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Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

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Vonage Pros and Cons for 2006
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Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
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Salt Lake City: impressions after several months
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Vonage Reviews

Vonage VoIP Forum Digest - November 16, 2005


Vonage VoIP Forum Digest

November 16, 2005

By Daniel Connor

Welcome to today's edition of the Vonage Voip Forum Digest. We'll catch up with the latest on the Voip E911 developments, find out about a key customer service award won by Vonage for its website, and see how much Vonage spent on Internet advertising in October. We'll explore Vonage Forum threads in which a user cannot hear the other caller, and one in which Line 1 and Line 2 to the whole house had not been working correctly, but the original thread poster solved the issue.



Vonage In The Headlines

Voip Group FCC E911 Suit Denied, But They Will Appeal

An Appeals Court in the U.S. has refused to grant an appeal by several Internet phone companies (not including Vonage) to block the U.S. FCC's requirements that these companies provide customers full E911 service access by November 28. Such capability would ensure customers who dial 911 would be connected to a dispatcher that is able to retrieve the caller's location and phone number.

Even though the FCC has abandoned its demand that Voip providers cut off service by November 28 to those customers in regions they cannot yet serve with E911, it is still insisting that carriers could no longer add customers or advertise in areas where this service was not yet available.

One of the smaller companies in the suit said an appeal would be filed on the grounds the FCC ruling is arbitrary and "capricious." The CEO of one of those companies says that since cell phone companies were given a lot longer by the FCC to be able to get E911 access in place, the current FCC mandates about E911 over Voip are unfair.

Vonage Site Wins Key Customer Service Award

Keynote Systems, The Internet Performance Authority has today announced that Vonage is the winner of its "Best Service Levels" award in the VoIP category. The nod was given as part of the 2005 Keynote Performance Awards, an awards program designed to recognize and honor Web sites across a broad range of leading vertical industries that perform best overall on Keynote’s Web transaction performance indices and competitive intelligence studies that evaluate Web site service levels and customer experience.

The service level studies are based on a comparison of key performance factors, which describe the technical quality and health of a site.

To gather data on the operational excellence or service levels of sites in a study, Keynote uses its Transaction Perspective® measurement computers ("agents") to mimic the actions of a consumer using the Internet Explorer browser to perform a common transaction on the sites. The agents perform this transaction on each site once an hour between 8AM to 12AM EST for a one-month period. The agents track more than 35 performance metrics and collect over 6500 data points on each site. Keynote analysts use these data points to rank the sites in the study on each of seven key performance factors, which are critical aspects of an operationally excellent site. These factors include:

* High Speed Responsiveness
* Dial-up Responsiveness
* Response Time Consistency
* Geographic Uniformity
* Load Handling
* Availability
* Outages

For each of these key performance factors, Keynote identifies which sites excel, which do not, and exactly what changes the sites can make to gain a competitive edge. Keynote then uses the rankings and scores for each of these key performance factors to rank the sites in terms of their *overall* reliability and responsiveness, thereby providing a high-level competitive benchmark of operational excellence.

Surprise (Not!): Vonage Is Internet's Leading Advertiser Again

Well, it seems as though there's another Internet ad measuring survey out every other day. But today is one of the big days, because that's the day that research firm Nielsen/NetRatings has released its Top 10 Internet Advertisers for the month of October.

Vonage tops the list with $30, 444,700 in estimated Internet ad spending for the month. It was way ahead of second place finisher DeVry Inc., a career-oriented university with lots of online courses and campuses you are likely to find in an office park near you. The only other pure tech companies in the list were Dell, in fourth, and Verizon, which placed tenth.

The same survey tallied "Impressions," which Nielsen/NetRatings defines as the number of times an ad is rendered for viewing- but not house ads on the same Web site as the company whose ad it is. In other words, if you see a Vonage banner ad on a Web page you pull up - except on Vonage.com, that's one "impression." 

Vonage finished first, with 12,507,387,000 Impressions- more than twice that of runner-up DeVry. 

On The Vonage Voip Forum

When it comes to his Vonage service, new Vonage Forum Member bwilley has had the "willies" lately. That's why he's started a new Vonage VoIP Forum thread that he has named, can not hear other caller.

"Starting today, I've had a problem on most calls where for about 5 seconds, I can not hear the other caller," bwilley writes. "Then it comes back just fine. Anyone else experiencing this,?" he asks.

VonageForum Member of the Week Steve48's first suggestion is "try recycling power on the adapter. "If that doesn't help," Steve48 writes, "get back to us with the details mentioned in the sticky at the top of the forum- equipment, upload and download speeds, test at testyourvoip.com, and so forth.

