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What is the main
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Trafford Posted:
Seems like a
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diazou Posted:
Hello, It's
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? Thanks!

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Hi all We have
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system for our
office. Lately,
our call quality

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many more
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tplink Posted:
Im trying to add
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Vonage VoIP Forum Digest - November 30, 2005

Vonage VoIP Forum Digest

November 30, 2005

By Daniel Connor

Welcome to today's edition of the Vonage Voip Forum Digest. In the news, we'll bring you up to date on where things stand with Vonage and E911. We'll point you to a Vonage VoIP Forum thread from a Forum Member who was wondering about a rebate on his Linksys Vonage router he's just purchased at a store (as opposed to online), and then we'll look at a thread in which a Vonage customer seems to be having difficulty when his Vonage line places automated calls to his home security service. 

In The News

Vonage Says Its Competitors Are Blocking Full E911

Back in July, the Federal Communications Commission gave Vonage and other VoIP companies 120 days to comply with its order requiring enhanced 911, or E911, in all their service areas. Areas where E911 is not yet fully enabled would be off-limits to new signups.

The deadline to show the government where E911 is available was Monday. In its compliance report to the FCC on Tuesday, Vonage said only 26 percent of its customer base had full E911 services. But Vonage doesn't feel the issue is their fault. In its filing, Vonage said it was capable of transmitting a call back number and location for 100 percent of its subscribers, but that it still was waiting for cooperation from competitors that control the 911 network.

House and Senate lawmakers have urged FCC Chairman Kevin Martin to give companies more time and more tools to speed deployment, but no extension has been granted as of yet.

But Vonage Will Seek an E911 Waiver

Vonage spokesman Brooke Schulz said Tuesday the company would "absolutely not" stop offering Voip to new customers, noting the company has requested a waiver from the FCC rules. "We will continue to market our service." Vonage told the FCC in its waiver filing that it believes 61 percent of Vonage's subscriber lines will be E911-capable by the end of the year. Vonage added that sometime in the first half of next year, more than 97 percent of its subscribers will have full E911. The FCC had no comment on Vonage's waiver request or its decision to continue offering Voip to new customers.

On The Vonage Voip Forum

I know that many of you were out shopping over the Thanksgiving weekend, and I'll bet that some of you bought Vonage equipment. New Vonage Forum Member raghu2222 did just that. But he has a question, which is why he started a Vonage Forum thread that he's called, Retail purchase- so do i get any rebates/ waivers?

"I bought the Linksys RTP54G through a retail store with some decent mail in rebates," raghu writes. "I understand because i bought it from the store it won't be Vonage locked and is mine.

"Is that true? Do I get any kind of rebate/ activation fee waiver/ referral opportunity?," raghu asks.

I answered this post by writing that "you receive the offer that you purchased. Most retail purchases come with rebates, so you need to look at your receipt. 

"The sign up offer that you see on this site applies to online purchases only," I added.

Vonage Forum Member willy2005 has the "willies" about what sounds like an incompatibility between his Vonage line and his security system. So he's started a Vonage Forum thread and named it, Security system dropping out phone line.

Willy2005 writes that he's been experiencing daily dropped calls & loss of dial tone for several minutes, and figured out that it was happening at the same time everyday. 

"I have all of the house phone lines wired to Vonage as well as the home security system & of course the security system would show a comm. fault whenever the dial tone was lost," he writes. "What I noticed tonight is the phone line on the adapter blinking, as if a call was in progress, but no one was on the line. 

Willy2005 I picked up the phone, but got no dial tone. 

"Minutes later the security system displayed the comm. fault & once again, no dial tone for several minutes. I had already contacted Vonage tech support (prior to figuring out what was going on) & they tweaked a few things," writes willy, who adds that  he also monitored his ISP upload/download speeds, which have remained constant. 

"As far as I can figure, willy writes, "the home security system is making a daily call to the monitoring station & fails."

After he read Willy2005's post, Vonage Forum Member Steve48 posted his thoughts. 

"It's normal for the alarm system to seize the line when it's communicating, and that explains the loss of dial tone from the viewpoint of a phone user," Steve writes. "It doesn't explain why the system is failing from the viewpoint of the alarm system. 

"Is it possible that the alarm system has been having communication issues for a long time?," Steve asks Willy. "It could be (?) that the system was making its periodic checks during the night, and they were (and are) failing for some reason other than loss of dial tone. Then some system reset may have changed the time to make the calls occur during the day."

Sounds like willy2005 may wind up calling his alarm company...

So How Do We Come Up With Those Titles For You Members?

I am sure that many of you have noticed that next to each posts, we have a description of each Member- "Vonage Forum Associate," Vonage Forum Evangelist," etc. Most of these titles are assigned based on the number of Posts Members have made.

There's no secret formula. In case you are wondering, here it is:

New Forum Member 1 Post; Vonage Forum Member at least 10 Posts; Vonage Forum Associate, at least 25 Posts; Vonage Forum Junior, at least 40 Posts; Vonage Forum Senior, at least 75 Posts; Vonage Forum Master, at least 150 Posts; Vonage Forum Evangelist, at least 300 Posts, and Vonage Forum MVM, a minimum of 1000 Posts.

As we close out today's Digest, I'd like to remind you once again about some more options you have to receive the Vonage Voip Forum Digest every day. If you go to this page:, you will see a list of RSS Newsreaders from which with one or two clicks, you'll be able to get your Digest delivered directly to your Newsreader each morning. The Newsreaders we've linked to on that page include such reliable and trusted services as Bloglines, Feedster, My Yahoo!, Newsgator and Feedburner. I am open to add others, just contact me with the info of the Newsreader.

That's what's hot about Vonage today. We'll be back on Thursday morning with our next edition of the Vonage VoIP Forum Digest,!!

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

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