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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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Vonage VoIP Forum Digest - December 12, 2005


Vonage VoIP Forum Digest

December 12, 2005

By Daniel Connor

Welcome to today's edition of the Vonage Voip Forum Digest. In the news, We'll point you to an article that describes how Vonage rates the effectiveness of their ads on specific websites, and what happens on those occasions when those ads don't prove all that cost-effective. We'll look in on a  Vonage VoIP Forum thread in which Vonage users in an oil-rich Middle Eastern nation are trying to decide how to get the ADSL provider there to unblock Vonage. Another thread deals with a complex wiring issue a new Vonage Forum Member is experiencing, and some valuable tips from a veteran Vonage Forum Member about how to solve the issue so that the new Member has dial tones in every phone in his new home. Finally, this being Monday, we'll meet our new Vonage Forum Member of the Week. 



In The News

By any measure, Vonage spends more money advertising on the Internet than any other company. But according to two Vonage officials quoted in today's NorthJersey.com, Vonage spends this money strategically. 

NorthJersey.com's Martha McKay explains that when Vonage places an ad on CNN's Web site, the company can track a consumer who sees it there, clicks on it, and comes to Vonage's site for a look-see. Ultimately, she McKay mentions Vonage spokesman Mitchell Slepian, as saying, Vonage measures an ad's effectiveness by how many of those people sign up for Vonage.

But no one can bat a thousand, and sometimes Vonage comes to the conclusion their ads could have been more effective if they were placed elsewhere.

"You can try stuff," Vonage marketing director Caroline Finch tells McKay. "If we buy a placement that doesn't work for us, if it doesn't perform, we're out of it."

On The Vonage Voip Forum

Many North Americans who work in the energy industries are sent by their companies to energy and oil-rich nations. Qatar, which is in the Middle East, is one of those countries.

It's natural for the friends, family and colleagues of these execs and workers to want to call them, and vice-versa. For many, Vonage comes to mind as the best solution. But what happens if it appears that Vonage and other VoIP calls are being blocked in a country where you want to use Vonage to call to, and from?

Vonage Forum Member bmardini suspected this was the case. To learn more, he's started a thread that he's titled,  Loss of Voip in Qatar.

"Did any one lose their Voip service in Qatar? If you did, we need to get to gather and figure a way to resolve this problem," bmardini writes. He goes on to state his belief that the ADSL provider in Qatar is blocking the VOIP protocol to stop people from using this service, and monopolize the international call rates. "We no longer can contact our families in the states, can any one help?"

Vonage Forum Member MikeK posts that he's been experiencing the same problem.

As he so often is, Fellow Vonage Forum Member scerruti  is quick on the trigger with a reply post that has lots of info, mentioning similar occurrences in Saudi Arabia and Egypt.

Vonage Forum Member SteveV then posted that he had spoken to the Qatar ADSL provider's customer service department, and that they had to block Voip because a cable break reduced their available bandwidth. SteveV mentioned that the provider told him they hoped to have the situation resolved by the next day.

Then bmardini suggested that if this problem was not resolved fairly quickly, Americans in Qatar should ask the American embassy there to lean on the Qatar ADSL provider to restore Voip access.

"If all fails and many people contact the American Embassy, we hope our ambassador will contact the Qatari Government and hope they pressure (the provider) to stop blocking this port," he writes. "I personally know about 10 families that are using this service, and I can count on their support if we start an email and contact campaign to the American Embassy."

Several other Vonage Forum Members then followed with posts that described their frustration about their Qatar calls being blocked, and not getting a consistent answer from the Qatar ADSL operator about why this is being done.

Then we had Vonage Forum Member rayyad posting that he's working on a solution to get around the problem, and he would have more information in a few weeks.

I then posted that what we have seen here in the past regarding similar issues such as the TelMex Blocking Voip in Mexico problem is some of the more high profile VoIP Bloggers pick-up on the story via our RSS Feeds and write about it, which tends to lead to the international press picking up on it.

In fact, Ted Wallingford has already posted "Vonage customers stymied in Qatar" in his well respected blog, The VoIP Weblog.

On a Vonage Forum thread named ICRDSVPA1C, new Vonage Forum Member BigTruck described why he was having a heck of a time getting a dial tone in his new house.

"Been trying to figure this out for the last 3 weeks to no avail. We just moved into our new house and I have been trying to get Vonage working so we can use our TiVo box we just got, but I cannot get dialtone to any ports in the house," he writes, adding that right now there is a media panel in the garage that houses a punch down panel with the ID tag of ICRDSVPA1C. 

"When we ordered Verizon FIOS the installer punched down his own line into the middle block which I assume to be the input block. After researching the forums I disconnected the feed and tried punching down my own rj-11 cable to the input block, but have yet to get dial-tone," BigTruck adds, noting that he does get a dial-tone on the RJ-31X Jack.

