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Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
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Salt Lake City: impressions after several months




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Vonage UK Unlimited

August 16, 2005

By James Morris

PRICE:
Residential Unlimited contract, £17 (£20 inc VAT)
activation plus £10 (£12 inc VAT) per month;

Small Business Unlimited contract, £17 (£20 inc VAT)
activation plus £19 (£22 inc VAT) per month

SUPPLIER:
Vonage 0800 652 5099

INTERNET:
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If you need any convincing that voice over IP is the next big thing in computing, you only need to look at this product. It isn’t a piece of hardware, nor a service, but a combination of both. In the same way your broadband supplier probably provides a ‘free’ ADSL modem when you sign up to its service, so Vonage is bundling the Linksys RT31P2-VU when you sign up to either its Residential Unlimited or Small Business Unlimited plans.

Whereas other SIP (session initiation protocol) Voip services require technical knowledge to set up your broadband telephony, the Linksys comes preconfigured for Vonage. The company claims installation takes five minutes. Other than cloning the MAC address for a cable modem service, we found installation was indeed a plug-in affair.

Like the Draytek and ZyXel routers, the RT31P2-VU incorporates two analog phone ports, so you just need to plug in a standard handset. However, unlike the DrayTek, the Linksys doesn’t have a built-in ADSL modem. Instead, it includes a WAN port, so you’ll need either a cable modem or an ADSL modem equipped with Ethernet.

The RT31P2-VU has all the usual features: port forwarding, port triggering, UPnP triggering and a DMZ can all be set up. Best of all, there’s a Quality of Service setting to force the router to give a specific amount of upstream bandwidth to your voice data. This will ensure that no sudden upload from other network devices can interrupt phone calls – sound quality was also immaculate during testing. The Linksys directly supports dynamic DNS updating via the DynDNS.org or TZO.com services. It even offers MAC filtering, which is more normally associated with wireless networks. For the business user, a VPN passthrough feature can allow or disallow IPsec, PPTP, and PPPoE traffic.

The Vonage service is feature-rich too. The main difference between the Residential and Small Business options is that the latter includes a dedicated fax line. The web interface to the account gives easy access to the bundled Voicemail Plus service, while Caller Display, Caller Waiting, Call Diversion and 3-Way Calling are all easy to configure and are included in the monthly fee. An extra £3 a month will even give you a local phone number in the US, Canada, or Mexico. So if you know someone in any of these locations, they can call you at local rates.

Call rates are a mixed bag, though. The highlights are free UK local and national calls, and cheap evening and weekend mobile calls. But international rates aren’t otherwise quite as good in comparison with competitors such as PipeCall and sipgate. With its high charges, the Vonage services are best suited to those who make a lot of UK calls; more than seven hours each month. Even then PipeCall will still work out cheaper, although you’ll have to supply your own hardware.

But that will at least give you flexibility. The limitation with the Linksys RT31P2-VU is that it isn’t a WLAN access point as well, which stymies the simplicity of the Vonage service. If you want the flexibilities of wireless networking with your broadband – and we suspect you will – the RT31P2-VU will leave you to add an access point of your own.

Vonage may have taken the hassle out of router configuration required by SIP, and its service has more features than a normal phone line. But you sacrifice the convenience of the all-in-one wireless broadband router in return.



 
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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