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Czy wiesz, co to
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Rollupy reklamowe na czas u nas
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Hello, It's
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IP PBX for small business
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jeddaisg Posted:
Hi all We have
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system for our
office. Lately,
our call quality

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beast321 Posted:
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tplink Posted:
Im trying to add
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DWSupport Posted:
After recent
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4th and 5th of
Nov. E-mails with

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peterlee Posted:
Had a call from a
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Scarborough, Onta

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Vonage VoIP Forum Digest - September 29, 2005

Vonage VoIP Forum Digest

September 29, 2005

By Daniel Connor

Welcome to today's edition of the Vonage Voip Forum Digest. 

Today we will read about a new charitable effort involving Vonage and a Canadian telecom reseller that specializes in working with charities and non-profits. In case you missed it, I am rerunning yesterday's news in which the U.S. Federal Communications Commission said it was extending its deadline for Vonage and other Voip service subscribers to acknowledge they understand the current limitations of E-911 access over VoIP.   We'll look at Vonage Voip Forum threads from Forum Members with questions about firmware, and about choppy service. Finally, we'll take a look at our Customer Reviews section, and what one reader in Harrisburg, Pa. had to say about his Vonage service (and about lawyers).

Vonage In The Headlines

Telecom Provider To Work With Vonage as Reseller to Non-Profits

Graceline Canada is a company that provides discounted telecom services to charitable and on-profit partners - and shares a portion of the revenues from those services with the charities it helps. 

Graceline has just announced it will increase support to charitable and non- profit partners through Vonage. Here's the dal. Graceline will make a donation to the designated charitable or non-profit organization each time a supporter or member of a non-profit organization subscribes to Vonage through the Graceline website. Graceline will continue to share a portion of revenues made from the Vonage service on a monthly basis with these organizations, as long as the individual continues to subscribe to Vonage Internet phone service.

FCC Pushes Back E911 Acknowledgement Deadline to October 31

Last month, the U.S. Federal Communications Commission was all set to force VoIP service providers such as Vonage to interrupt access for subscribers who did not get back to their provider with an acknowledgement they understand the access limitations to E911 services over VoIP. 

Well, that deadline was supposed to be Monday, but late Tuesday, the FCC said it was pushing the deadline back now has been pushed back until October 31. 

"Vonage has been working diligently since July to gain affirmative acknowledgement of the differences between Voip 911 services and traditional Enhanced 911," Vonage said in a statement yesterday. "The company will continue to pursue acknowledgement from the remaining 10,000 customers and Vonage will inform the commission when it has gained affirmative acknowledgement from 100% of its customers." Vonage said this morning it has received acknowledgements from around 99 percent of its subscribers.

 "We commend the FCC's decisive action to extend the enforcement deadline and on behalf of our nearly one million customers, thank them for their consideration of this critical public safety issue," said Vonage CEO Jeffrey Citron.   "We are also working as hard as we can to turn E-911 up as quickly as possible to meet the FCC's 120-day requirement," added Citron. 

Vonage added that it "has and will continue to devote significant resources to inform customers of the limitations of Voip 911 and  expects to make E-911 available to the majority of its customers before the end of the year."

Halloween might be far off, but if you are a Vonage subscriber and have not taken care of this yet, I'd get this done and over with.  Like I have been saying this week, I know Vonage has been trying to contact you - by phone, by email, by every means but smoke signals. If I were you .. well, you know what to do. 

On The Vonage Voip Forum

New Vonage Voip Forum Member magilla was not "thrilla" about frequent call terminations and choppy call quality. So he decided to start a thread that he named, Choppy/disconnected service.

"I know a lot of factors can be involved with choppy/disconnecting service, but has anyone been having problems recently?," magilla asks. "I have Comcast cable and am in Eastern PA. The disconnecting service seems much worse during the daytime."

Fellow Vonage Forum Member pdrayton then posted a suggestion. "Comcast periodically has bandwidth issues, especially around the time they are 'upgrading' the system to increase bandwidth," he writes. "Do the Vonage Speed Test several times during the day, and several times during the night. Then post your results here. We can give you an idea if your problems are related to Comcast."

By the way, here's a link to the Voip Speed Test we have here on the Vonage Forum:

ChrisFix, who is another Vonage Forum Member, posts his take on things. "I'm able to access without any problems, as well as my account info," he writes. "It sounds like you may be having a more localized problem with your ISP."

On a new Vonage Voip Forum thread called new to vonage! wrtp54g firmware, new Vonage Forums Member yanmared  posts a question about a Linksys WRT54G router he's just purchased. 

"It is set up and running (but) I was wondering about the ugrades," he writes. "My login page says it has version 1.00.18 I guess thats old because i hear 1.00.50 is out, how do i get my router to upgrade its firmware?" 

He wants to know if the router will upgrade the firmware automatically.

Fellow Vonage Forum Member brownizs posts an answer. "After a while, it should pick up the new firmware from Vonage," he writes. "It may take a day or two, or even up to one week, but it should." 

Brownizs adds that you can somewhat force the firmware upgrade by unplugging the router, holding in the "Reset" button for aproximately  15 seconds - and then plugging in and releasing the Reset button after you plug in.

Hey, did you know you can write your own review about your Vonage service? Simply go to Vonage Customer Reviews and write your thoughts.

Here's a typical review that's up there. In fact this one is the most recent review. It's called Happy In Harrisburg, and was written by Alan Hochberg. Here's the link.

"My low-tech fiancee was reluctant to go for Vonage, but the fun TV commercials won her over," Alan writes. "The hardware, wiring, and setup were easy for me (a moderate techno-geek who reads directions). The low cost is great. Quality is excellent, even when she's talking and I'm surfing (or rarely, the other way around). In several months of use, reliability has been good. 

"There was one bad day of 'all circuits are busy', and of course you're dependent on your ISP," Alan adds. "But hey, that's what cell phones are for. The three zillion notices and E-mails about the importance of setting up 911 service are kind of endearing. Those wacky lawyers!  The computer-accessible voicemail and online whiz-bang features are fun. 

"In summary," Alan adds. "Yes, this really is something that is both cheaper and better than POTS (plain old telephone service). Vonage's success in reaching the first million customers is deserved."

"Wacky lawyers?" I've known one or two in my time, guy.

As we close out today's Digest, I'd like to remind you once again about some more options you have to receive the Vonage Voip Forum Digest every day. If you go to this page:, you will see a list of RSS Newsreaders from which with one or two clicks, you'll be able to get your Digest delivered directly to your Newsreader each morning. The Newsreaders we've linked to on that page include such reliable and trusted services as Bloglines, Feedster, My Yahoo!, Newsgator and Feedburner. I am open to add others, just contact me with the info of the Newsreader.

That's what's hot about Vonage today. We'll be back on Friday morning with our next edition of the Vonage VoIP Forum Digest, including our popular In The Blogs feature!!

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