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On Oct 20, 2016 at 05:05:49

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How to have Vonage and another land line?
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massrman Posted:
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On Aug 30, 2016 at 10:38:01

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Vonage VoIP Forum Digest - February 13, 2006

Vonage VoIP Forum Digest

February 13, 2006

By Daniel Connor

Welcome to today's edition of the Vonage Voip Forum Digest. 

We had a ton of snow here in these parts over the weekend. Snow is a lot nicer to look at than it is to dig out. It's good to be indoors today.

In the news, we'll relate a conversation in which Vonage's chairman told reporters that a cable company had been blocking subscriber access to Vonage service. We'll hop across the pond to check on a thread from the Vonage UK Forum, and we'll also go over an interesting Vonage Voip Forum thread from a user who has had Vonage for a week or so and has some valuable set-up tips that even experienced Vonage users should find helpful.

In The News

The publication Multichannel News is one of the leading, if not the leading, trade magazine covering the cable television industry. Since most of the big cable television system operators offer broadband connections used by Vonage subscribers, anything cable companies do in that regard is big news.

According to the latest weekly edition of Multichannel News, which came out today (Monday) Vonage chairman Jeffrey Citron told the publication last week that at least one cable operator is blocking Vonage service from subscribers. 

When the several Multichannel News reporters asked Citron to name the company, he declined- but did say it was a smaller system operator. 

The reporters then asked Citron why he hasn't filed a complaint with the U.S. Federal Communications Commission, Citron told the reporters that was useless, because the FCC forfeited its right to intervene when it classified cable-modem service as an unregulated information service in March 2002.

Whenever he has raised the subject of cable blocking with the FCC Citron told the publication, agency officials have told Vonage “to try to work it out in the marketplace."

Multichannel News reporters then asked FCC chairman Kevin Martin about these allegations. Martin told the reporters last week he was reluctant to discuss a blocking allegation until there was a formal complaint. Citron “would have to bring something to our attention before I’d really comment on it further,” Martin said.

Despite Martin's passing on the opportunity to comment, he did tell Multichannel News that "the commission has acted in the past when people were blocking Internet access over broadband pipes. The commission has said the carrier can’t, for example, block consumers’ access."

On The Vonage Voip Forum

First, some interesting news. On Friday, I noticed that we picked up our 1,000th post on our Vonage UK Forum. Although this section of the Vonage Forum is tailored for Vonage's ever-growing number of subscribers in the UK, there's enough lively discussions going on there about general topics to make the Vonage UK Forum a worthwhile click. Here's the link.

Hey, tell you what. There's an interesting thread about an issue not particularly relegated to the UK. The thread is called accessing voicemail from Vonage phone and it has been started by Vonage Forum Member ifd001.

"Today, my problem is I can't get access to my Vonage voicemail from my Vonage phone ... I dial *123 and am asked to enter my pin number, so I enter it," writes ifd001, whose first name is Ian. I'm then asked to enter my pin number, so I enter it, .... and so on. I have reset the PIN, rebooted the router, spoken to Customer Services (several times) ... but still I can't access my voicemail. Yesterday I couldn't access my work voicemail from my Vonage phone. Now I can, but can't access my Vonage voicemail!"

The problem was resolved by customer service, who, as ifd001 says in a follow-up post, sent a replacement RT31P2 router which fixed the problem.

Vonage Forum Member dc1961 has had his Vonage service for about a week. He describes his experiences so far in a detailed thread that he's named, Vonage Review - First Week.

"Before ordering, I surfed this forum and explored all of the issues that others were having. I ran the Voip speed test several times to make sure that my current connection could handle it and it usually said that my QOS (Quality of service) was in the 95% plus range and that I could support up to 3 Vonage lines if needed," he writes.

Next, dc1961 describes the ordering process.

"I ordered off the website and selected the wireless-G router. It was a pretty straight forward process on the website. I did get a little worried when I was checking the status on my order," he writes. 

"For a couple of days it was showing the status as 'Processing' and I got worried that my order fell into a hole somewhere," he admits. "But one day the process was complete. I ordered on a Monday morning and had the router on Saturday morning. It ships (at least in my area) our of Ohio so it wasn't such a long trip."

Then dc1961 goes over number porting.

" I also chose the option to port my current phone number over. The number porting was extremely easy. It's important," he advises, "that you check into your account to start the number porting process AND carefully read all of the e-mails that you receive. It's nice to be able to check the status on the transfer online. All told I was extremely satisfied here. It took exactly one week (7 days) from Monday to Monday to completely finish the number porting."

