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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 04:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 01:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 12:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 13:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 05:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 07:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51

Av8rix Posted:
...
In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11


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Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
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Vonage VoIP Forum Digest - June 21, 2005


Vonage VoIP Forum Digest

June 21, 2005

By Daniel Connor

Welcome to today's edition of the Vonage Voip Forum Digest.

Today, we'll explore a major step Vonage is taking to boost its customer service efforts, and how that will affect you, the Vonage customer. We'll also look at why so many states, counties and cities would just love to pin a tax on your Vonage phone bill. We'll look a lively Vonage Voip Forum thread on what to do if a local "800" number blocks your Vonage call, tell you what it means if you hear a series of fast beeps when you pick up your Vonage-connected phone - and introduce you to a Forum Member who is looking for pointers in how to get his Vonage equipment to work with his laptop over sometimes-balky hotel room switchboards.

In The Headlines

Vonage Gearing Up For An Interesting New Support Service

On Monday, Vonage announced it would hook up with a customer-solutions platform vendor named Avaya to run some applications that should double the amount of customer service calls Vonage can handle daily.

The Avaya solution runs Avaya's Customer Interaction Suite, which is powered by Avaya Communication Manager IP Telephony software.

OK, we'll skip the corporate speak, and get to the part that will affect you, when you call Vonage tech support in search of a solution to a problem you are having (assuming you haven't also posted your problem t the Vonage Voip Forum).

This Customer Interaction Suite, reports several sources today, will let Vonage customer support agents start "buddy lists" of other agents who are online or reachable at the moment. This buddy list will have "presence" capabilities to detect when these folks are available, and be integrated with information about their area of expertise.



This means that if you speak to a Vonage tech, who is unable to resolve your problem, they will be able to almost instantaneously find someone with specific expertise in the issue that's causing you pain.

And, hopefully heal your pain, too.

Oh, How The Politicians Would Love To Tax Vonage Customers!

Very few of us outside government (and that's most of us) like to be taxed. I'd bet that a good number of Forum Members and readers would sign on the statement that at least some politicians never met a tax they didn't like.

But there is a counter-argument. Many if not most of us would disagree with it, but to combat that argument, we should realize where at least part of the momentum to tax Voip services comes from.

An article in today's (Tuesday) USA Today does a pretty objective job explaining why U.S. cities are quite freaked about the specter of losing tax revenue form traditional telephone services when some of their residents shift to mostly non-taxed Voip providers such as Vonage.

"Cities rely on the tax revenue generated (by telecoms) to provide critical services to their citizens," says Cheryl Leanza, an attorney for the National League of Cities. Taxes from local phone bills can account for as much as 21% of your phone bill each month, telecom analyst Scott Mackey adds.

Every time a customer switches from a local phone company to a service like Vonage, that could mean less money to run government services. At least that's the way that many governments see it. Whether or not government could be run more efficiently with fewer taxes, though - well, we know some places where that argument would be very valid. But we'll leave that for another discussion.

An speaking of discussions:

On The Vonage Voip Forum

On a new, but quite popular Vonage Voip Forum thread called blocks on local 800 numbers, Vonage Forum Member callisto kicks off the discussion with a frustrated account of his difficulties completing local toll-free numbers in the San Diego area. As several other members post in response, callisto could be encountering this problem because Vonage's national service does not recognize the "800" number's connectivity in the region where the service is based (New Jersey). Callisto writes that he tried to get around the issue by finding a local number to dial the business he was trying to reach, but the business did not want to reveal it. There are ways to find out a local number, but if it were me, well, that business takes your local check, right? I would consider switching to a business that will value your business enough to give you contact info you need to reach them.

In a thread called Pulsing Dialtone, Forum Member nuggetz1 asks what the series of "dialtone-like pulses" mean when he first picks up his Vonage-connected phone. I posted the answer: "you have messages, (and) you can check them online or over the phone."

I solved that problem: now here's one for you to solve. In a thread entitled Vonage On The Road-WINGATE Hotel (all-caps are the poster's), Forum Member and frequent business traveler themew describes his battle trying to get his Vonage setup to work with the phone system in the hotel he was staying. Late last night, fellow Forum Member scerruti posted some possible tips. We have a feeling this thread hits a nerve, and thus, will get lots of posts.

Maybe yours?

That's what's hot about Vonage today. Check with us tomorrow for the next edition of the Vonage Voip Forum Digest!!




 
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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