoma

750, 962, 965


 

CO

Summit

1274

CA

Tuolumne

1008


 

CO

Teller

1114, 1275, 1293

CO

Adams

1057, 1145, 1289


 

CO

Weld

1287

CO

Arapahoe

1065, 1161, 1168, 1265


 

CT

Fairfield

1299, 1304, 1308, 1327, 1328, 1329

CO

Archuleta

1066


 

CT

Fairfield

1379, 1374, 1385, 1386, 1398, 1404

CO Boulder

1085, 1086, 1207


 
CT Fairfield

1338, 1340, 1344, 1359, 1363, 1364

CO Clear Creek

1100


 
CT Hartford

1296, 1297, 1301, 1307, 1310, 1333

CO Delta

1121


 
CT Hartford

1337, 1339, 1341, 1342, 1343, 1348

CO Denver

1122


 
CT Hartford

1352, 1362, 1368, 1378, 1387, 1391

CO Douglas

1094, 1127, 1242


 
CT Litchfield

1350, 1367, 1379, 1400, 1403, 1411

CO Eagle

1281


 
CT Litchfield

1424

CO El Paso

1103, 1135, 1148, 1243


 
CT Middlesex

1312, 1313, 1326, 1357, 1376, 1406

CO Fremont

1093


 
CT New Haven

1346, 1347, 1351, 1354, 1355, 1358

CO Garfield

1157


 
CT New Haven

1388, 1394, 1408, 1409, 1413

CO Gilpin

1083, 1160


 
CT New Haven

1361, 1365, 1371, 1372, 1373, 1377

CO Grand

1164


 
CT New Haven

1426

CO Gunnison

1169


 
CT New Haven

1295, 1303, 1311, 1315, 1331

CO Jackson

1179


 
CT New London

1336, 1345, 1349, 1360, 1366, 1375

CT New London

1397, 1410


 
FL St. Johns

1659, 1661

CT Tolland

1401, 1405, 1407


 
FL Sumter

1467, 1664, 7950

CT Windham

1383, 1384, 1419


 
FL Suwannee

1666

DE Kent

1433, 1434


 
FL Volusia

1489, 1637

DE New Castle

1435, 1436, 1440, 1441


 
FL Wakulla

1680

DE Sussex

1437, 1438, 1439


 
GA Butts

1715

FL Alachua

1443


 
GA Clayton

1728, 1762, 1839

FL Bay

1456, 1625


 
GA Cobb

1700

FL Bradford

1460


 
GA Fannin

1757

FL Broward

1665


 
GA Fayette

1758

FL Charlotte

1473, 1639


 
GA Floyd

1760

FL Collier

1485, 1593


 
GA Forsyth

1763

FL Duval

1446, 1543, 1545, 1595


 
GA Fulton

1767

FL Escambia

1502, 1627


 
GA Gwinnett

1774

FL Flagler

1506, 1623


 
GA Hall

1776

FL Hillsborough

1571, 1631, 1668, 1669, 1671


 
GA Harris

1781

FL Jackson

1578


 
GA Henry

1784

FL Jefferson

1546


 
GA Houston

1785

FL Lake

1555


 
GA Jackson

1787

FL Lee

1470, 1513, 1565, 1645


 
GA Morgan

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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