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diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 07:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

In The Forum:
Fax - Tivo - Alarms
Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51

Av8rix Posted:
In The Forum:
New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have

In The Forum:
Hard Wiring - Installation
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with

In The Forum:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
Scarborough, Onta

In The Forum:
Vonage Canada
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

I am looking for a
product that will
make my phone ring
louder so I can
hear using

In The Forum:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the

In The Forum:
Hard Wiring - Installation
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing

In The Forum:
Hard Wiring - Installation
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

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Store Combines Wireless Needs Under One Roof

Vonage In Print News

Store Combines Wireless Needs Under One Roof

August 12, 2005

By James S. Granelli

John Wiegand spent more than two hours driving to Cingular Wireless, Verizon Wireless and other brand-name stores in his search for a new mobile phone.

Not only was it a hassle, it was unproductive: He found it difficult to compare the different plans and handsets.

"Everywhere I went, each salesman would say, 'This is the best plan for you,' " the Costa Mesa, Calif., firefighter said.

So on the advice of a co-worker, Wiegand trekked to a new store, Wireless Toyz, which sells service from all the nationwide carriers as well as all their handsets and accessories.

"This is cool," Wiegand said as he compared plans and phones at the store in Downey, Calif.

"It's got all the same plans and handsets, so why not come here?"

Not only was he able to compare prices and service across carriers, he said, but he also received help from salespeople who weren't trying to push any particular brand.

Such choices and customer service are the focus of one of the newer concepts in franchising. Based in Farmington Hills, Mich., Wireless Toyz Ltd. bills itself as a cellular superstore -- a one-stop shop for all things mobile, plus satellite radio and TV.

"The vast majority of cellular stores are single-carrier operations, and that's simply not consumer-friendly," said Joe Barbat, founder and president of Wireless Toyz. "It's like having to shop for 10 different brands of refrigerators by going to 10 different appliance stores."

Started in 1995, the company has evolved from a kiosk selling pagers to an 82-store chain in 19 states, with 130 more stores due within a year.

There is nothing else quite like Wireless Toyz in the United States, though similar operations exist in Europe, said Mark Krantz, a Sprint Corp. vice president.

Best Buy Co.'s chain of electronics stores comes closest by offering plans from the top three cell phone carriers.

Wireless Toyz differs because it sells service and gear from all five carriers, plus regional carriers in some stores, and because it has developed a franchising plan to raise the capital for expansion.

Barbat stumbled into franchising after he and partner David Ebner opened five stores in Michigan and found it too difficult and expensive to reach their goal of 100 company-owned stores.

"So we decided in 2000 to sell off a stake in one store, where business was not good, and in two months, it was up 50 percent," Barbat said.

That told him that people who invest their own money and are willing to work as many as 60 hours a week, as he does, would make successful partners.

But it took Richard Simtob, who founded audio bookstore franchise Talking Book World Corp., to persuade Barbat to develop a chain of owner-operated stores.

Simtob put together the plan and eventually became chief operating officer.

Wireless Toyz began franchising in 2001 and started offering so-called master franchising contracts in 2003 to area developers such as Jason Fike and his two partners, who own the rights in Los Angeles County to find sites and franchisees for the 80 to 100 stores they plan to open over 10 years.

"The key to this is customer service," Fike said. "The cell phone business has the highest number of consumer complaints of any industry. This franchise format allows us to be very solution-oriented."

Employees, for instance, will call carriers for customers to straighten out problems with billing, service or other matters, he said. "We don't want wireless to be a bad experience for our customers."

Industry consultant Howard Bassuk of FranNet, a franchise network in Carlsbad, said Wireless Toyz was a concept that could do well because it stood at the precipice of a technological shift.

"We'll have cell phones that are going to have a camera, a phone, a PDA (personal digital assistant), voicemail, text messaging, Internet capability, video you can take and video you can stream," Bassuk said. "That goes through a lot of markets, and a company that can put all that under one roof can really make a difference for consumers."

Sprint's Krantz also likes the concept, even though it competes with Sprint outlets. The Wireless Toyz store in Downey, for instance, is across the street from a Sprint operation.

"Some people are driven to their stores, but it also gives us incremental business," Krantz said.

What Bassuk and Krantz also like is how Barbat is spreading the investment risk across a wide swath of people. A franchisee has to come up with $250,000, usually in the form of a Small Business Administration loan, to pay for inventory, fixtures, equipment and training.

What impresses Krantz is the "tight operating plan" that Wireless Toyz has set up to guide new franchisees. "This is not an easy business to compete in," he said.

The rewards, though, can be big. Average store revenue is $900,000 a year, giving the entire operation $73.8 million in annual sales. And the gross profit margin, before overhead expenses, is 45 percent of revenue.

Nearly all the revenue comes from the cell phone business, partly because satellite offerings are new, Barbat said. The company is always looking at the possibility of offering new products, such as the various broadband phone plans from companies such as Vonage Holdings Corp.

But cell phones will remain the focus for the next few years, at least.

"People's contracts expire every day, and they want to see what else is out there," Fike said. "It's amazing how many people stop in here to buy an accessory and say, 'I wish I had known something like this was around when I bought my cell phone.'"

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

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