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Hard Wiring - Installation
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In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
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In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
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In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

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In The Forum:
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Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
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simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
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In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
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Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52


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Vonage In The News
Vonage Expands International Presence with Investments in Asia Pacific Region

Vonage to Present at the Oppenheimer 20th Annual Technology, Internet & Communications Conference

Syndication

Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews

Interview: Jeffrey Citron CEO Vonage


Vonage In Print News

Interview: Jeffrey Citron CEO Vonage

December 23, 2004

By Nathan Allen

Jeffrey Citron is CEO of Vonage. Vonage remains competitive despite big cable and telephone companies entering the market. Vonage has over 300,000 subscribers to date and is growing more rapidly than any other residential Voip provider.

I was lucky enough to be able to conduct a phone interview with him recently. Here are the results.

With your phenomenal growth how do you intend to continue to supply timely support to your customers?

Vonage is hiring and training 600 new support staff, which are all going to be based in the USA. There average hold time is down to an average of 2 minutes with a goal of 90 seconds not far off.

With technology lay people taking up your service and you effectively having got over the early adopter stage of the business, do you see the need for support staff to be more knowledgeable in related problems? For example should they be able to identify when it is actually a cable outage and nothing to do with Vonages service?

Vonage try to employ people with well rounded skills so they can quickly and efficiently identify customer problems. They also monitor the services of the high speed Internet providers for outages and the like.

Will you continue to integrate the Voip technology with other hardware manufacturers like you have with Linksys?

On top of the Linksys that already has a number of offerings, there are also Voip units with Motorola and Netgear in the works.

Will you continue to undercut the likes of AT&T's callvantage service?

Currently Jeffery feels that there is some degree of price stability entering this new marketplace. At $24.99 for the most popular unlimited package he feels this is just about right for now.

Do you have a forum that allows customers to suggest new features?

Vonage receives many suggestions from customers for product enhancements and ideas every day. There is no formal forum for this however.

Does Vonage have any killer new features coming out that will help make our choice in Voip companies easier?

Basically by providing a broader range of brands and devices they hope to make it easier for consumers to pick them as their choice Voip provider.

Do you have plans to expand service in to Australia?

There is a possibility here, normally what happens first is that customers get the opportunity to purchase a Virtual Number in this country first. This has already happen in Canada, Mexico and the United Kingdom.

Jeffrey was very open and willing to answer all questions, and I found this to be a reassuring sign about the customer philosophy that the company has.

Visit: Vonage



 
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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