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Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews

Vonage And Nuvio Say Telecoms And Cable Companies Degrade VoIP Signals


Vonage In Print News

Vonage And Nuvio Say Telecoms And Cable Companies Degrade Voip Signals

March 7, 2005

By Staff

Internet telephony firms praised Thursday's action by the Federal Communications Commission (FCC) to fine a small telecom for blocking Voice over Internet Protocol traffic, but said problems of keeping broadband networks open to all IP applications remain.

Over the last six months, both consumer Voip provider Vonage and wholesaler Nuvio complained to the FCC about both telecom and cable broadband providers either blocking or degrading Voip calls. In some cases, the providers offer their own Voip service and in Vonage's and Nuvio's opinion are discriminating against unaffiliated Voip companies.

Thursday, Madison River Communications of Mebane, N.C., which owns and operates four rural telephone companies in Georgia, Alabama, North Carolina and Illinois, admitted no guilt in port blocking complaints brought by Vonage, but agreed to a $15, 000 fine and promised to drop the practice.

Chris Murray, Vonage's director of government affairs, said in Madison River's case, one of the company's subsidiaries was blocking Voip calls to and from a customer who chose to get Voip service instead of leasing a second, hard-wired telephone line.

"They gave no notice to the customer . His Vonage service had been working and one day he woke up and it didn't work," Murray said.

For the second consecutive day, Madison River officials, who are considering a public stock offering, did not return media inquiries.

Murray said New Jersey-based Vonage would continue to "vigorously monitor" broadband providers. "Unfortunately, there are others out there blocking calls," he said.

Nuvio President and CEO Jason Talley called the FCC action a first step in the right direction, but either the FCC or Congress will need to take further action.

"This is the single, largest problem Voip will face. It's critical not only to our survival but for all next generation IP services," he said. "Port blocking is easy to point out, but the other stuff degrading the Voip signal is harder to prove."

Talley said Kansas City-based Nuvio's problems center around an unnamed cable modem provider.

"Here's what cable is afraid of: they sell someone a broadband connection and then they get their video service from, say, SBC," Talley said. "Cable has long said they should have the right to control on the application layer what travels over their networks."

Without congressional or FCC action, Talley said consumers face the prospect of a pre-Telecom Act world where only one provider controls what services go into a home.
"What's next? e-Mail that doesn't use your provider? IM? If you purchase broadband access, you should be able to use the applications that run over it," Talley said.

Murray refused to say if his company has had problems with cable companies blocking or degrading Vonage's services, but said his company was investigating a "different type of provider from Madison River . We're not ready to talk about who the providers are."

When specifically asked if the company in question was a cable provider, Murray again demurred, saying only, "It's not small provider."



 
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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