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Vonage In The News
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Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
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Vonage VoIP Forum Digest - October 10, 2005

Vonage VoIP Forum Digest

October 10, 2005

By Daniel Connor

Welcome to today's edition of the Vonage Voip Forum Digest. Before we begin, I have some exciting news. On Saturday, the Vonage Voip Forum got our 13 millionth page view since we started out here in March, 2003. Each time you click on a page within the Forum, that's one page view. It took us only about 22 days to make the leap from 12 to 13 million page views. Doing the math, that tells us we are getting about 45,000 clicks a day! 

In today's edition, we'll look at a non-techie news reporter's account of how easy it was for her to set up Vonage service at home, and an article in which a techie news reporter describes how and why Vonage is cheaper than standard phone services. We'll also look at an article honoring Vonage chief marketing officer Dean Harris as a Marketer of the Year. We'll review Vonage Voip Forum threads that link to some funny new Vonage tv ads, and also tell a reader how to solve the problem with non-functioning "*70" call-waiting block service,,,,,, as well as introduce you to our newest Vonage Voip Forum Member of the Week.

Vonage In The Headlines

Non-Tech Writer Switches To Vonage and Loves It

Sue Vorenberg of the Albuquerque Tribune didn't know all that much about Vonage, or about VoIP, before she decided to get Vonage service. But now, according to a recent article she's written for her paper, she sure sounds happy she did.

She writes that in the past month, she has switched her telephone service from a $60 plan charged her by her local phone company "to $25-a-month Vonage. The funny thing is that I get more features now for $25 a month than I did when I was stuck with the big monopoly, and I still have the same phone number. 

"The switch is a lot easier than you might think," she writes. "The thought of setting up a phone through the Internet used to make me nervous, until I looked into it. Turns out, they'll send you a router - a thing you can plug into your modem - and it has a normal phone jack in it that you can hook your regular old wall phone into. And the computer doesn't have to be on for the thing to work." 

It sounds like Vorenberg is most pleased with the services. She writes that for that $60 a month she still had to pay long-distance charges, didn't have voice mail - that costs extra - and still had to pay an additional $5 a month to get low calling rates for England. 

"For $25 a month with Vonage I get unlimited long-distance calls to the United States, Canada and Puerto Rico, I get voice mail and call-waiting voice mail for free, and I can call England for 3 cents a minute with no monthly fee," she writes. I can also go online and check my voice mail from any Web browser, and if somebody leaves me a message, Vonage also e-mails it to me in a sound file." 

Vorenberg also sounds pleased with the fact that she can go online any time and scroll through a list of every number that's called her as well as every number she's ever dialed. Plus, she adds, the switch to Vonage took a lot faster than she had expected. 

"When you sign up, (Vonage) mails you the router and you fill out an online form that lets them switch your service - and your current phone number - to their Internet-based service," she writes. "They (Vonage) say it takes about 20 days. Mine took about 10."

Article Describes Why Vonage Saves You Money Over Traditional Phone Services

As desktop support manager for the Dallas Morning News, Jim Rossman lives and breathes tech support. As a syndicated columnist for both the Dallas newspaper as well as other television station and newspaper Web sites, he writes about tech. it, and fields real-world questions from readers.

One reader writes in: "I've heard several of my co-workers talk about switching to Vonage phone service to save money. I've got a broadband connection (DSL), and I wonder if I can save by using Vonage as well. What do you think?"

Rossman then gives an answer that shows that he (unlike some other journalists) understands Voip and Vonage.

First, he explains how Voip (Voice over Internet Protocol) actually works:

"The data on the Internet are broken up into small packets that can take different routes to the same destination," he writes. "Once the packets reach your computer, they are put back together in the correct order and the information is displayed. This same technology is used to transmit voice calls over the Internet. The call is broken up into packets and sent over the Internet as regular data traffic and reassembled in real time at the other end." 

Then, Rossman goes into the value proposition. 

"Because these calls are unregulated, they are cheap," he adds. "So Vonage and other Voip companies can replace your local and long-distance phone service at a lower price. Hundreds of thousands of people have switched to Voip service to save money." 

But he points out that "VoIP will be a much better deal if you use a cable modem for your broadband connection because you can get rid of your phone service. DSL, on the other hand, is usually bundled with local phone service."

