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Vonage, SBC Working Out 911 Service Access Details


Vonage In Print News

SBC, Vonage Working On 911 Service Access Deal

April 21, 2005

By Justin Hyde

WASHINGTON (Reuters) - SBC Communications Inc. is in talks to provide Internet telephone provider Vonage Holdings Corp. with enhanced 911 emergency services for its customers, after an initial fight between the two carriers.

Initially SBC rejected a request from Vonage to lease access to the necessary equipment and databases, preferring to focus on an industrywide effort. Now the two sides are talking about a deal and going over technological requirements, according to a letter from SBC made available on Thursday.

Privately held Vonage provides its service using high-speed Internet connections and does not have access to the traditional 911 system where a phone number and address pop up in emergency call centers.

Instead, the company's 550,000 customers must activate a 911 service by registering an address which is used to send calls to lower-priority lines at call centers. That has drawn complaints that customers are unaware they must activate the service.

"We have offered to negotiate commercial agreements ...," Christopher Rice, SBC executive vice president for network planning and engineering, said in an April 18 letter to Vonage Chief Executive Jeffrey Citron.

Regardless, Rice told Vonage that the carrier would have to reach agreements with each public safety entity for delivery of 911 calls.

"Our hope is that we will shortly have agreement with all the Bells on deploying enhanced 911 services across the country," Chris Murray, Vonage's vice president for government affairs, said referring to the four big local telephone companies.

Internet-based telephone service is starting to grow popular among consumers, with traditional telephone carriers and cable operators racing to roll out the service. But there are several issues yet to be resolved, like 911 services.

Vonage last week struck a deal with Qwest Communications International Inc. for offering enhanced 911 services in that local carrier's 14 states that span much of the western United States, including Colorado, Minnesota and Washington.

"With the access that Qwest has agreed to provide, Vonage will be able to route emergency service calls placed by its customers directly to public safety operators," Citron said in an April 13 letter to Qwest filed with the FCC this week.

He said in another letter that the company was making some progress in talks with the biggest U.S. telephone company, Verizon Communications Inc.



 
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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