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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 04:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 01:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 12:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 13:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 05:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 07:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51

Av8rix Posted:
...
In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11


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Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

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Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews

Avaya To Expand Vonage Call Center


Vonage In Print News

Vonage Turns to Avaya To Expand Call Center Solutions

June 20, 2005

By Mike Brody

The fact that Vonage is attempting to improve its customer service is a good sign. The company has been singled out in the past for some customer service deficiencies, and with the latest moves, it seems that they are taking the problem seriously. Avaya's products give Vonage the ability to scale to global proportions and divert calls to other centers worldwide if necessary.

In a move designed to quickly expand its call center capacity and productivity , Vonage today announced its sales and service subsidiary, Vonage America, has chosen Avaya's (NYSE: AV) SIP-based telephony and contact center solutions.

Vonage, a provider of broadband telephony in North America, hopes the move will continue its growth by emphasizing customer satisfaction as the market for broadband telephony becomes increasingly competitive.

Maximizing the Customer Experience

"Our vision is to provide world-class customer service," Dan Bemis, senior vice president of Customer Operations of Vonage America, said in a statement. "To do that, we needed to make a number of changes -- starting with an intelligent communications solution that would help us maximize the customer experience."

A little less than a month ago Vonage reportedly signed a deal with Synchronoss Technologies for local number portability and e-commerce order management technology. That deal was designed to let Vonage track local numbers using Synchronoss' LNP fallout management system throughout the migration process, thereby allowing subscribers to know when they're ported to the Voip network.

The fact that Vonage is attempting to improve its customer service is a good sign. The company has been singled out in the past for some customer service deficiencies, and with the latest moves, it seems that they are taking the problem seriously.

Steven Rothberg, president and founder of Minneapolis-based CollegeRecruiter.com, switched to Vonage from Qwest about a year ago. He told CRM Buyer that he almost switched back on several occasions due to inadequate customer service.

"The problems that we had, we believe, were primarily due to Vonage's staffing levels not keeping up to their growth levels," Rothberg said. "The people that we dealt with seemed competent and caring, but there wasn't the follow through that I expect from leading companies."

Global Hub

Based on Avaya Customer Interaction Suite and powered by Avaya Communication Manager IP Telephony software, the main contact center will serve as a hub for other customer care centers as they open around the world.

Avaya's products give Vonage the ability to scale to global proportions and divert calls to other centers worldwide if necessary.

The integration of SIP into Avaya solutions heightens interoperability with other Vonage applications and networks. Additionally, new SIP-based capabilities in Avaya's Customer Interaction Suite can enable Vonage agents to establish buddy lists of fellow agents or experts located anywhere in the business who could be quickly tapped through presence and instant messaging while a customer is on the line.

"It was important to us that Avaya's portfolio of business communications applications supported standards like SIP -- the technology core of Vonage's service offering -- that will easily integrate with other business applications and which create value on top of the network," said Bemis.



 
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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