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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


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Vonage VoIP Forum Digest - February 9, 2006


Vonage VoIP Forum Digest

February 9, 2006

By Daniel Connor

Welcome to today's edition of the Vonage Voip Forum Digest.  

Obviously, the big news of the day is Vonage's announcement they are going to become a publicly traded company. Given this news, I thought it would be very useful for me to point out the language you see when you visit our Vonage Forum Home Page: 

"This Site is exclusively owned and operated by 4Sight Media LLC and is no way endorsed, sponsored, provided, owned or otherwise controlled by Vonage. For official information on Vonage Services please proceed to the Vonage website at: Vonage the Broadband Phone Company"

Additionally, there is a new CEO running the company on a day-to-day basis. We'll also go over interesting Vonage Voip Forum threads about temperamental cordless phones and blinking routers.



In The News

Vonage Files For IPO

Yesterday, Vonage filed for an initial public offering worth that could raise up to $250 million for the company.

Vonage says:

Vonage customers will be eligible to participate (in the IPO) if: they opened accounts with us on or prior to December 15, 2005, and maintained their accounts in good standing through February 1, 2006, and are a U.S. citizen, and reside in the U.S. when the offering closes, and have a valid social security number. Customers do not need to continue to be Vonage account holders in order to participate in the directed share program.

A registration statement relating to these securities has been filed with the Securities and Exchange Commission but has not yet become effective. These securities may not be sold nor may offers to buy be accepted prior to the time the registration statement becomes effective.

Vonage said that no other information is available at this time. They do not anticipate that new information will be available at this site for several months.

Vonage employees and the employees of the underwriters or their affiliates have no additional information about this program and are not permitted to discuss it. Therefore, you should not call Vonage or the underwriters or their affiliates about the initial public offering or the directed share program.

Here's the Vonage filing's "Our Strategy" section, with details on what they see as their next steps:

Our Strategy- We believe that our strong brand identity and reputation for quality communications services are instrumental to building our customer base. Our core business strategy is to enhance our brand image and the quality of our services in order to attract new customers. As we build on our leading brand and above-mentioned strengths, we are pursuing the following additional business strategies:

Develop Additional Innovative Features and Products. We believe our technology, product innovation and strategic relationships have helped us achieve our leadership position in broadband telephone services. Our product development team works to improve our technology platform and develop additional features that we believe will be valued by our customers.

Our relationship with Texas Instruments, for example, has resulted in the development of a Vonage-certified reference design and related chipsets that can be incorporated into telephone and networking devices, such as VTech cordless telephones and Linksys wireless routers, allowing purchasers of these devices to subscribe to Vonage services without obtaining additional hardware. To help maintain our leadership position, we intend to further develop our relationships with leading semiconductor chip and consumer device manufacturers to ensure that our customers can access our services using a wide variety of attractive equipment alternatives in the future.

Expand Distribution Capabilities. We seek to further expand our distribution capabilities to achieve greater adoption among mainstream consumers. We plan to advertise and offer a wider variety of attractive equipment alternatives to further drive mainstream adoption of our service through both our direct and retail channels. Additionally, we intend to grow our existing relationships and develop new relationships with major retailers in order to enhance and reinforce the Vonage brand in mainstream consumers' minds and reach them in a familiar sales environment. For example, we have expanded the number of third-party field personnel who visit thousands of stores every month on our behalf to promote Vonage product knowledge, check on product placement and availability, and drive in-store sales efforts.

Continue to Improve the Customer Experience. As we expand our business, we will continue to focus on maintaining a positive customer experience. We will further enhance our automated online account management system, which already allows our customers to monitor their call activity, listen to voicemails, add lines, change features and plans, check their bills and make customer referrals online. To provide customers with additional assistance, we also are focused on improving our live customer care. For example, we upgraded the technology used by our 24-hour-a-day, seven-day-a-week customer care center in New Jersey in March 2005, resulting in reduced wait times and the capacity to handle more customer care calls. We will also continue to enhance our live customer care through the strategic use of outsourcing, such as for device installation support.

Expand into New Geographic Markets. Our potential market is the worldwide broadband customer base. We evaluate new markets based on the number of broadband customers, competitive landscape and regulatory environment. We already have launched services in the United States, Canada and the United Kingdom and intend to take advantage of our scaleable technology platform to selectively expand into additional international markets, subject to regulatory and other considerations.

Vonage Gets New CEO

Vonage also appointed Mike Snyder chief executive, succeeding founder Jeffrey Citron, who remain chairman and take the new title of chief strategic officer.

