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Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
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Voip Service For Smaller Firms

May 26, 2005

By Dave Bailey

US broadband voice over IP (VoIP) provider Vonage has rolled out its UK service, offering two price plans: Residential Unlimited for £8.50 + VAT a month and Small Business Unlimited for £16.16 + VAT a month.

Vonage UK managing director Kerry Ritz said the service had two main attractions: "Customers can choose their own phone number and take that number with them, so effectively it's a number for life; and secondly, you can start to use virtual numbers. For instance, you could have a second number corresponding to a US number, which US users could call and it would be billed as a local call for them."

Ritz said Vonage's prime target is BT customers, but added that the company has no immediate plans to offer an enterprise service.

Assessing the impact of Vonage's arrival in the UK, Sandra O'Boyle of Current Analysis said, "Vonage's launch of Voip in the UK will spice things up, and could well force BT to make the price of Voip bundled with DSL broadband access more attractive, but for now old-fashioned telephony rivals NTL, Telewest, Tele2 and OneTel are a far bigger headache for BT."

Mark Main of analyst Ovum said, "I still think that Voip offerings have a way to go yet. Phoning your work colleagues is one thing, but depending on the service to talk to business clients is another."

Current Analysis' O'Boyle said BT is investing in Voip but is reluctant to push the technology for obvious commercial reasons. "BT is planning an all-IP network and is experimenting with BT Yahoo Communicator and Broadband Voice. But it is in no rush to promote these Voip services or make them really competitive at the expense of [its standard telephone] revenues, but that could change if Voip start-ups grab serious market share," she said.

The Vonage service uses a Linksys RT31P2 broadband router that can connect to a standard phone, although the company does supply a PC/laptop softphone client. IT Week tested the service and found that although voice quality was generally good, calls did suffer from latency, particularly over low-bandwidth ADSL. Setting up the hardware was easy, however. Once the router has an IP address and the automated installation process is complete, users can start using the phone immediately.



 
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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