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Can You Answer The Computer, Hon?


Vonage In Print News

Can You Answer The Computer, Hon?

December 24, 2004

By Matthew Ingram

You may have seen ads for services offering cheap ''Internet phone calls,'' or heard someone bragging about how little they pay for long distance because they have an Internet phone, and wondered what they were talking about.

The technical term for it is VoIP, which stands for ''voice over Internet protocol,'' but most people just call it Internet phone service or Internet telephony. So should you jump on the Internet phone bandwagon, too? That depends.

Although it has only just hit the mainstream, Internet phone calling has been around for almost a decade. But early versions worked only between two people using the same piece of software, and there were quality problems that sometimes made it sound like you were talking to someone on the International Space Station.

Thanks in part to faster Internet speeds and upgraded networks, the newer versions have solved most of those problems. In most cases, you can call regular phones with your Internet phone, and the quality is virtually the same as a regular phone call. Even when it isn't, it is no worse than a cellphone. And instead of it just being software on your PC, you can use any phone -- just plug it into a jack on the unit you get with your Voip service, a small box that plugs into your high-speed cable or DSL modem.

The prices are also pretty compelling. Primus has a package that is $19.95 a month for unlimited local calls and another $2.95 a month for 300 long-distance minutes. Vonage has a $19.99-per-month account that includes 500 any-time minutes in Canada or the U.S. (4.9 cents a minute after that).

But the monthly price isn't the only attractive thing about Internet phone calling. Voip services also offer features that a regular phone service does not. For example, since the Internet doesn't use "area codes," you can get a second number (for an added fee) that is "local" to a specific region. When someone calls your number from that region, it's a local call.

There are a number of things to keep in mind if you decide to try Internet phone service, however. For one thing, it's worth remembering that the price seems cheap only because Voip uses your existing high-speed Internet connection. This also means that when the power goes out, your Internet phone stops working as well. And, at least for now, there is no 911 emergency service.

That said, a Voip service may make a lot of sense for some people, particularly as a second phone. For example, you could use your old-fashioned phone for regular local calls and keep the Internet phone just for long distance -- or give your teenaged daughter the Internet phone so she doesn't tie up your regular line talking for hours.



 
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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