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Vonage VoIP Forum Digest - February 6, 2006

Vonage VoIP Forum Digest

February 6, 2006

By Daniel Connor

Welcome to today's edition of the Vonage Voip Forum Digest. 

In the news, we'll catch up on the latest "net neutrality" debate, and how that could effect Vonage. We'll also go over an interesting Vonage Voip Forum thread from one user who is looking to get his router and cable modem to work more smoothly in conjunction with his Vonage service, and another thread about some broadband cable connection quality issues. And finally, this being Monday, we'll meet our newest Vonage Forum Member of the Week. 

In The News

U.S. Senate, FCC Each Gets Ready for Net Neutrality Debate

Vonage is on record in its support of net neutrality. That's the concept that says that broadband Internet DSL and cable service providers should carry services like Voip that might compete with their own services without imposing extra fees on those providers.

Now, reports are coming out that two of the four currently serving U.S. Federal Communications Commission members (full strength is five, with a new member likely to be appointed fairly soon) will push for a net neutrality agreement from cable providers Comcast and Time Warner. Comcast has 8.1 million Internet subscribers; Time Warner Cable, 4.6 million. The deal is that these companies - the two largest cable television and broadband providers in the U.S. - are set to acquire systems that used to belong to a smaller U.S. cable company, Adelphia. 

In a recent C-SPAN interview, FCC Commissioner Michael Copps said: “I don’t think [the Internet] was ever supposed to be a gated community. This was supposed to be an open, thriving, come-one, come-all kind of network.”

Cable companies say the rule is not needed, because no cable company has ever been proven to have set up barriers for other content to be carried across their networks. codification of “network neutrality” is a cure in search of a disease, because no one has documented that a cable company has abused its gatekeeper position. 

“Our customers can use any legal service or application they choose on the Internet, and the market for high-speed Internet services is hotly competitive,” a Comcast spokesperson said.

Chris Murray, Vonage’s vice president of government affairs, said the voice-over-Internet services company hasn’t been actively lobbying the FCC on the Adelphia merger because cable operators haven’t threatened to block rivals that don’t pony up cash for access to their pipes.

Nonetheless, he said, “we see a need for action now on net neutrality, [even though cable companies are] not asking to hold applications hostage until they pay access fees.”

Meanwhile the U.S. Senate Commerce Committee will hold a hearing today about Internet neutrality, the principle that Internet service providers should treat all data moving through their pipes in the same way and not favor services in which they might have a financial interest, like movie downloads. Speakers are to include a Vonage representative.

On The Vonage Voip Forum

New Vonage Forum Member l_mnopoly was having a problem hooking up his router and his cable modem to work with his Vonage service. So he decided to start a thread that he named, RTP300 not configuring with Comcast Cable Motorola SB5120.

First, l_mnopoly describes his setup. He has his computer connected to a Motorola SB5120 Cable Modem by USB. His cable modem is connected to the RTP300 in the Internet Port. The computer is connected to the RTP300 under one computer port.

"The problem lies in the fact that my computer has an Ethernet controller. My computer shows 2 connections when connected to the RTP300....being that my cable modem is connected by USB...I can connect to the internet whether the RTP300 is plugged in or" he writes. "Also the RTP300 is pulling IP info and everything from the ethernet controller and not the modem.

"What do I do?," he asks. "I can't get the phone to work at all...when everything is connected as it should be, NOTHING works." 

He adds that the only time he can get an Internet connection at all is when he unplugs the router from the computer.

Get this. Just six minutes after  l_mnopoly posts his question, Vonage Forum Member blakadher posts a solution. Now that's fast!

"Try this: Make sure your computer is set to obtain an IP via DHCP," blakadher writes. "Power everything off. Disconnect everything (USB, ethernet). Connect the cable modem to the WAN port on the RTP300. Connect your computer's network card to a LAN port on the RTP300. Power on the cable modem." 

After that, he recommends that  l_mnopoly wait for a couple of minutes and then power on his router. "Wait for a couple minutes. Power on your computer," blakadher adds. "Is it working?"

Then,  l_mnopoly tried blakadher's solution and made another post to report the results.

"Blakadher came through with the simplest but correct solution. I think I was just rushing to get things up and going and not waiting long enough for things to load up....I had to start the modem...then the router...and then the computer...but wait 3 minutes after each I'm running better than ever,"  l_mnopoly writes.  "I also had to disconnect the USB was complicating the issue....I didn't have to reconfigure or anything...I did perform a hard reset before turning everything back on though...

