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Vonage VoIP Forum Digest - January 25, 2006


Vonage VoIP Forum Digest

January 25, 2006

By Daniel Connor

Welcome to today's edition of the Vonage Voip Forum Digest. 

In the news, we'll tell you about the latest numbers for Vonage advertising. We'll also examine new Vonage Forum threads about on site help for your Vonage installation if you feel you really need the help, and whether only using Vonage service a couple of months a year is a good idea.



In The News

Once Again, Vonage Is the Leading 'Net Advertiser

For the 15th straight week, numbers from Internet marketing research firm Nielsen/NetRatings show that Vonage is the leading advertiser on the Web. The latest numbers, for the week ending January 15, show that Vonage ads accounted for just under 2.250 billion “impressions.” Every time a Web visitor sees an ad on a site other than the company that is offering the service or product (say, a Vonage ad on a Vonage site), that counts as one “impression,” even if the person (that could mean you) chose not to click on the ad. A bill that would tax satellite television subscribers and Internet telephone customers in Virginia for the first time is on its way to a vote in the House of Delegates.

Vonage had slightly more than twice the number of “impressions” tallied by the runner-up, NetFlix. That's the company that lets you order DVDs of movies online.

On The Vonage Voip Forum

New Vonage Forum Member jgira12 was wondering if he could get a professional installer to come out and hook up his Vonage service. Because he wanted to know, he opened a new Vonage Forum thread that he titled, Are there Vonage Technicians to come out and help set up?

“Just wondering if there is help for those of us who want to hire out the install, equipment selection, testing, line routing, etc.,” jgira12 wrote.

Scerruti posts a reply. “The short answer is, actually, it depends on where you live,” he writes. He notes that Vonage has started a professional installer program in the New York-New Jersey metropolitan area, and are rolling it out nationwide. Scerruti even provides a link to the page on the Vonage site where they announced the program.

“In addition you may be able to find a local reseller that will sell you installation service in addition to signing you up for Vonage,” he suggests, adding another suggestion might be to call one leading national consumer electronic retailer's service that makes house calls for such tasks.

But then comes new Vonage Forum Member hyipo with what I guess you could call a do-it-yourself solution.

“If you are running Vonage over a cable broadband connection, hyipo suggests that you:

(1)Take Ethernet cord from cable modem into the Internet port. It will have Internet labeled on top of the port

(2)Hook up any phone cable that hooks up your phone into your phone port (Phone1). The phone port is smaller then the Ethernet port.

(3)Wait for the dial tone and you're done.


On a new Vonage Forum thread called Periodic use of same hardware new Vonage Forum Member Nu2Von writes that he wants to use Vonage 2 months per year from a vacation home. “If I buy the adapter at a store and sign up with Vonage, say June 1, and cancel Aug 1,” he says, “can I then use the same adapter the following June- Without having to keep paying the monthly fee for 10 months?”

NavyDavy2001 sails in to port with this reply: “Why not just get it, use it at home, carry it with you to your vacation spot, and use it there too? It's completely portable, all you need is a good Internet connection,” he writes. “Carrying around the adapter is what a lot of people do here, and is pretty easy.”

We're Making Some Changes

I want to take this opportunity to catch you up on some changes we are making around here.

As you all know, this site is not an official Vonage® site.

Over the past three years I have enjoyed a somewhat informal relationship with Vonage regarding this site.

Now that Vonage has become the powerhouse entity that it has, it is time for some changes on this site to help further distinguish vonage-forum.com from Vonage Holdings and to clearly establish vonage-forum.com for what it is:

"This Site is exclusively owned and operated by 4Sight Media LLC and is no way endorsed, sponsored, provided, owned or otherwise controlled by Vonage. For official information on Vonage Services please proceed to the Vonage website at www.Vonage.com."

You may have recently noticed some minor changes on this site; a new logo that specifically states "an independent support site" and a few other things. Over the course of the next few days you will begin to see other changes, most all cosmetic.

More specifically, you may notice the removal of all Vonage logos and trademarks including those used in the forums for member rankings.

This is being done rightfully so to respect and to protect the value of the Vonage trademarks.

I tell you this so you can understand why parts of this site are changing and also as a friendly reminder that at the end of the day, the focus of the content of this site will remain "Vonage".

But most importantly that you remember:

"www.vonage-forum.com is not an official Vonage® website & is independently operated."

What Info To Post When You Are Having Tech Problems

As you just read, a good number of threads and posts on the Vonage Forum are devoted to a technical issue a Forum Member is having with his Vonage service, and questions as to what is causing the problem and how it can be fixed. Being able to provide such solutions is a major reason why we are here.

We have many knowledgeable Vonage Forum members who repeatedly have jumped in and provided advice that has led to solutions. Generally, the best way for them to help you is if you provide as much information as you can about your setup and the nature of the problem you are having.

This past summer, one of those knowledgeable and always Vonage Forum Members actually started a thread advising what info you should provide when you start a thread that asks for help with a Vonage-related issue. Trowski's thread is called What to post when having technical trouble with Vonage..... I liked his points so much that I have made this thread a "sticky," which means it appears at the top of the Vonage Voip Forum thread list you see when you go to http://www.vonage-forum.com/forum1.html.

Here's what Trowski advises that you post:

1. Your location
2. Your ISP name and type (cable, DSL, wireless etc)
3. Upload and download speeds
4. Modem make and model
5. Type of Vonage adapter used i.e. RT31P2 or PAP2
6. Setup of Network i.e. Modem---->Vonage Adapter-->PC
7. Issue you are experiencing i.e. dropped calls, choppy audio etc
8. DETAILED results from www.testyourvoip.com with a test call to Boston.

"This will help you get the answers/resolution faster if you can post that first....," he writes.

And I added, "that a detailed title is very important, one that does not have the words: "Please", "Help" or "Vonage" in it. And if you haven't already done so, please take a minute to read the forum rules prior to posting for the first time."

As we close out today's Digest, I'd like to remind you once again about some more options you have to receive the Vonage Voip Forum Digest every day. If you go to this page: http://www.vonage-forum.com/syndication.html, you will see a list of RSS Newsreaders from which with one or two clicks, you'll be able to get your Digest delivered directly to your Newsreader each morning. The Newsreaders we've linked to on that page include such reliable and trusted services as Bloglines, Feedster, My Yahoo!, Newsgator and Feedburner. I am open to add others, just contact me with the info of the Newsreader.

That's what's hot about Vonage today. We'll be back on Thursday morning with our next edition of the Vonage VoIP Forum Digest, !!




 
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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All logos and trademarks are property of their respective owners. All comments are property of their posters.
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