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Salt Lake City: impressions after several months




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Plug Your Firm Into Internet Telephony


Vonage In Print News

Plug your firm into internet telephony

August 14, 2005

By Matthew Wall

MANY firms have broadband networks but are still using fixed-line telephone services for voice calls. This doesn’t make sense. You can use your broadband connection for both data and voice and cut your communications bill considerably.

Internet telephony, or Voice Over Internet Protocol (Voip) in the jargon, is rapidly gaining ground. Pret A Manger, the sandwich group, says it is saving £10,000 a month after switching.

There are several ways to make internet phone calls. One involves dialler software, sometimes called a “softphone”. Callers speak and listen using microphones and headsets. Or you can use special phones, sometimes called Sipphones, that can plug into your broadband connection. Another solution is to plug your conventional phone into an adapter. Most systems allow users to make and receive calls from fixed-lined networks as well.

Switching to Voip has other benefits besides cost. For example, your staff can work from home yet still remain connected to the office telephone network providing they have a broadband connection. This applies to staff in foreign offices, too.

What’s more, Voip can be used with handheld computers equipped with wireless internet access using services such as Skype’s (www.skype.com) Pocket PC service. This enables users to make international calls at local-call rates. If the call recipient also uses Skype software the calls are free. If the call is made to a landline it costs 1.2p a minute.

Skype plans to extend this service to mobile phones. Wireless-internet handsets are beginning to come to market as more metropolitan areas begin to experiment with wide-area wireless networks. Soon cheap or free mobile internet calls could become the norm.

For small businesses and homeworkers, Vonage’s (www.vonage.co.uk) service should appeal for its simplicity. All you do is plug in the Vonage adapter to your broadband router or modem, then connect your existing phone to the adapter.

But before you jump on the Voip bandwagon decide whether you think the internet is reliable and secure enough to handle all your voice calls. What if the network crashes? Can you afford to do without voice calls even temporarily?



 
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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