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Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
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Vonage VoIP Forum Digest - November 14, 2005


Vonage VoIP Forum Digest

November 14, 2005

By Daniel Connor

Welcome to today's edition of the Vonage Voip Forum Digest. Lots of news today, so let's get started. 

In today's Digest, we'll read which phone companies Vonage says are helping them get E911 service established, and which aren't quite that helpful so far. We'll read about a major national retailer that has added some Vonage equipment, and hear about a Canadian businessperson who after switching to Vonage, has slashed his long-distance call costs by more than 80 percent. We'll read Vonage Forum threads about Caller I.D. issues, and about a feature some Vonage Forum Members wished they had that could tell them when they have missed those calls in which the caller didn't leave a message. Finally, since today is Monday, it will be time to introduce our newest Vonage Forum Member of the Week.



Vonage In The Headlines

Vonage Says Some Phone Companies More Helpful About E911 Than Others

According to an article in today's USAToday, Vonage's 911 coordinator Steve Seitz implies that two of the leading regional phone companies in the U.S. have helped Vonage establish connections to their networks in time help Vonage set up E911 services by the U.S. Federal Communications Commission's November 28 deadline to do so. If E911 service is not possible in specific calling areas by that date, Vonage and competitors will have to stop signing up new customers in those affected regions till those services are made available. 

:Without the local phone giants' help, they can't connect to E-911 systems built to recognize only local emergency calls," writes USAToday's Paul Davidson. Davidson then adds that Seitz has mentioned that Verizon and Qwest have helped Vonage quickly connect to the point that "E911 should be in all or much of their regions by Nov. 28. 

But then Davidson mentions that "SBC and BellSouth say Vonage must first get permission from thousands of 911 centers. Just small parts of their regions will have E911 by Nov. 28. Both phone companies say they want to ensure that the 911 centers will be aware of the new calls they'll be receiving." Davidson adds that a spokesperson for one of those companies said the reason for this is because the way the national E911 system is set up. 

Office Max Adds Linksys/Vonage Products

Large U.S.-based consumer electronics and office supply retailer Office Max says they have added two Vonage-compatible Linksys products to their nationwide inventory in their stores. These products include the Linksys PAP2 -- Phone Adapter with 2-Ports for Voice-over-IP, and the Linksys WRTP54G -- Wireless-G Vonage Router. Office Max has a total of nearly 1,000 stores in the U.S., Canada and several other countries.

Canadian Vonage Customer Says Vonage Service Has Slashed His Long-Distance Costs

The Vancouver, B.C. Sun's Peter Wilson writes today that before Vonage business customer Scott McInnes, president of Vancouver-based PayKiosks Internet Terminals Inc., added Vonage service the company's long distance charges, largely for its sales force, were in the $2,000 to $3,000 a month range. But Wilson writes that McInnes says  he pays between $300 and $400. 

"The cost of calling people internationally was just huge," McInnes said. "With Vonage, there's a small cost for calling overseas, but it's definitely not out of hand at all. And the quality is perfect."

Sometimes, though, things go a bit less than perfect. And we hear about it on the Vonage Voip Forum. 

So speaking of..

On The Vonage Voip Forum

Today, new Vonage Voip Forum Member Vinz has started a new thread that he's titled Caller ID issues When Connected to Home Wiring

"I have issues with my caller I.D., Vinz writes. "When i connect my Phone directly with the Phone port in my RTP300 it works..... but if i connect it to my Home wiring It doesn't it says incoming call."  He adds that he's tried different phones and different wall jacks but with the same results

Fellow Vonage Forum Member bg4 - a Long Island, N.Y. resident who switched phone service from his large regional phone company to Vonage just this August -then points to a couple of Vonage threads that have covered this issue. The threads he links to are the low-down on the recent caller ID problem and What's the latest on firmware 1.00.55 for the 300.