Vonage Exec Gets "Marketer of the Year" Award

Brandweek is a magazine about marketing and advertising. In a ceremony in Phoenix on Thursday, Brandweek named its "Marketers of the Year." One of the honorees was Dean Harris, chief marketing officer of Vonage. In an announcement Brandweek distributed with the awards, they said they honored Harris because he "sold one million Americans on Internet phone service, and made Vonage a household brand-name."

The Brandweek article is out today. The reporter quoted Vonage Forum Member trowski about how he became aware of Vonage, and what convinced him to sign up. But as neat as it was for trowski to be quoted, and as nice as it was for trowski to give his time to communicate with her, the reporter somehow forgot to mention that she found him through the Vonage Forum. 

True, this reporter had some interesting things to say about Harris, but she also seemed to devote just about all of her analysis to quotes from analysts -many of whom know about Vonage but don't use it or have any regular dealings with the company. Although I am glad that she quoted trowski, I'd bet that if she mentioned the Vonage Forum, or used quotes from others such as bloggers or even yours truly that know Vonage very, very well, she would have come out with a stronger piece.

So let's go to the Vonage Forum.. the same Forum the reporter chose not to mention even though we have been getting 45,000 page views a day.

On The Vonage Voip Forum

Hey, it's Monday. Ready for some laughs? (I don't usually associate Monday with laughs but we can make an exception here).

I know that many of you agree with me that those Vonage tv ads are a riot. And maybe some of you agree the British have a talent for comedy. I mean, Monty Python and all that. 

Well, would you like to see some new Vonage ads? How about some British ones? I've put links to four new Vonage UK ads in a new Vonage Voip Forum thread I've started called Vonage UK TV Commercials. Here's the link. Maybe not all of you are interested, but I do know that many of you are. Or, as Vonage Forum Member ChrisFix writes today, "Woo-hoo...Testify!!

Do you know that on a standard phone line, you usually can disable call waiting by dialing *70? Well, Vonage Forum Member Mr_Sorento has had some problems doing this. So he's started a thread and named it, *70 (Call Waiting Disable) doesn't work with my RTP300.

"Whenever I dial *70 (to disable call waiting for the current call), I get a fast busy," he writes. If I dial *67, I get a second dialtone. I found out later that *67 is a temporary caller ID block for the current call." 

He asks if anyone else has had any problems with disabling call waiting? "Oh, also, I'm in the middle of getting my home phone number transferred over from Verizon to my Vonage line (if that makes a difference)," he adds.

Vonage Forum Member VonageTPA then offers yet another one of his very helpful tips. He tells Mr_Sorento that he'll have to call up Vonage tech support to resolve the issue.

"The sequence is incorrect in the router's settings and unfortunately it's one of those settings that only Vonage has access to," VonageTPA writes. He suggests that Mr_Sorento "try to get a hold of an American tech (level 2). Best bet would be to navigate the phone tree using the 'Trouble placing phone calls' option. It'll usually send you to a Tier 2 rep (at Vonage).

Once again, it is time for us to honor our Vonage Voip Forum Member of the Week. You know, from time to time, I notice that new members jump right in and make posts that offer solutions. When new members with technical knowledge about issues we cover here do that, it really helps all of us here. New Member CA1900 has only been with us less than a month, but he's already made 12 very helpful posts. Because CA1900 is an airline pilot, I am guessing he already has a good amount of technical skill and knowledge. For jumping in and sharing all of that, CA1900 we give CA1900 this week's Member of the Week award. If you want to read CA1900's newest posts, click here.

As we close out today's Digest, I'd like to remind you once again about some more options you have to receive the Vonage Voip Forum Digest every day. If you go to this page:, you will see a list of RSS Newsreaders from which with one or two clicks, you'll be able to get your Digest delivered directly to your Newsreader each morning. The Newsreaders we've linked to on that page include such reliable and trusted services as Bloglines, Feedster, My Yahoo!, Newsgator and Feedburner. I am open to add others, just contact me with the info of the Newsreader.

That's what's hot about Vonage today. We'll be back on Tuesday morning with our next edition of the Vonage VoIP Forum Digest, including our very popular Vonage Voip Forum Member of the Week feature!!

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