"I hope this stays up and running for a while," he adds. "At least I know what to do next time...thanks to you guys," writes l_mnopoly, thanking not only blakadher but Vonage Forum Member navydavy2001, who also posted some helpful advice. "You guys should get paid for this."

Vonage Forum Member Darrell_G has been having some uncharacteristic problems with the cable broadband Internet service provider he uses with his Vonage. He's been thinking about running a program called Ping Plotter to analyze his connection to see where the problem might be. First, though, he thought he'd better try the Vonage VoIP Forum, where he's opened a thread named Ping Plotter.

"Is any one using PingPlotter 2.6 to monitor their network connectivity with their ISP? Within the last month or so, I've had several disconnects with my cable modem and its really starting to annoy me to the point of canceling my service with (his cable Internet broadband provider).. The last time a tech came out, he told me they had cleaned up some issues in the line and all was good for about 6 days," he writes. "Now about every 3 days, the modem disconnects and I have to unplug the power and re-apply the power to regain connectivity."

Darrell_G goes on to ask if Ping Plotter will pin-point exactly where the issue is in the line? "Is the default gateway that my router (WRTP54G) assigns to my ISP the only address I need to monitor?," he asks, adding that  any help with this issue will be greatly appreciated.

Once again, navydavy2001 sails in with some good advice. He recommends to Darrell that before doing anything else, he should call his cable Internet broadband provider and tell them in a "Good Way": 

"I really need to have a stable Internet connection, and if I can't get that with (your company), I'll be forced to cancel."

You know, I was just noticing how many helpful posts navydavy2001 has written this past week. He's one of those Vonage Forum members who is not only responsive to initial posts with questions, but a Member who does not hesitate to make multiple posts to the same thread to help the original thread poster with follow-up questions and to successfully resolve their technical issues.

Sounds like good qualities for a Vonage Forum Member of the Week. So meet navydavy2001, our newest Vonage Forum Member of the Week. To read many of navydavy2001's latest posts, click here. And you should check out his website, too- a website that because Valentine's Day is coming up next week, you might be very interested in. When you go to the site, you'll see what I mean. Here's the link.


What Info To Post When You Are Having Tech Problems

As you just read, a good number of threads and posts on the Vonage Forum are devoted to a technical issue a Forum Member is having with his Vonage service, and questions as to what is causing the problem and how it can be fixed. Being able to provide such solutions is a major reason why we are here.

We have many knowledgeable Vonage Forum members who repeatedly have jumped in and provided advice that has led to solutions. Generally, the best way for them to help you is if you provide as much information as you can about your setup and the nature of the problem you are having.

This past summer, one of those knowledgeable and always Vonage Forum Members actually started a thread advising what info you should provide when you start a thread that asks for help with a Vonage-related issue. Trowski's thread is called What to post when having technical trouble with Vonage..... I liked his points so much that I have made this thread a "sticky," which means it appears at the top of the Vonage Voip Forum thread list you see when you go to

Here's what Trowski advises that you post:

1. Your location
2. Your ISP name and type (cable, DSL, wireless etc)
3. Upload and download speeds
4. Modem make and model
5. Type of Vonage adapter used i.e. RT31P2 or PAP2
6. Setup of Network i.e. Modem---->Vonage Adapter-->PC
7. Issue you are experiencing i.e. dropped calls, choppy audio etc
8. DETAILED results from with a test call to Boston.

"This will help you get the answers/resolution faster if you can post that first....," he writes.

And I added, "that a detailed title is very important, one that does not have the words: "Please", "Help" or "Vonage" in it. And if you haven't already done so, please take a minute to read the forum rules prior to posting for the first time."

As we close out today's Digest, I'd like to remind you once again about some more options you have to receive the Vonage Voip Forum Digest every day. If you go to this page:, you will see a list of RSS Newsreaders from which with one or two clicks, you'll be able to get your Digest delivered directly to your Newsreader each morning. The Newsreaders we've linked to on that page include such reliable and trusted services as Bloglines, Feedster, My Yahoo!, Newsgator and Feedburner. I am open to add others, just contact me with the info of the Newsreader.

That's what's hot about Vonage today. We'll be back on Tuesday morning with our next edition of the Vonage VoIP Forum Digest, !!

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