Over the past 4 months, I have actively recruited Mike to take on the Chief Executive Officer role within Vonage's management team to run Vonage's day-to-day operations. Now with Mike onboard, I can get back to working on what I love: the go to market strategy for products, technical vision and core values of the company I founded over 5 years ago with 4 engineers and a folding table," Citron said. "The board and I are very excited to welcome Mike to the Vonage team and we are very happy to make him part of our vision."

Of course, part of that "vision" has to do with running the Vonage service on a day to day basis. Because we here at the Vonage Forum are totally independent of Vonage, we are the place that lots of Vonage users turn to for their questions.

Speaking of..

On The Vonage Voip Forum

Vonage Forum Member driscollw found that he had a dialtone issue with his Vonage service. That's why he decided to start a thread that he named, Get dial tone but, not able to dial out all the time.

"The problem started out last night. My alarm panel wasn't getting connected to the monitoring company. called the monitoring number directly using my Vonage line," he writes. "It would ring once and go to dead air. I called again the monitoring company w/cell phone and I could here the connection tones. 

Driscollw said he started calling other 800 numbers and got the same results- either a one-time ring or dead air just from the get-go. But he didn't have this issue with local calls.

Driscollw added that he has been having the same problems today, and wrote that this is puzzling considering that he had no problems for the previous four months he has been a Vonage user.

Then, guess what. Driscollw just followed with an update post in which he tells how he worked with Vonage tech support to resolve the issue.

"Resolved. Worked with Vonage Tech support and found return audio port being blocked by router," he writes. "Changed from line 1 to line 2. Vonage states it was my problem. Which I am in agreement but, I hooked my pap2 DIRECTLY to my cable modem with the same results ? Don't know but, its working now."

Even though Driscollw reports the problem was solved, fellow Vonage Forum Member ChrisFix was interested enough in Driscollw description that he decided to post a follow-up.

"It seems to me that if it was a routing problem, you would have the same issue on Line 1 or Line 2. If changing to Line 2 corrected the issue, it would seem to point to a defective Line 1 circuit - which is indeed possible," ChrisFix writes. "If it is a new adapter, I would exchange it where you bought it.

"I agree with you that if you connected directly to the internet through the modem (no router to block anything) and it didn't work, it isn't a router problem (along with switching to Line 2 to make it work!)," ChrisFix adds.

What Info To Post When You Are Having Tech Problems

As you just read, a good number of threads and posts on the Vonage Forum are devoted to a technical issue a Forum Member is having with his Vonage service, and questions as to what is causing the problem and how it can be fixed. Being able to provide such solutions is a major reason why we are here.

We have many knowledgeable Vonage Forum members who repeatedly have jumped in and provided advice that has led to solutions. Generally, the best way for them to help you is if you provide as much information as you can about your setup and the nature of the problem you are having.

This past summer, one of those knowledgeable and always Vonage Forum Members actually started a thread advising what info you should provide when you start a thread that asks for help with a Vonage-related issue. Trowski's thread is called What to post when having technical trouble with Vonage..... I liked his points so much that I have made this thread a "sticky," which means it appears at the top of the Vonage Voip Forum thread list you see when you go to http://www.vonage-forum.com/forum1.html.

Here's what Trowski advises that you post:

1. Your location
2. Your ISP name and type (cable, DSL, wireless etc)
3. Upload and download speeds
4. Modem make and model
5. Type of Vonage adapter used i.e. RT31P2 or PAP2
6. Setup of Network i.e. Modem----Vonage Adapter--PC
7. Issue you are experiencing i.e. dropped calls, choppy audio etc
8. DETAILED results from www.testyourvoip.com with a test call to Boston.

"This will help you get the answers/resolution faster if you can post that first....," he writes.

And I added, "that a detailed title is very important, one that does not have the words: "Please", "Help" or "Vonage" in it. And if you haven't already done so, please take a minute to read the forum rules prior to posting for the first time."

As we close out today's Digest, I'd like to remind you once again about some more options you have to receive the Vonage Voip Forum Digest every day. If you go to this page: http://www.vonage-forum.com/syndication.html, you will see a list of RSS Newsreaders from which with one or two clicks, you'll be able to get your Digest delivered directly to your Newsreader each morning. The Newsreaders we've linked to on that page include such reliable and trusted services as Bloglines, Feedster, My Yahoo!, Newsgator and Feedburner. I am open to add others, just contact me with the info of the Newsreader.

That's what's hot about Vonage today. We'll be back on Friday morning with our next edition of the Vonage VoIP Forum Digest, including our popular In The Blogs feature!! You just know what the bloggers who cover Vonage will be writing about!




 
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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