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Vonage VoIP Forum Digest - June 15, 2005

Vonage VoIP Forum Digest

June 15, 2005

By Daniel Connor

Welcome to today's edition of the Vonage Voip Forum Digest.

Today, we'll bring you up to speed on some fast-moving developments in the world of VoIP-developments that may well affect Vonage subscribers and Vonage as a company, too. We'll hear some thoughts from Vonage CEO Jeffrey Citron on how the growth in the number of Vonage subs-now 700,000 plus and counting-is causing the company to look at customer service and installation procedures in revised ways. We'll also point you to a new Vonage Forum thread in which a Forum member is looking for tips on using two Vonage-Linksys RT31P2s with the same Internet connection. Finally, we'll take a peek at the Vonage UK Forum, and see what types of questions some Vonage users in Britain are asking.

In The Headlines

Big Developments In the Softphone World

When Vonage competitors make big news, there's a ripple effect in the Vonage world as well. Yesterday was one of those days when there were big changes in the softphone world- big enough to affect all Voip users, softphone or not.

Two of the day's big developments concerned that Luxembourg company many Vonage subscribers love to despise- Skype. Yesterday, Skype announced it was taking its Skype VoiceMail product out of beta, and into official release. The absence of a supported voice mail product had held back many potential Skype subscribers from signing up. It's possible that with voice mail, plus inbound and outbound numbers now available on Skype, that some folks who have not yet signed up for Voip will go that route, rather than the pricier router option available through Vonage.

Second, Skype announced a deal with cell phone wholesaler Brightpoint that would harness Brightpoint's significant marketing acumen to help Skype achieve a physical presence in electronic and computer stores, shopping mall kiosks, and even university bookstores. This could mean we'll see Skype demonstration terminals in malls, and maybe even pre-loaded CDs with SkypeOut discounts at check-out counters. The mall kiosk idea is not a bad thing for Vonage. Why? Because such demonstrations are kind of like Voip 101, and will attract the new and curious. So you would have Skype's new friends at Brightpoint educating newbies about what Voip is- kind of like Voip on training wheels. Then, of course, it would be up to Vonage to make the case that their services are superior.

The third piece of big news concerns Yahoo! buying softphone provider Dialpad. The most likely scenario is that some Dialpad functions - and maybe even the softphone itself - would become part of Yahoo! Messenger. We're seeing the lines blur between IM and Internet telephony. Once again, good news for Vonage in the mid to long-term. Since IM has tens of millions of users, and Yahoo! has a powerful marketing machine, it's quite possible that existing Yahoo! users by the millions will be tempted to try talking over the Internet for the first time. Then, it will be up to real Internet telephony services such as Vonage to woo these new converts with more extensive services. This could start a price war where everyone - including existing Vonage customers - benefit.

Citron: We Know We Can Make Installation Easier

Vonage CEO Jeffrey Citron says that as Vonage expands beyond technically knowledgeable subscribers to the mass market, the company's customer service needs have become more formidable.

"The customers have changed from late-stage technology adopters to the mass market, and, as we cross that chasm, we have to put things in a way that the less technological person can understand," Citron tells Phone+ reporter Charlotte Wolter. He adds that "there are combinations of products that we can make differently and technical things that we can put in place.

"For example," Citron says, "we could make the box smarter about installation. There are two ports in the back and if you plug into the wrong one, it doesn’t work. So we may have something like a voice recording that will say you are plugged into the wrong jack. So we are trying to think about what things we can do on the technology side to help people through problems."

Of course, if you have installation issues with your Vonage equipment, you can pose your questions here to the Vonage Voip Forum!!

And, speaking of:

On The Vonage Voip Forum

In a new thread entitled Using 2 Vonage Routers, Vonage Forum Member Maaz asks fellow Members to suggest the best setup for using two Linksys RT31P2s with the same Internet connection. As part of his question, he wants some input about what router settings should be so they can be used simultaneously, and if it would be worth his while to chain the routers together in order to avoid getting a second IP address. Members spiffy and paul248 come at the issue with two significantly different solutions. Each are worth a read, and a comment.

Finally, we would like to introduce readers to our Vonage UK Forum. It's a lively place, full of thoughtful threads and discussions. While Vonage customers in the UK find special benefit from reading and posting to the Vonage UK Forum, there are enough universally applicable questions there that Vonage users in North America and other places should think about stopping by often! In next Monday's issue, we'll focus extensively on some of the threads and news you can read about in our Vonage UK Forum.

That's what's hot about Vonage today. Check with us tomorrow for the next edition of the Vonage Voip Forum Digest!!

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