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mikebrown Posted:
there, Please
check out -

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to

In The Forum:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
and get free
access while

In The Forum:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
question. We
rely exclusively
on a Vonage system
for our

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

In The Forum:
Fax - Tivo - Alarms
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address

In The Forum:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

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Vonage says customers should not lock into long-term

Vonage In Print News

Bundling isn't to consumers' advantage: Vonage says customers should not lock into long-term

June 3, 2005

By Mark Evans

Jeff Citron, chief executive of Vonage Holdings Corp., is the consummate salesman. When he tells you Internet telephony is going to take over the world of communications, and Vonage is going to be the dominant player, remember where he's coming from.

That said, Mr. Citron raised an interesting notion during a speech earlier this week at the Canadian Telecom Summit when he suggested multi-services bundles are nowhere near as attractive as carriers and cable companies make them out to be. The way he sees it, bundles that lock in consumers for two or three years in exchange for a modest price reduction stifle innovation and choice.

"The problem with bundling is it eliminates customer choice," he said. "Without empowerment, without choice, you lose competition, and without competition you get higher prices and fewer products."

Of course, Mr. Citron has a vested interest in railing against bundles because Vonage is a one-trick pony with its Internet telephony service. He even rejects the idea of bundling high-speed Internet access with telephony service.

Despite Mr. Citron's protestations, bundles have become popular. Consumers have bought into the concept of getting a variety of services such as wireless, high-speed Internet access, TV and phone service from a single supplier. In return, they get a 10% or 15% discount, which works out to $10 to $20 a month, and the convenience of a single bill.

Not surprisingly, carriers and cable companies love bundles because they lock consumers into long-term, high-value contracts. This produces a steady source of revenue, fewer customer defections and lower marketing costs. There are also opportunities to upsell additional products by "rewarding" customers who already get several other products.

The question is whether bundles are a good deal for consumers. Is it worth it to commit yourself to a package of services for a small discount? Many consumers get a bad case of bundle fever by agreeing to take additional services they may not need or use a lot, simply because they are offered a deal. This explains why phone and cable companies employ telemarketers to call you during dinner about great opportunities for loyal customers.

There is a lot to be said about saving money and buying from a single supplier but there is a negative side to bundles. In return for a small discount, you surrender the ability to switch suppliers if a better deal comes along. Let's say, you've agreed to pay Rogers $45 a month for Internet service for two years only to discover a month or two later Bell is offering the same service for $30. If you want to break your contract or get out of a bundle, the penalty is so high it's not even worth considering.

Perhaps Mr. Citron has a point. Maybe it is better to avoid the temptation of bundles to give yourself options if a better deal comes along. Competition between telephone and cable companies is only going to become more intense so there will likely be deals as the two sides battle for market share. A savvy consumer should be able take advantage of special promotions to create a customized bundle featuring services from several suppliers.

One approach could be to buy pay-as-you-go wireless service from Virgin Mobile, high-speed Internet access and cable service from Rogers, and phone service from Vonage. This strategy works well if you avoid long-term contracts. If companies want your business bad enough, there is always room for negotiations.

Ted Rogers and Michael Sabia may look at idea of "un-bundles" as economically preposterous but it would be unwise to dismiss Mr. Citron's opinion as completely self-serving.

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

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