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Vonage VoIP Forum Digest - January 18, 2006


Vonage VoIP Forum Digest

January 18, 2006

By Daniel Connor

Welcome to today's edition of the Vonage Voip Forum Digest. Today we have news in which Vonage's CEO says Vonage is working "at a breakneck pace" to establish national E911. We also have a news item where we introduce you to the new coordinator of Vonage's tv advertising from the ad agency side of things. We'll also point you to Vonage Forum threads from a happy new Vonage customer whose experiences are quite common, and another thread from, well, "nobody." So, let's get started!



In The News

Citron: Vonage Working Toward National E911 At "Breakneck Pace"

"Vonage continues to work at breakneck pace with the FCC, regulators, Congress and public-safety officials to turn up a national E911 system and will not stop until there is equal access for Vonage customers," says Vonage CEO Jeffrey Citron. 

And Telecomweb also reports that Vonage also has endorsed a number of initiatives by the public-safety community to upgrade VoIP’s 911 capabilities as well as to expedite compliance with the FCC order. This includes support for the new National Emergency Number Association (NENA) technical standards for enhanced E911 over Voip ( along with an industry recommendation to Congress and the FCC that an emergency pseudo Automated Number Identification (pANI) administrator is needed to supervise E911 numbering resources for nomadic phone numbers.

"We are hoping in the new year we will get the administrator," Citron tells New Telephony magazine. "There is a lot on [the FCC’s] agenda and we hope that at the next meeting they will take this one."

Vonage Ad Agency Appoints New Vonage Exec

Know those Vonage television ads? Well, when you think of them, think of the Boston-based Arnold agency, the advertising firm that works with Vonage on those ads and places them on television networks and shows that both Vonage and the agency think are likely to be watched by prospective new Vonage subscribers.

Well, the agency in charge of Vonage advertising has just appointed a new executive who will run the Vonage account. Ken Dec has joined Boston-based Arnold here as senior vice president and group account director on the Vonage account, the agency said. Arnold has been Vonage's ad agency since October 2004 and released  its first TV ads for Vonage in December of that year. 

Vonage spends about $75 million annually on ads, writes David Gianatasio of Adweek Magazine, a weekly publication that covers the advertising industry.

When it comes to Vonage's tv ads, I know that they are a big hit with lots of you. That's a big reason why we have a section of the Vonage Forum where you can watch some of your favorite Vonage tv ads right on your PC! To reach the Vonage TV Commercials Forums, click here.

Speaking of our Forums, let's go to the Vonage Voip Forum and read what Forum Members are talking about today.

On The Vonage Voip Forum

Vonage Forum Member hookbill  is kind of hooked on his new Vonage service. He's so pleased with it that he's started a thread called A Positive Comment From a Newbie.

"I signed up on 12/30/05 and have had no problems other then I could not port my old number over. That to me was not a big deal, although I can understand how with some people it could be," he writes. "Maybe I should 'knock on wood' but I think so far that it was a great decision to go to Vonage. No problem making/receiving calls. No Caller ID problems. Works fine with my internet provider. Easy to set up. 4.4 score using the Voip test.

"Let me assure anybody who is looking into Vonage that it does work and don't be afraid to try it," hookbill adds. "Save some money. By the way, I heard on the news the other day that local phone companies are planning on increasing their rates!"

Vonage Forum Member Steve48 considers hookbill's experience typical of that of a new Vonage user- if not typical of Vonage Forum posts. "People need to realize that the vast majority of people who come here are the few that are having  Steve48 writes. "Consider the size of this forum and the fact that Vonage now has over a million customers...."

Our second highlighted thread today comes from "nobody." No, that's not a typo- actually, the thread named Caller cannot hear me comes from new Vonage Forum Member nobody102.

"We have been having these intermittent problems where an outside call comes in, I pick up the handset and talk, and the caller does not hear me," writes nobody, who then adds that when these callers hang up and try again, they get through. 

Vonage Forum Member blakadher  then comes on to the thread with a post that tells nobody102 what additional information he should post that could help Vonage Forum Members diagnose the issue. Then, after nobody102 does this, blakadher comes back with a pointer to a great article written by Vonage Forum Member NateHoy called Packet Loss and Discards. If you want to go the article directly, you can also do so by clicking here.

What Info To Post When You Are Having Tech Problems

As you just read in the Caller cannot hear me thread we highlighted above, a good number of threads and posts on the Vonage Forum are devoted to a technical issue a Forum Member is having with his Vonage service, and questions as to what is causing the problem and how it can be fixed. Being able to provide such solutions is a major reason why we are here.

We have many knowledgeable Vonage Forum members who repeatedly have jumped in and provided advice that has led to solutions. Generally, the best way for them to help you is if you provide as much information as you can about your setup and the nature of the problem you are having.

This past summer, one of those knowledgeable and always Vonage Forum Members actually started a thread advising what info you should provide when you start a thread that asks for help with a Vonage-related issue. Trowski's thread is called What to post when having technical trouble with Vonage..... I liked his points so much that I have made this thread a "sticky," which means it appears at the top of the Vonage Voip Forum thread list you see when you go to http://www.vonage-forum.com/forum1.html.

Here's what Trowski advises that you post:

1. Your location
2. Your ISP name and type (cable, DSL, wireless etc)
3. Upload and download speeds
4. Modem make and model
5. Type of Vonage adapter used i.e. RT31P2 or PAP2
6. Setup of Network i.e. Modem---->Vonage Adapter-->PC
7. Issue you are experiencing i.e. dropped calls, choppy audio etc
8. DETAILED results from www.testyourvoip.com with a test call to Boston.

"This will help you get the answers/resolution faster if you can post that first....," he writes.

And I added, "that a detailed title is very important, one that does not have the words: "Please", "Help" or "Vonage" in it. And if you haven't already done so, please take a minute to read the forum rules prior to posting for the first time."

As we close out today's Digest, I'd like to remind you once again about some more options you have to receive the Vonage Voip Forum Digest every day. If you go to this page: http://www.vonage-forum.com/syndication.html, you will see a list of RSS Newsreaders from which with one or two clicks, you'll be able to get your Digest delivered directly to your Newsreader each morning. The Newsreaders we've linked to on that page include such reliable and trusted services as Bloglines, Feedster, My Yahoo!, Newsgator and Feedburner. I am open to add others, just contact me with the info of the Newsreader.

That's what's hot about Vonage today. We'll be back on Thursday morning with our next edition of the Vonage VoIP Forum Digest !!




 
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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