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Vonage VoIP Forum Digest - December 22, 2005

Vonage VoIP Forum Digest

December 22, 2005

By Daniel Connor

Welcome to today's edition of the Vonage Voip Forum Digest. 

In the news, we'll read about Vonage's reaction to some new E911 technical standards, as well as find out about some major (as well as smaller) U.S. cities and counties that are equipped with Vonage E911.. We'll also point you to a Vonage VoIP Forum thread from a new user and new Vonage Forum Member with a question about Vonage router configuration; as well as another new Vonage customer/Forum Member whose Vonage calls seem to be forwarding to his cell phone- despite the fact he doesn't want them to do that. 

In The News

Vonage Says It Endorses Voip E911 Technical Standards

Vonage says that it supports  it supports the National Emergency Number Association's (NENA) new interim/migratory (i2) technical standard for VoIP E911. With the approval of this new technical standard by NENA's Board of Directors on December 8, 2005, Vonage says that the Voip community will be able to complete its already aggressive rollout schedule. 

The release of the i2 technical standard is NENA's first major standard combining the new technology of Voice over the Internet and the existing Enhanced 911 (E911) system interface. The i2 technical standard enables VoIP providers such as Vonage  to deliver full E911 service through the current E911 infrastructure. It is the first of a two part system overhaul effort surrounding IP that was started in 2003 and the first major E911 system design effort since its creation in the 1970's. 

"The Voip industry now has a template by which we can quickly deploy a national E911 system in record time," says Vonage CEO Jeffrey Citron. "Until now, the implementations were disparate, varying county by county, locality by locality. Now, the uniform i2 standard puts network owners, service providers, VPCs and public safety on the same page." 

"The Voip industry has been working cooperatively with NENA, network owners and public safety to establish the 'rules of the road' for Voip E911 services -- including nomadic services like Vonage's," adds David Jones, President of NENA. "The creation of this standard is two years in the making -- a testament to the hard work and dedication we've all put in to get E911 to all customers throughout the U.S. as quickly as possible. 

"The national deployment of Voip E911 is significant challenge requiring the cooperation and collaboration among many parties," Jones continues. The NENA i2 standard is designed to provide a blueprint for all parties to work together on the same page. We are pleased that Vonage is committed to a standards-based deployment of E911."

Speaking of E911, Vonage says that it has added an additional 76 locally-run emergency call centers, in over 30 counties, with E911 -- a feature that automatically associates a physical address with the calling party's telephone number.

"In just three weeks we have turned on E911 service in over 110 new counties and 210 PSAPs -- bringing the total number of PSAPs equipped with E911 service to well over 900," says Vonage CEO Jeffrey Citron.  "Vonage continues to work tirelessly and effortlessly with the FCC, regulators, Congress and public safety to turn up a national E911 system and will not stop until there is equal access to E911 for Vonage customers."

Some of the counties that have received Vonage E911 availability in just the last week include:

Douglas County, Colorado- a fast-growing county just south of Denver;

Pitkin County, Colorado- in the heart of ski country; I guess that means that ski resorts using Vonage will be able to call E911 for injured skiers;

Alachua County, Florida- where the University of Florida is based;

Brevard County, Florida- home of the Kennedy Space Center at Cape Canaveral;

Broward, Palm Beach and Sarasota Counties, Florida- where lots of elderly retirees - some of whom may have medical conditions requiring E911 calls - live;

Eight counties in Maine, some of which are fairly far from hospitals- requiring E911 service where, of course, every minute counts;

Hennepin County, Minnesota- which includes the city of Minneapolis;

Linn County, Oregon- right on the busy I-5 corridor that connects Seattle and Portland to California;, and 

King and Pierce County, Washington- also on the I-5 corridor, and counties which includes Seattle and Tacoma.

Want to see a complete list of the counties that Vonage has added with E911 recently? We have a list on the Vonage Forum. Here's the link.

Speaking of the Vonage Voip Forum, let's go there now and see what some of you are talking about today.


On The Vonage Voip Forum

New Vonage Forum Member lewisr has just started a thread with a title that describes the issue he's looking for some help with: Access vonage device behind router.

"I apologize that this is a very basic question, but the tinkering I have done thus far has not been successful," lewisr writes. Hey Lewis, that's a big reason why we are here: to answer questions both complicated and "basic." 

Lewis then lists his setup as: DSL Wireless Gateway > Vonage Rtr. As I've said before, it is always helpful to list your set-up: list of equipment and what is connected to what. This info can help your fellow Vonage Forum Members get their head around your problem.  

"Given the above, I cannot successfully access from my computer," lewisr adds. "I tried to enable remote access on the DSL Wireless Gateway and create a route to the Vonage router, but that was unsuccessful. Is there something basic I am missing?"

Next, I see that Vonage Forum Member ColdGin is "pouring out" some advice. "You need to connect your PC directly to the Vonage router and enable remote access on it, and set up remote management password and username, also a port," he posts in response to lewisr's question. "after that you should be able to get to it from the wireless PC."

Well, it looks like lewisr has taken ColdGin up on his advice, and in doing so has his problems solved. 

"Ahh, OK thank you," lewisr posts. "I was establishing remote access on my DSL router (Westel 327 wireless), not the Vonage box."

New Vonage Forum Member syedmd  has a problem he would like a "prescription for." So he's started this thread that he's named, Calls transferred to cell phn any1 exp. same problem

"Since yesterday my calls are being forwarded to my cell phone although I have disable the forwarding option and now today at times I'm getting calls on my Vonage phone line and at times on my cell phone," he writes. "Anybody experiencing the same problem?"

Well, wouldn't you know it: here comes ColdGin again in the "spirit" of the season. 

"Go on your web account and double check your network availability settings and call forwarding or simulring settings you may have in place," he writes. "Disable and re-enable your voicemail and see if that works, making sure you save each time."

Here's an Easy Voip Primer For You

From looking at the traffic, new registrations and posts here on the Vonage Forum, I can tell that we have many new Members- including a good number that are new to VoIP. I invite all our Members to come over to our How Vonage VoIP Works page at You'll find clearly explained, illustrated directions that should help new Vonage users get started. But even if you have been using Vonage for awhile, you'll appreciate the refresher!

As we close out today's Digest, I'd like to remind you once again about some more options you have to receive the Vonage Voip Forum Digest every day. If you go to this page:, you will see a list of RSS Newsreaders from which with one or two clicks, you'll be able to get your Digest delivered directly to your Newsreader each morning. The Newsreaders we've linked to on that page include such reliable and trusted services as Bloglines, Feedster, My Yahoo!, Newsgator and Feedburner. I am open to add others, just contact me with the info of the Newsreader.

That's what's hot about Vonage today. We'll be back on Friday morning with our next edition of the Vonage VoIP Forum Digest. It will be our last edition until next Thursday, when we will have our year-end wrap-up. Plus, being Friday, we'll have our popular In The Blogs feature!!

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