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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


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Vonage Holdings Corp. Announces Date of Earnings Release and Conference Call for Second Quarter 2017 Financial Results

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Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews

Vonage(R) Customer Service Doubles Call Capacy with Avaya VoIP Solution


Vonage Press Releases

Vonage(R) Customer Service Doubles Call Capacity and Handling with Avaya IP Telephony Contact Center Solutions

New Avaya SIP-based Solution Selected as Worldwide Customer Care Platform for North America's Leading Consumer Broadband Telephony Service Provider

BASKING RIDGE, N.J., June 20 /PRNewswire-FirstCall/ -- Today, Vonage, the leading broadband telephony provider in North America, announced its sales and service subsidiary, Vonage America, has chosen Avaya's SIP-based telephony and contact center solutions to quickly expand its call center capacity and productivity. To meet its goal to provide best in class customer service, Vonage turned to Avaya Inc., a leading global provider of business communications applications, services and systems, to expand its customer service capabilities and greatly increase the number of callers the company handles daily.

As the market for broadband telephony becomes increasingly competitive, an emphasis on customer satisfaction will help give Vonage the edge to continue its growth.

"Our vision is to provide world-class customer service," said Dan Bemis, senior vice president of Customer Operations of Vonage America Inc. "To do that, we needed to make a number of changes -- starting with an intelligent communications solution that would help us maximize the customer experience."



Building from the company's existing call center, Vonage and Avaya Global Services collaborated on a design that would expand capacity and enable it to serve as the core platform for its worldwide customer service operations. Essential elements of the technology strategy included a SIP-based platform that could tightly integrate with Vonage's own SIP-based, IP phone service and existing network. SIP is an emerging protocol that enables seamless interoperability among various media, including audio, video, instant messaging and presence. Vonage also needed a stable, highly reliable and available business communications platform to perform well during peak call times. The Avaya solution offers Vonage the flexibility to scale to global proportions and to seamlessly hand off calls to other centers when volumes hit critical mass.


"We see a dynamically scalable customer care organization that enables us to leverage resources from any location, whenever and wherever they're most needed," said Bemis. "With Avaya's real-time, right-time communications approach, we will be able to 'think globally and act locally' from a customer service perspective."


Based on Avaya Customer Interaction Suite and powered by Avaya Communication Manager IP Telephony software, the main contact center will serve as a hub for other customer care centers as they open around the world. The integration of SIP into Avaya solutions heightens interoperability with other Vonage applications and networks. Additionally, new SIP-based capabilities in Avaya's Customer Interaction Suite can enable Vonage agents to establish buddy lists of fellow agents or experts located anywhere in the business who could be quickly tapped through presence and instant messaging while a customer is on the line.


"It was important to us that Avaya's portfolio of business communications applications supported standards like SIP -- the technology core of Vonage's service offering -- that will easily integrate with other business applications and which create value on top of the network," said Bemis.


For Vonage, the contact center upgrade has simultaneously improved customer satisfaction and agent productivity. "Since implementing the new solutions, we handle more calls, wait times are significantly down and agent productivity is up," said Bemis.


Avaya partnered with Witness Systems, an Avaya DeveloperConnection member, to help ensure Vonage had all the solutions it needed to meet -- and exceed -- its customer service goals. Vonage invested in contact center workforce management solutions, which can help it forecast, schedule and plan around future call volumes and staffing needs to enhance service and more strategically deploy its workforce.


Avaya Customer Interaction Suite is a key component of Avaya MultiVantage(TM) Communications Applications, a suite of business communications applications that includes IP telephony, contact center, messaging, conferencing and speech access solutions and is based on open standards, industry-leading reliability and security. Avaya Global Services provided professional consultative, design, implementation, managed, monitoring and maintenance services.


Avaya DeveloperConnection is Avaya's independent software developer program which promotes the development, compliance testing and co-marketing of innovative third-party applications that interoperate with standards-based Avaya solutions. Member organizations have expertise in a broad range of technologies-including IP telephony, contact centers and mobility applications-and have created hundreds of innovative solutions tested for Avaya compliance.


About Avaya
Avaya Inc. designs, builds and manages communications networks for more than one million businesses worldwide, including over 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable IP telephony systems and communications software applications and services. Driving the convergence of voice and data communications with business applications -- and distinguished by comprehensive worldwide services -- Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya website: http://www.avaya.com


About Vonage ®
Vonage has pioneered the broadband phone industry setting the standard for pricing, features, call quality and reliability for the entire Voip category. Vonage's award winning service is sold on the web and through national retailers like SAM's Club, RadioShack, Best Buy, Circuit City, Staples, Fry's Electronics, Office Depot and CompUSA. Vonage Holdings Corporation is headquartered in Edison, New Jersey. For more information about Vonage's products and services, please visit www.vonage.com or call 1-VONAGE-HELP. Vonage® is a trademark of Vonage Marketing, a subsidiary of Vonage Holdings Corp. Vonage America is a subsidiary of Vonage Holdings Corp.




 
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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