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Consumers Push Firms To VoIP


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Consumers Push Firms To Voip

July 18, 2005

By Dave Bailey

The uptake of voice over IP (VoIP) systems by consumers looks set to force more large companies to adopt VoIP, according to new research into data and usage patterns by global IT services company Computer Sciences Corporation (CSC).

Until now, firms deploying Voip have largely done so to cut call charges, said James Walker, CSC's director of managed network services for Europe, the Middle East and Africa. "But now (consumer Voip services) Skype and Vonage have driven a radical shift in the voice market. It's an interesting trend in consumer-led innovation."

CSC's findings are supported by recent data released by broadband research firm Point Topic, which indicates that the number of home Voip systems more than doubled in the nine months to March 2005. Eleven million users use Voip for at least some of their phone calls. John Bosnell, senior analyst at Point Topic, said, "This number climbs to just under 17.5 million Voip users when 'soft-clients' like Skype and VoiceGlo are added in."

CSC's Walker said services such as Skype are proving a hit with consumers but still cannot offer the kind of quality of service demanded by many business users. "Enterprises require multiprotocol label switching (MPLS) technology in effectively private networks to deal with quality of service," he said.

Critics say growth of consumer Voip services in the UK has been restricted by BT's dominance, which keeps prices high. This theory may be backed by survey data released by the UK arm of broadband phone company Vonage. Its research suggests two-thirds of UK broadband subscribers want a wider choice of telephony services. Vonage estimates that by the end of 2005, 5.6 million broadband subscribers will be paying a total of (GBP)672m a year on line rental, on top of ISP charges.

In a statement, Vonage UK managing director Kerry Ritz said, "Broadband subscribers deserve the right to choose their broadband and telephone providers independently without being forced to pay for a telephone line they may never use."

The Vonage UK survey was conducted by online research company TickBox, which questioned over 1,000 adult broadband users across the UK throughout June.


Voip HOMES IN ON BUSINESS

- Uptake of consumer Voip doubled in the nine months to March, increasing pressure on firms to adopt Voip technology.

- Two-thirds of broadband subscribers would like a wider choice of telephony services, according to a survey.



 
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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