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Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

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Vonage vs. Time Warner Cable SoCal



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Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews

Vonage: SBC VoIP 911 Deal Is Half-Baked


Vonage In Print News

Telecom: SBC, Vonage Feud Over 911 Service Offerings

May 11, 2005

By Chloe Albanesius

SBC Communications on Wednesday unveiled an enhanced 911 service for Internet telephony customers, an offering voice-over-Internet protocol (VoIP) provider Vonage immediately characterized as half-baked.

Vonage requires its customers to request activation of its 911 service, and in some cases, directs those customers with activated 911 who call for help to unmanned emergency facilities. This policy has spelled disaster in several states when customers in distress were either met with a recorded message saying their phone did not provide 911 services or were directed to the voice mail of local police administrative offices.

SBC's service would provide Voip providers with access to its E911 database, so Voip customers could reach a live operator when dialing 911. Vonage contends that SBC's offering would be useless for the 40 percent of its customers who travel with their Voip service or who do not have a non-local phone number.

"SBC offered a fixed solution, which would only work for local phone numbers," said Brooke Schulz, vice president of communications at Vonage. "The problem is that the 911 network in this country ... only knows and understands local phone numbers."

If a Vonage customer with a 202 area-code number traveled to New York, plugged into the network and called 911, the 911 system would cancel out the call because it is coming from a 202 number, Schulz said.

Schulz said SBC has not "given us any response" as to why it will only service stationary customers. But SBC spokesman Howard Riefs said SBC is more than willing to provide Vonage's nomadic customers with E911 service, but Vonage has "failed to provide SBC with the technical specifications" necessary to allow network access.

When asked if the problem was a technical or political issue, Schulz was unable to provide a response, but pointed to the fact that Vonage has worked out a solution with Verizon Communications to provide access to its travelling customers.

"The technology exists," she said.

Riefs said Vonage must have provided Verizon with the necessary technical specifications because that is currently the only thing preventing SBC from moving forward.

When asked if Vonage would provide the SBC service to its stationary customers until the two companies worked out their differences, Schulz said "I highly doubt it. I don't know why we would go through a year's worth of effort of installing a service that doesn't work for all of our customers."

If SBC and Vonage cannot reach a compromise, Vonage is not against seeking a "regulatory solution," Schulz said. "If [negotiations] break down, we're going to have to find an alternative."

The lack of 911 services has prompted Texas and Connecticut to sue Vonage for inadequately informing its customers about its 911 policy.

Meanwhile, Vonage has responded to a notice of intended action from Michigan Attorney General Mike Cox. "We're cooperating," Schulz said. Allison Pierce, Cox's press secretary, said she could not comment on ongoing litigation.



 
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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