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Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



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Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews

How Vonage Could Cut Your Phone Bill - Really


Vonage In Print News 

July 18,2003
By David Coursey

Voice-over-IP--the technology that routes voice telephone calls over the Internet--is all the rage with big corporations. But small businesses and consumers have been largely left out. There have been some attempts at penetrating these markets, but none have been as splashy as what Vonage is offering.


PERHAPS YOU'VE SEEN the ads on television, like the one in which a woman claims Vonage has saved her $160 a month on her residential telephone bill. For $40 a month, plus a $30 setup fee, Vonage will give you unlimited local and long-distance calling anywhere in the U.S. and Canada. You also get call waiting, call forwarding, voice mail, caller ID, and a variety of other services the traditional telephone companies overcharge for.

The company offers other, less expensive monthly plans for limited residential and business calling, as well as one that costs more for unlimited small business use. Vonage also offers inexpensive international calling.

Do not mistake Vonage for one of those rinky-dink deals where you use your computer's microphone and speakers to place calls. Vonage gives you a Cisco ATA-186 telephone adapter, which connects to your broadband modem or router on one side and a standard analog telephone on the other.

If you use a multiphone wireless system, you can run it all through a single ATA. Likewise you could (probably) attach the ATA to your existing wiring and use the jacks already in your home or office.

For an additional $10 a month you can purchase additional lines*. But note that each Vonage line requires 90Kbps bandwidth while in use. Since most cable and DSL services limit your upload speed, some connections will support only a single Vonage line, most no more than three simultaneous calls.

IF YOU'RE SITTING there saying, "Wait, David, this seems too good to be true, there must be a catch," you'd be correct.

The biggest catch is that Vonage can't offer a local telephone number everywhere the regular telephone companies do. For example, I can't get a Vonage number in the area code where I now live. That means that, if my next door neighbor wanted to reach me, he'd have to place a long-distance call.

However, Vonage will happily give me a local number in any area code where it has numbers available. And it will sell me extra "virtual" numbers for only $4.99 a month. This means I can have virtual Vonage numbers in pretty much any major city I choose.

The value of this is that it lets you keep in touch with customers and friends who'd otherwise have to place a toll call to reach you. So I could have numbers in San Francisco and Silicon Valley for business and a third in Dallas, where many of my friends live.

These virtual numbers won't appear in local directories and aren't available from directory assistance. Vonage says it's working on solving this, but as yet has nothing to report.

Other problems: If your Internet service is interrupted, your phone service will be, too. And emergency 911 calls take longer to connect through Vonage.

CONSUMER REPORTS said that in its tests Vonage's voice quality was good, but that calls placed to Vonage customers often received busy signals when the customers' phones were not in use. Redialing usually got a connection, the magazine said. Vonage customers I've spoken to say voice quality isn't a problem and weren't aware of the busy-signal issue.

Vonage service isn't for everyone. No matter how good it may be, especially for the price, it still isn't quite comparable to the service you buy from the local telco. That's probably OK for many, maybe even most of you. But for some, there will be deal-killing issues (like that business about not getting a listed phone number).

Also, Vonage may be less attractive for DSL users than for cable modem users. Why? Because DSL requires a phone line already, meaning DSL customers are already paying for dial tone. For cable modem users, however, Vonage could be the only telephone company they need.

It looks like something worth checking out.

*Existing customers save $5 for each additional line on their account, and there is no limit to the number of lines that can be added.



 
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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