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Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




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Leo's Tip: Voip It Up With Vonage
Save Money And Time By Setting Up A Voip Phone Line

May 26, 2004

By Leo Laporte

Voice-over-IP is the next big thing.

Using your high-speed Internet connection for phone calls cuts costs, and services such as Vonage offer quality that rivals that of the phone companies. You'll also get a bunch of extra features for a very reasonable price.

On tonight's episode of "The Screen Savers," I'll show you how to start saving by getting up and running on Vonage.

Get your Voip on

Start by purchasing the Vonage voice terminal. I paid $40 for mine at Best Buy.

Head to Vonage's activation page to sign up for service. The service plan you choose is tied to your terminal by its MAC address.

The voice terminal connects to your broadband connection. I put it outside my router and used the Web interface to specify my static IP address.

If your provider uses PPPoE or DHCP, you may not even have to do that. It's also possible to put it inside your router, but you'll lose some quality by doing so.

The voice terminal takes about five minutes to start up the first time you turn it on. It'll automatically download updates and announce itself to the network. (Mine spent about 10 minutes updating itself.)

Once the voice terminal has started up, you can plug in a phone and make a call.

Total time to set up Vonage? About 15 minutes. And no snotty customer-service representatives to deal with.

Pick a number, any number

You can transfer your existing number to your Vonage device, or choose a new number with any area code you like. Whichever option you choose, you'll receive your new phone number via email.

One of the advantages of Vonage is that I can take the voice terminal with me and use it wherever I have access to high speed Internet. My phone number will be the same and there's no additional cost.

Low prices and easy payments

Vonage bills you through a credit card. There's no activation fee, and the first month is free. Your bill is available online with considerable detail, including lifetime history.

Vonage recently cut prices on its plans. For $30 a month, I get unlimited calling nationwide and in Canada. A monthly plan for local-only calls costs $25 per month.

The service includes free voicemail, call waiting, Caller ID, repeat dialing, call transfer, star-69, and 3-way calling. 411 calls cost 99 cents each.

911 emergency calling is available, but your call will go to a central Public Safety Answering Point, then get forwarded to the appropriate agency. You must activate 911 service on your phone, but there is no charge to do so.



 
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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