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Vonage VoIP Forum Digest - July 21, 2005

Vonage VoIP Forum Digest

July 21, 2005

By Daniel Connor

Welcome to today's edition of the Vonage Voip Forum Digest.

Today, we'll tell you about a voice mail message you may have recently received from Vonage, asking you to go to a Web page and acknowledge that you understand the temporary limitations of Vonage's e911 service. As a matter of fact, we'll even give you a link to the voice mail file itself. We'll tell you about a place where you can see a new Vonage videophone in action- while on vacation with your family. We'll look at a new vendor alliance that will make changing your existing number to Vonage even more efficient and secure a process than it is now. We'll all get a chuckle over a review of Vonage posted on the website of a magazine read by lots of 24 year-old guys who love to date hip women. We'll also look at a Vonage Voip Forum thread about routers and adapters, as well as a thread in which a new user asks for some basic set-up pointers.

In The Headlines

Vonage Sends Out E911 Notices To Customers

Sometime over the last several days, you may have received a notice from Vonage asking you to go to a Web page to acknowledge that you know about the temporary limitations of Vonage's E911 service.

Here's the notice one of my friends got:

"Recently we've sent you notifications about the important differences between our 911 Dialing feature and traditional 911. Even if you have already activated 911, due to a recently announced FCC 911 ruling we are required to ensure that you acknowledge your understanding of these differences. To continue to provide you with premium Vonage service, please Click Here to view a notice on our 911 Dialing and acknowledge that you have read and understand the information. Please do so now as failure to do so may affect your Vonage service. Please note, if you have multiple Vonage accounts you must acknowledge that you have read and understand the 911 Dialing notice for each account separately. To determine which account this is in reference to we have included your account information below.

Then, when my friend clicked the "Clicked Here" link in the letter he got from Vonage, he got to a page where he read about, and acknowledged the limitations.

Vonage also sent out a voice mail with a similar message: go to the Web page and acknowledge you understand Vonage's current E911 limitations. Yesterday, I checked out Tom Keating's Voip blog, and noticed he had posted an MP3 file of the voice mail. OK, here it is.

Vonage To Participate in Epcot House of Innoventions Exhibit

If your family is like mine- with kids who are intensely curious about the world - then you may want to take them to Epcot. It's the part of Disney World where hands-on science is presented in an educational but fun setting. And if you haven't taken your summer vacation yet, what are you waiting for? Anyhow, that's a prelude to Vonage's announcement today that its videophone will be incorporated into an exhibit at INNOVENTIONS at Epcot. Visitors will have the opportunity to see the next-generation of communications systems, while learning about Vonage's full-featured broadband telephony service during a tour at the House of Innoventions. The House of Innoventions has 14 exhibits that showcase the latest trends in home technology. You'll find the House of Innoventions in the INNOVENTIONS East pavilion at Epcot.

New Alliance Promises More Efficient and Secure Local Number Portability

We don't often get into vendor alliance yada-yada here, but this one looks interesting. There's this company called Synchronoss (whoops, had to teach my spell-checker that one) that provides automation of customer account management functions to telecom companies- including Vonage. Then, there's a company called Third Party Verification, Inc., that offers speech enabled or customer service agent-assisted Third Party Verification solutions that prevent junk practices like slamming. Slamming refers to the practice of one phone company switching someone to their service without their approval. It happened to some friends a few years ago with their long-distance phone company (back in the Medieval Ages before VoIP), and ooh, were they ticked off.

Now here's the deal. Vonage already works with Third Party Verification, Inc. And now that company is going to hook up with Synchronoss to offer some combined solutions involving account automation and third-party verification practices. Sounds like we'll see some exciting solutions soon.

Maxim Magazine Has a Unique Take On Vonage

Maxim is one of those magazines that seems to be written for like, 24 year-old city dwelling guys who like their hip, their cars fast, their women cool and fast, and their technology cool and fast as well. Hey, before we settled down, some of us were like that, right? And I know that some of you readers are still in that space.

Those of you who fit that description will get a chuckle out of Maxim's review of Vonage. It is a little racy - not too much so, but thought I oughta warn ya.

Well, now that I have, let's go there. It's a hoot!

For those of you who didn't click through to read the piece, you might want to look at what Maxim wrote after the usual features information. The review listed Vonage's "Bonus" as:

"Anxiously awaiting your test results from the clinic while you’re on the phone? Call Hunt feature rings your other Vonage lines so you don’t miss Dr.It’s-Burning-Again when he calls."

But now for some more broadly interesting info: Maxim's reviewer said that waits for Vonage customer service were only one minute at Noon, but 12 minutes at 6:30 p.m.

Twelve minutes to ask your question? OK, we hear that. But keep in mind that on the Vonage Voip Forum, you never have to wait to ask your question- and you may get your answer quicker than 12 minutes!

OK, so speaking of:

On The Vonage Voip Forum

On a new Vonage Voip Forum thread named Going to join. What's the best router or adapter? ,new Vonage Forum Member Dominus (glad you have joined, Dominus!) asked other Members to comment on stuff he's heard that he should avoid the Linksys WRTP54G router "at all costs." Dominus then asked, "What's better, for me to get a new wireless router with Voip ports built in, or get a certain adapter retail, or let Vonage send me one?"

Several good answers, including some very helpful guidance from Vonage Forum Member tronixx. In his first post on this thread, tronixx said to just get the free adapter from Vonage. To that, Dominus asked whether buying an adapter in the store would be faster, and if he should do that instead. Then tronixx answered by saying:

"Yeah you can go to the store and get it and have the ASAP feel if you need it.. I was going to go that route with the wrtp54g adapter but opted not to after researching on it. i ordered my service on July 3 and they sent the box out july5. i got it that week so id say it was about 3-4 days. actually they drop the box off at your local post office which i didn't know about and that's another day, so if they were to drop it at my door bypassing the PO drop then it would have been 3 days total."

Thanks for the info, tronixx.

In another new Vonage Voip Forum thread called Install Assistance, new Vonage Forum member drb327 asks for some help deciphering the color coding of his phone wiring. Seems as though the first go-round resulted in a loss of dial tone from some of his phone jacks.

To that, paul248 (who we've honored with our Vonage Voip Forum Member of the Week award) asked drb327 to take a photo of the wiring. In the meantime, paul248 followed up 19 minutes later with more guidance for drb327. "The normal colors would be red/green for line 1, and black/yellow for line 2," paul248 wrote. "I suppose it might be possible for the 2 lines to share a wire, but that would be horribly nonstandard."

We'll watch this thread and report back to you when drb327 solves the issue. But yea, the color-coded wiring thing can be confusing - and not just on phones or networking. I could tell you a couple of color code home wiring and under-the-car hood color code wiring war stories...

That's what's hot about Vonage today. Check with us Friday morning for the next edition of the Vonage Voip Forum Digest!!

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