Now when Steve48 mentions "the sticky," he is referring to the thread, What to post when having technical trouble with Vonage..... In this thread, Vonage Forum Member Trowski outlines what you should post if you are having these difficulties. Trowski advises you to post the following info:

1. Your location
2. Your ISP name and type (cable, DSL, wireless etc)
3. Upload and download speeds
4. Modem make and model
5. Type of Vonage adapter used i.e. RT31P2 or PAP2
6. Setup of Network i.e. Modem---->Vonage Adapter-->PC
7. Issue you are experiencing i.e. dropped calls, choppy audio etc
8. DETAILED results from www.testyourvoip.com with a test call to Boston.

"This will help you get the answers/resolution faster if you can post that first....,"

Back to the can not hear other caller thread, Vonage Forum Member ChrisFix posts a fix. "The one time I had one-way speech, a quick power cycle of my PAP2 adapter fixed the problem immediately (and it has never been a problem since)," he advises. "So as Steve48 recommends, unplug that puppy for a minute."

On a Vonage Forum thread called Line 1 AND Line 2 to whole house wiring not working, new Vonage Forum Member Speedracer described his problem.

"The 2nd line is working on the TA. I can plug a phone into Line 2 on the back of the TA and it works, and Line 1 works in the rest of the house," he writes. "But I want to have Line 1 and Line 2 (one is for me, the other for my girlfriend) to all jacks in the house. I figured this wouldn't be a problem with Cat 5. I also bought a 2-line phone."

Speedracer explains that if he connects the 2-line phone directly into the back of the TA, both lines work on the phone. "The phone comes with two phone wires.. one with 4 conductors, one with 2 (the middle pair which I think is line 1). I plug the 2-wire cord into Line 1 on the TA and the line 1 jack on the back of the phone, then I plug the 4-wire cord into Line 2 on the TA and line 2 on the phone," he writes. "Works like it should."

But then, things get a little complicated.

"Now then I plugged the two wires from the back of the TA into a coupler and then into the wall jack I've been using for the last 2 years then I plugged the new 2-line phone into a jack using a 4-wire cord... and something is wrong, phone doesn't want to work properly," he writes. "Then I tried clipping the outside conductors on one side of the coupler to make one side 4-wire and the other side 2-wire. I plugged the respective wires from the back of the TA into the coupler, then I plugged the coupler into the jack and still no joy. I also tried this with one side of the coupler clipped to 'Line 1' pair and the other side 'Line 2' pair (i.e. inside pair and outside pair) and still no joy.

But as happens sometimes on the Forum the original poster to a thread gets his problem solved before other Forum Members post their suggestions. This sometimes happens by calls to tech support, visits from helpful friends, or even just by tinkering around.

"The clue that I needed was that the 'Line 2'output jack on the back of the TA uses the two interior conductors, not the outside conductors like a two line phone assumes. So what you need to do is make a custom cable," Speedracer writes. " I took a standard 4-wire phone cable and put a standard modular jack on one end. On the other end I stripped back several inches of insulation.. then I took the red and green pairs (traditionally Line 1) and crimped them into a modular jack on the two inside positions (just like it would normally be). 

"Then I took the yellow and black and crimped them to a second modular jack, and put them on the inside two conductors," Speedracer adds. So now I have  cable with the bottom a normal 4-wire plug, and the top two are Red-Green on the inside pins, and yellow-black on the other inside pins. Put the Red-Green end into Line 1 on the TA and the Yellow-black end into Line 2 on the TA, and the 4-wire end into the jack in the wall that goes back to my phone punch down panel." 

With this accomplished, Speedracer lets us all know that all the jacks his my house have Line 1 on the inside pins and Line 2 on the outside pins just like it should be. He lets us know his next step will be to go to the store and get a modular "2 into 1" coupler, them make a short "crossover" cable switching the Y-B onto the center pins. 

So How Do We Come Up With Those Titles For You Members?

I am sure that many of you have noticed that next to each posts, we have a description of each Member- "Vonage Forum Associate," Vonage Forum Evangelist," etc. Most of these titles are assigned based on the number of Posts Members have made.

There's no secret formula. In case you are wondering, here it is:

New Forum Member 1 Post; Vonage Forum Member at least 10 Posts; Vonage Forum Associate, at least 25 Posts; Vonage Forum Junior, at least 40 Posts; Vonage Forum Senior, at least 75 Posts; Vonage Forum Master, at least 150 Posts; Vonage Forum Evangelist, at least 300 Posts, and Vonage Forum MVM, a minimum of 1000 Posts.

As we close out today's Digest, I'd like to remind you once again about some more options you have to receive the Vonage Voip Forum Digest every day. If you go to this page: http://www.vonage-forum.com/syndication.html, you will see a list of RSS Newsreaders from which with one or two clicks, you'll be able to get your Digest delivered directly to your Newsreader each morning. The Newsreaders we've linked to on that page include such reliable and trusted services as Bloglines, Feedster, My Yahoo!, Newsgator and Feedburner. I am open to add others, just contact me with the info of the Newsreader.

That's what's hot about Vonage today. We'll be back on Thursday morning with our next edition of the Vonage VoIP Forum Digest, !!




 
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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