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Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

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Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



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Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews

VoIP Provider Vonage To Pound UK With Marketing


Vonage In Print News

Vonage Brings 'Mass Market' Voip To The UK

May 19, 2005

By Sylvia Carr

Vonage has officially launched its voice over IP (VoIP) phone service in the UK after completing a 'soft launch' period which started in January.

Kerry Ritz, managing director of Vonage UK, told silicon.com the company used the last five months to make sure the service was working properly and train the New Jersey-based customer service staff on British "peculiarities - things like post codes, UK phone number conventions and how to spell Welsh names".

The customer service staff will remain in New Jersey for the time being, said Ritz, though there is a chance of adding local support as the company's UK and European businesses grow.

Vonage offers a flat-rate residential phone service - £9.99 per month for unlimited local and national calls, low international rates and features such as caller ID and voicemail - as well as an £18.99 small business offering that also includes a fax line.

The service requires a broadband internet connection and a hardware adapter which can be purchased directly from Vonage's website or in Staples' stores across the UK starting in June.

Ritz said Vonage is in talks with other retailers in the UK and expects to roll out additional partnerships on an ongoing basis, a tactic that's worked well for the company in the US, where 20 per cent of sales come via retail partners.

Customers can choose a phone number in up to 120 UK dialling codes as well as a virtual number in Canada or the US, a feature that's received positive feedback from UK small businesses, said Ritz, because they can take the number with them should they move office.

When asked whether he saw the popular Skype Voip application, which recently passed the 100 million download mark, as competition, Ritz said: "Our business is positioned as a replacement phone service. You pick up the phone, dial normally and talk to anyone in the world. People tend to do other things while talking on the phone... they don't want to be tethered to a PC or have to speak on a headset."

Skype requires the use of a headset and a dedicated software application running on a computer.

"We're targeting the mass market," Ritz added. "We're interested in selling to aunties, grannies, parents and sisters - as opposed to being focused on a particular niche."

Because of this, Ritz explained, BT is its main competitor in the UK, as it has the majority of phone customers.

Ritz would not reveal how many customers Vonage has in the UK but the company says it's adding 15,000 each week in the three countries in which it now operates - Canada, the UK and the US - and boasts a total of more than 650,000 phone lines in the US.



 
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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