He points out "there is only one port going into each room I had to pull off 2 pair from each of the 8 blocks in order to cap them with RJ-45 so I could at least get internet to each room. The only wires remaining on the 8 blocks are the blue and brown pairs (cuz CAT-5 only uses orange and green pairs)."

Then Vonage Forum Member scerruti described a solution, which BigTruck implemented according to his understanding of it.

BigTruck writes:

"What I took from the guidance on this topic is to punch down one end of a cat 5 matching the wires to the punchdown block color code (given above). So now I can connect an rj-11 and an rj-45 connect to the other end right?

"I bought some rj-11 4 pin connectors last night and had no idea which pins or in what order the blue pair should be connected to it.

"Also, because I have no experience with this type of punch down block, in order to get the internet working I pulled the wires off the output blocks and capped the orange and green pairs with an rj-45 for each block. Then I plugged each rj-45 into a switch which was uplinked to the router. The order which the cables were capped were as follows:

Green White
Green
Orange
empty
empty
Orange White
empty
empty

"This setup worked but it was ugly and required the use of a switch on top of already using the router. So following the theory that the input cable can carry both data and voice signals I removed the rj-45s and punched the wires back into the punch panel.

"My question now is how should the wiring be configured that is going into the Ethernet port on the router? I tried the above wire/pin configuration but it did not work," BigTruck writes.

"Any idea how to cap the input cable with rj-45 so that it can share the internet connection as well as the Vonage connection? Ultimately what should the capped end of the input cable going to the punch down block look like?," BigTruck asks. "Been 3 weeks since I ordered Vonage and still have yet to get it successfully set up."

Scerruti then posts a very detailed answer:

"First, the way you had your data connections set up originally was correct. Although you might succeed in distributing Ethernet to all your jacks through the ICRDSVPA1C you could only distribute 1 port and therefore could only use one jack at a time," he writes. "I am fairly certain this is not what you intended."

Then, scerruti clearly spells out what he thinks the best course for BigTruck to follow should be.

"For your phone, connect white/blue to green and blue/white to red. That is line 1," scerruti explains.

"Typically you would use orange for line 2, but you are correctly using orange for Ethernet so use brown. white/brows to black and brown/white to yellow. You will also need to change the wiring at the jacks to handle line 2 on brown," he adds. "This shouldn't be a problem since you are also changing them to handle Ethernet."

Then, scerruti patiently summarizes his recommendations.

"So, in summary remove green and orange pairs from the output blocks and connect them back to your switch. Wire a piece of cat 5 to the input block (blue and brown) and wire up RJ-11 jacks as described above," scerruti writes, adding that BigTruck might want to wire up a temporary RJ-11 jack to an output block for testing.

Well, today is Monday, and time for our newest Vonage Forum Member of the Week. Throughout the week, I noticed several informative posts from scerruti. Not only is he knowledgeable, but as you can see in the thread I just summarized, scerruti is very patient walking Vonage Forum Members through complicated technical issues. So it is kind of a slam dunk for me to decide that scerruti is our newest Vonage Forum Member of the Week.

I would also like to point out that scerruti- whose real name is Stephen Cerruti- has built two great free software tools for use with Vonage. Firefox & Thunderbird Click2Call Extension is an extension to the Mozilla Firefox Web Browser and Thunderbird Email Client that allows you to dial numbers directly from web pages, email messages or the Thunderbird address book. It does not require the Vonage Click2Call software to be installed but does use the Vonage Click2Call service provided at https://secure.click2callu.com/

Stephen's Activity Download lets you download your Vonage Activity as an Excel workbook. Select your date range and select incoming calls, outgoing calls or both. The Excel workbook will contain a separate sheet for incoming or outgoing calls. All times and durations are in Excel format so you can easily incorporate the sheets into your own accounting systems.

Stephen, who has made nearly 800 Vonage Forum posts,  is from Mechanicsville, Va. (I guess anyone from a town that has the word "mechanic" in it would be technically inclined) Seriously, here's his profile. If you want to read some of scerruti's recent posts, click here.

So What Does All That Voip Alphabet Soup Mean?

Do all those abbreviations you read about in Vonage Forum threads and elsewhere confuse you? Well, we have a handy guide to all VoIP-related abbreviations you are likely to encounter, and what they stand for. So if you see another jumble of letters that doesn't make any sense, why not hop over to our Voip Acronyms page? You can find it at http://www.vonage-forum.com/voip-acronyms.html.

As we close out today's Digest, I'd like to remind you once again about some more options you have to receive the Vonage Voip Forum Digest every day. If you go to this page: http://www.vonage-forum.com/syndication.html, you will see a list of RSS Newsreaders from which with one or two clicks, you'll be able to get your Digest delivered directly to your Newsreader each morning. The Newsreaders we've linked to on that page include such reliable and trusted services as Bloglines, Feedster, My Yahoo!, Newsgator and Feedburner. I am open to add others, just contact me with the info of the Newsreader.

That's what's hot about Vonage today. We'll be back on Tuesday morning with our next edition of the Vonage VoIP Forum Digest !!




 
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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