He then takes time to add an important point about the porting process:

"As has been discussed in this forum during the number porting process your Vonage line WILL immediately have your current phone number on it at the same time as your old land line," dc1961 writes. "So if someone calls your number and is a member of the Vonage network they will ring your Vonage."

The all-caps are his in the next point he makes:

"IMPORTANT: DO NOT CALL YOUR OLD PHONE COMPANY TO DISCONNECT SERVICE. VONAGE DOES THIS AUTOMATICALLY. I am convinced that most number porting problems happen because people disconnect from their current carrier before the process is complete," he writes.

Next comes installation, which he writes was pretty easy. Still, dc1961 has some tips. 

"It should be made clear that when installing with a cable modem you should not just turn off the power switch on the modem, but it's often necessary that you completely unplug the power from the unit. Seeing as how I already had a router setup it was pretty straightforward to replace my current router," he writes.

"As soon as I got it set up (but before my number was done porting over) I set up an old phone on the Vonage line. I was aware that the phone had issues so I wasn't surprised that it didn't sound very good," he writes. "I have the router installed on an entertainment center. The phone was right above my TV and I noticed that when the TV was on I got horrible interference. You might want to make sure that any phone equipment and/or your router is installed away from televisions sets."

Then, there's the important matter of house wiring- an issue for which dc1961 took quite a creative approach.

"I wanted to use my existing house wiring. I had two incoming telephone lines coming in and had messed with the wiring before to add extensions to my house so I was already a little familiar with phone wiring," he writes. I just had to unplug two quick disconnect jacks from the box on the outside of the house."

Next, dc1961 tells us that he "bought a dual input jack (3 bucks) and a line cord (3 bucks) and ran the line cord from phone one on the adaptor to the nearest phone jack which was perhaps six feet away). I put the dual input jack on that jack and plugged the Vonage line and a phone into that jack. Voila! All phones in house (four of them) rang loud and clear."

So how's the call quality, dc1961?

"So far call quality has surpassed my land lines. It's louder...almost too loud but I'll take that and very clear. We had one call drop, but I'm not sure if that was a Vonage issue or something else," he writes. "We've had several 'long' calls (15 to 30 minutes plus) with no problem.

Next, dc1961 describes the features he has working with his Vonage services.

"I've messed with simulring and forwarding, which both worked good. Call ID is good. I've set the network availability number to one of cell phones. For those who don't know, the network availability number is a number you can enter on the website so in the event that you lose your internet connection," he reminds us. "Vonage will forward your calls to this number automatically. You set it once and forget about it.

He also likes the Vonage website's functionality, and his Vonage voice mail.

"Overall, I  am extremely pleased so far and would recommend it to anyone who has taken the time to do some research," he writes. "I chose the $14.99 a month plan (500 outgoing minutes, unlimited incoming) because I don't make a lot of outgoing calls. Then dc1961 closes his post by noting he was paying his former service provider (a big telecom) "about $35 a month with no features."

Well, it is Monday, the day when we name our newest Vonage Forum Member of the Week. All of last week and even this weekend, I noticed that NateHoy  was very active, giving helpful answers to a wide range of questions. That's nothing new for NateHoy- he has been a Vonage Forum Member for just 3 1/2 months, but he is already starting to close in on the 1,000 post mark. But I am not talking so much about quantity as I am about the quality of his advice- good qualities for a Vonage Forum Member of the Week. So congrats, NateHoy! And if you want to read some of NateHoy's most recent posts, here's the link

Solve Your Problem? Let Us Know!

Reading through ifd2001's Vonage UK Forum thread I cited in today's Digest brings to mind something I like to point out here every once in a while. When you start a thread that describes a problem you are having with Vonage equipment, service, etc., and the problem is solved, it is always a good idea to make a follow-up post. I suggest that in that post, you should describe the solution that worked as well as who made it - fellow Vonage Forum Members, Vonage tech support, even your own trial-and-error tinkering. In such follow-up posts, everybody can learn from the solution you applied to your problem. Not only that, but those Vonage Forum Members who regularly look for threads where they can lend their helping expertise can feel freed up to work with other Members on questions they have.

So to make a long story short - when your tech problems are solved, by all means let us know!!

As we close out today's Digest, I'd like to remind you once again about some more options you have to receive the Vonage Voip Forum Digest every day. If you go to this page:, you will see a list of RSS Newsreaders from which with one or two clicks, you'll be able to get your Digest delivered directly to your Newsreader each morning. The Newsreaders we've linked to on that page include such reliable and trusted services as Bloglines, Feedster, My Yahoo!, Newsgator and Feedburner. I am open to add others, just contact me with the info of the Newsreader.

That's what's hot about Vonage today. We'll be back on Tuesday morning with our next edition of the Vonage VoIP Forum Digest,!

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