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Trafford Posted:
Seems like a
question. We
rely exclusively
on a Vonage system
for our

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 05:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 07:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

In The Forum:
Fax - Tivo - Alarms
Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51

Av8rix Posted:
In The Forum:
New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have

In The Forum:
Hard Wiring - Installation
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with

In The Forum:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
Scarborough, Onta

In The Forum:
Vonage Canada
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

I am looking for a
product that will
make my phone ring
louder so I can
hear using

In The Forum:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the

In The Forum:
Hard Wiring - Installation
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

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Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.


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Communications In A Disaster

Vonage In Print News

September 22, 2005

By Staff

Statement of Jeffrey A. Citron Chairman & CEO, Vonage Holdings Corp.

Committee on Senate Commerce, Science, and Transportation

September 22, 2005

Good morning Chairman Stevens, Co-Chairman Inouye and esteemed members of the Committee. My name is Jeffrey Citron, Chairman and CEO of Vonage Holdings Corporation. Thank you for the opportunity to testify today. On behalf of the entire Vonage family and our one million users, I want to extend my deep sympathy for those who lost family and friends, and for all those who are now homeless as a result of the Gulf Coast disaster.

Our nation is responding to this emergency with astonishing generosity and I'm proud that Vonage employees are no exception. They dug deep into their own pockets to give money to relief organizations but perhaps more importantly they've given time and energy to keep people communicating throughout the disaster. Vonage teams have worked 24/7 to ready and ship several thousand donated Internet phones that have helped relief workers and affected families keep communicating when other networks failed. The Wall Street Journal reported that immediately after Katrina hit, the Mayor and Chief of Police of New Orleans used several Vonage lines as their only connection to the outside world. President Bush, while aboard Air Force One, was able to call the Mayor's Vonage number, establishing some of the first communications with local officials. Much like September 11th, phone networks failed. Wireless networks failed. Satellite phones stopped working. But the Internet was still alive in some places, and so was Internet phone service.

As thousands of patients were coming into the Baton Rouge General Hospital, Vonage was the only long distance voice system available to doctors and emergency medical personnel.

Vonage is also working with a not-for-profit (Part and other partners such as Cisco and Intel to build large wireless Internet "hotspots" with free Internet phone service in many of the affected areas. In the cities of Pass Christian and Biloxi MS, police and other emergency responders are now using these wireless Internet connections for voice, video and data access. These networks are allowing local and federal officials like FEMA to communicate and share information in areas where there is limited connectivity otherwise.

Mr. Chairman and members of the Committee, to be clear, Vonage's service is successful in maintaining operations during these critical moments because of the redundant and resilient nature of the Internet. Vonage's service relies upon a high-speed Internet connection. We don't own the last mile facilities that run to our users' homes. Our customers get broadband through many different means cable modem service, DSL, wireless broadband, even satellite. Vonage applauds the network operators that kept Internet connections working for our users. The flexibility that allows our service to work over ANY high-speed Internet connection ANYWHERE is the reason our subscribers are able to communicate in the midst of the Katrina disaster.

Still, while many of the thousands of Vonage customers in the affected areas were able to maintain communications, some of our customers were not. Several hundred were without service. This is primarily because those users lacked power, and because our partner serving New Orleans was unable to send calls from the telephone network to Vonage's Internet gateways.

Despite these network failures and lack of power, our customers were able to use the Internet to forward their calls to cell phones and other locations.

If I can offer this Committee any counsel in rebuilding the communications infrastructure in the Gulf region, it would be NOT to favor one facility or provider over another. Instead, create a climate that fosters deployment of all these technologies. A robust communications infrastructure needs wired networks such as cable and DSL, as well as wireless networks such as cell towers, WiFi and WiMax.

As policymakers, and as entrepreneurs, we'll never know exactly which facilities will be available in a moment of crisis. But redundant infrastructure improves our chances of having SOMETHING that works.

Mr. Chairman, in addition to highlighting the failure of communications networks, Katrina also underscored the urgent need to make our 911 network every bit as flexible and resilient as the Internet.

Vonage is running hard and fast to build a nationwide E-911 network this year. As a result, Vonage has taken a serious look at our country's 911 system and frankly, what we've found is sobering.

In far too many cases, today's 9-1-1 system is characterized by local technology decisions and outdated infrastructure. Left to fend for themselves, dedicated 911 professionals are unable to share resources or utilize today's technology. Did you know that many 911 centers are unable to transfer calls within a given state or region? Had this capability been in place before Katrina, when 911 centers in affected areas went down, calls could have been transferred to working 911 centers. At the very least state and national law enforcement could have had a better picture of where resources were most urgently needed.

Additionally, Congress can play a role in accelerating 911 deployment by granting the same legal safeguards to all communications services that offer 911 emergency dialing. Internet phone providers are given no legal protection for completing 911 calls, unlike wireless and wireline phone companies.

One of the main reasons citizens in New Orleans cannot return to their homes is the lack of a functioning 911 system. A robust 911 system wouldn't be limited by the bounds of a single provider's network, but would instead utilize all the flexibility and resilience of the Internet. As we rebuild New Orleans and the affected regions, we would be foolish to ignore technology already on the table.

In times of crisis, communications is critical for a successful and speedy recovery. The Internet is an incredibly resilient and redundant network. This is exactly the kind of performance we need in a crisis, and exactly what we need from the communications and 911 networks of tomorrow.

Our hearts go out to families affected by this disaster. Mr. Chairman, we look forward to working with you and the Committee to improve our response capability in the future.

Thank you.

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

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