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mikebrown Posted:
there, Please
check out -

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to

In The Forum:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
and get free
access while

In The Forum:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
question. We
rely exclusively
on a Vonage system
for our

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

In The Forum:
Fax - Tivo - Alarms
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address

In The Forum:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

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Vonage VoIP Forum Digest - January 31, 2006

Vonage VoIP Forum Digest

January 31, 2006

By Daniel Connor

Welcome to today's edition of the Vonage Voip Forum Digest. 

In the news, we'll tell you about Vonage's latest expansion, as well as let you know how the company is doing with the Better Business Bureau. We'll also point you to a detailed, but important Vonage Forum thread that deals all about NAT (Network Address Translation). 

In The News

Vonage Now Offers Service in St. Louis Eastern Suburbs

Some of the fastest growing suburbs in the U.S. are in the eastern part of the St. Louis metro area, just across the Mississippi River in Illinois. It is an area of economic revitalization, several leading universities, and an expanding infrastructure.

Vonage knows that too, which, I guess they've just announced that service will be available in and around  Bethalto, East St. Louis, Edwardsville, Highland and Troy, Illinois. Vonage customers in these areas can keep their current numbers or pick ones within the 618 area code that services the region.

High-speed Internet subscribers working and residing in southern Illinois can now take advantage of Vonage's broadband phone, which offers unlimited local and long distance calling and popular features like call waiting, call forwarding and voicemail for one low, flat monthly rate. Vonage customers living near the confluence of the Mississippi and Missouri Rivers can now keep their current numbers or choose telephone numbers within the popular (618) area code.

"Consumers in East St. Louis, where the world's tallest fountain resides, now have Vonage -- a local and long distance phone service mirroring its stature," said Michael Tribolet, president of Vonage America. "Our local presence in these Madison County markets gives residents and small businesses that reside there the option to choose a phone service that provides a great alternative to current high priced traditional Bell providers."

Vonage Does Well By The Better Business Bureau

The Better Business Bureau is a national agency whose local chapters investigate complaints that consumers have about businesses they deal with. When the situation warrants, the Better Business Bureau steps in and resolves complaints. Even better, the Better Business Bureau keeps records of all companies it deals with, and how these complaints are resolved. Quite a few companies don't have the best compliance records.

Vonage, however, does have an excellent reputation with the Better Business Bureau. According to a Better Business Bureau report, Vonage resolved 248 of its 254 customer service issues and all 53 of its repair or quality-of-service issues in the past 36 months.

"The company resolved the majority of complaints processed and made a good faith effort to resolve the remaining issues," the Better Business Bureau states.

On The Vonage Voip Forum

You know, firewalls help us manage our data, and help us keep our PCs safe from hackers. But every once in a while, they can be problematic.

I guess that's why Vonage Forum Member j230ns decided to open a thread called disable firewall on rtp300 without disable internet access?

"I'm on a cable modem and I'm connected via modem, rtp300 (with) two PCs," writes j230ns. He adds that he is wondering if there is a way to disable firewall & NAT without his internet connection going out. 

"Basically I don't want the firewall as it causes many problems to an internet (newbie) like me, i prefer my easy software firewalls, but when i disable firewall & NAT (Network Address Translation)  my internet connection goes down," he writes. "Is there any way to use it simply as a router?"

"Why are you disabling NAT?," blakadher writes. "You're (going to). need that if you want to connect to the internet with the PCs behind the router."

Blakadher then recommends that for more information about NAT, that j230ns check out a Vonage Forum post with lots of details about NAT. The post is located at:

Tell you what. Because I know that not all of you Vonage Forum Members are exactly clear on what NAT is, let me borrow from an excellent explanation Vonage Forum Member trekologer provides on the post I just cited.

"When connected directly to the internet modem, your computer has a public routable IP address. In other words, the address that it had is able to be directly connected to by other machines on the Internet," he explains. "When you use a router, the router has the public IP address and your computer has a private IP address which is not directly accessible to another machine over the internet. In most cases, this is not a problem because the router routes the requested data back to the computer that requested it. 

"This is called Network Address Translation, or NAT."

Now that we know that info, let's get back to the disable firewall on rtp300 without disable internet access? thread we were talking about.

After reading blakadher's post, j230ns comes back with a reply in which he writes that "the only way to disable the firewall is firewall & NAT in one neat needlessly bundled little radio button. So if i want no firewall, no choice."

But according to Vonage Forum Member bg4, there may be a better way of resolving this issue. 

"There is no real need to disable firewall - just click on disable DHCP server - that's it," he writes.

So What Does All That Voip Alphabet Soup Mean?

That last thread sure had several abbreviations: NAT (Network Address Translation), DHCP (Dynamic Host Configuration Protocol, etc.  

So do all those abbreviations you read about in Vonage Forum threads and elsewhere confuse you? Well, we have a handy guide to all VoIP-related abbreviations you are likely to encounter, and what they stand for. So if you see another jumble of letters that doesn't make any sense, why not hop over to our Voip Acronyms page? You can find it at

What Info To Post When You Are Having Tech Problems

As you just read, a good number of threads and posts on the Vonage Forum are devoted to a technical issue a Forum Member is having with his Vonage service, and questions as to what is causing the problem and how it can be fixed. Being able to provide such solutions is a major reason why we are here.

We have many knowledgeable Vonage Forum members who repeatedly have jumped in and provided advice that has led to solutions. Generally, the best way for them to help you is if you provide as much information as you can about your setup and the nature of the problem you are having.

This past summer, one of those knowledgeable and always Vonage Forum Members actually started a thread advising what info you should provide when you start a thread that asks for help with a Vonage-related issue. Trowski's thread is called What to post when having technical trouble with Vonage..... I liked his points so much that I have made this thread a "sticky," which means it appears at the top of the Vonage Voip Forum thread list you see when you go to

Here's what Trowski advises that you post:

1. Your location
2. Your ISP name and type (cable, DSL, wireless etc)
3. Upload and download speeds
4. Modem make and model
5. Type of Vonage adapter used i.e. RT31P2 or PAP2
6. Setup of Network i.e. Modem---->Vonage Adapter-->PC
7. Issue you are experiencing i.e. dropped calls, choppy audio etc
8. DETAILED results from with a test call to Boston.

"This will help you get the answers/resolution faster if you can post that first....," he writes.

And I added, "that a detailed title is very important, one that does not have the words: "Please", "Help" or "Vonage" in it. And if you haven't already done so, please take a minute to read the forum rules prior to posting for the first time."

As we close out today's Digest, I'd like to remind you once again about some more options you have to receive the Vonage Voip Forum Digest every day. If you go to this page:, you will see a list of RSS Newsreaders from which with one or two clicks, you'll be able to get your Digest delivered directly to your Newsreader each morning. The Newsreaders we've linked to on that page include such reliable and trusted services as Bloglines, Feedster, My Yahoo!, Newsgator and Feedburner. I am open to add others, just contact me with the info of the Newsreader.

That's what's hot about Vonage today. We'll be back on Wednesday morning with our next edition of the Vonage Voip Forum Digest, !!

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