Then bg4 summarizes the gist of these threads. He writes that these caller ID Problems described in those threads "had to with either/or Firmware Upgrade, Ringer Equivalency Number, or Voltage. Some have fixed it by unplugging phones/devices from home wiring, calling Vonage to change voltage setting, or just by plugging phone directly into the RTP300 as you found out. 

"Hopefully it will be fixed in (the) next firmware upgrade," bg4 adds.

By the way, when I noticed that bg4 made a link to other Vonage Forum threads from within his post, that reminded me to tell you how easy that is to do. When you make a new post and write the text in the main window, you can insert a link to another thread where the topic you are posting about is being discussed. In the main message body box,, write some text that you would like to make a link to that thread from. An example would be: "this earlier thread discusses the issue." Then, just get the Web URL of that thread and click Copy. Then, highlight the text in your post that you want to link from. 

Next, go to the symbols that are on top of the message body box and click the :E." This will generate an Explorer User Prompt pop-up box at the upper level of your screen. Back up to delete the "http" that's already there in the "Please enter page URL box." (If you don't, the "http" might appear twice, gumming up the link and causing it not to work). Then paste in the URL of  the thread you want to link to. Click OK, and your link will be in the message body box.

Hey, did you know we have a section of our Vonage Forum called VoIP Feature Wish List? Here, members make suggestions for features they would like Vonage to offer. And yes, I happen to know they do read it.

Last week, new Vonage Forum Member baudet had an interesting idea for a feature. In fact, he named the thread after his idea, which is View Missed Calls in the Vonage.com Dashboard.

"Why don't we have the ability to view 'Missed Calls' when logged into an account on Vonage.com?," he asks. "This would be an Extremely Useful tool." 

"I think this would be a great feature," agrees new Vonage Forum Member KyleN. "I keep getting tons of marketing calls from the same number--it would be great if I could see a history of how often they are spamming me."

Liking what he's reading, baudet returns to reinforce his point. 

"Yes, it would be great to be able to check 'Missed Calls' when away from home. And yes, the Caller ID will show who called...but many phones only store the last call information for each phone number," he writes. "So if you missed a call from the same phone number 5 times, you only see the last one on the Caller ID. 

"Therefore," baudet adds, "it would be nice to have Missed Calls in a call log format on the web account.

 Today being Monday, it is time once again for our Vonage Forum Member of the Week. Last week, I noticed that Steve 48- who usually is among the first to provide helpful answers to questions asked in threads- started off a thread with a question of his own. I kind of liked that. Not only for that question, but for the nearly 400 helpful answers that Steve48 has supplied in the less than three months he has been a Forum Member, are good reasons to name Steve48 our Vonage Forum Member of the Week. If you want to read some of Steve48's posts, click here.

So How Do We Come Up With Those Titles For You Members?

I am sure that many of you have noticed that next to each posts, we have a description of each Member- "Vonage Forum Associate," Vonage Forum Evangelist," etc. Most of these titles are assigned based on the number of Posts Members have made.

There's no secret formula. In case you are wondering, here it is:

New Forum Member 1 Post; Vonage Forum Member at least 10 Posts; Vonage Forum Associate, at least 25 Posts; Vonage Forum Junior, at least 40 Posts; Vonage Forum Senior, at least 75 Posts; Vonage Forum Master, at least 150 Posts; Vonage Forum Evangelist, at least 300 Posts, and Vonage Forum MVM, a minimum of 1000 Posts.

As we close out today's Digest, I'd like to remind you once again about some more options you have to receive the Vonage Voip Forum Digest every day. If you go to this page: http://www.vonage-forum.com/syndication.html, you will see a list of RSS Newsreaders from which with one or two clicks, you'll be able to get your Digest delivered directly to your Newsreader each morning. The Newsreaders we've linked to on that page include such reliable and trusted services as Bloglines, Feedster, My Yahoo!, Newsgator and Feedburner. I am open to add others, just contact me with the info of the Newsreader.

That's what's hot about Vonage today. We'll be back on Tuesday morning with our next edition of the Vonage VoIP Forum Digest, !!




 
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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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