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Bruafekkay Posted:
agreed dingy
anybody, obviously
if the quarters is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
granit stelen beefy
On Dec 08, 2016 at 19:41:55

Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45


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Manulife Settles On VoIP Through Bell Deal


Vonage In Print News

Manulife Settles On Voip Through Bell Deal

December 10, 2004

By Shane Schick

12/10/2004 5:00:00 PM - The financial services firm signs a deal worth $140 million to move off of PBX. The CIO explains what will be more important than just saving money on phones.

Manulife Financial on Friday joined the ranks of large enterprises who are hoping to lower their costs by moving to voice over IP through a seven year, $140-million deal with Bell
Canada's outsourcing division.

BCE Connexim, formerly a joint venture with Hydro-Quebec but now a wholly-owned Bell services subsidiary, will deploy Cisco IP phones and related network equipment to Manulife's operations both in Canada and the United States, where it operates under the name John Hancock. Four branch offices have been set up so far, and the head office in Toronto has been piloting voice-over-IP (VoIP) for the better part of a year.

John Mather, Manulife Financial's CIO, said the decision to move from its traditional private branch exchange (PBX) network was driven primarily by the firm's belief that tariff costs will be dramatically reduced in the next three to five years. This deal will involve non-tariff services, but the idea is that inter-office long distance and local access expenditures will fall as a variety of IP phone carriers enter the market. This year, for example, has seen the debut of Primus Canada, Vonage Canada and several others.

Manulife spent 18 months watching the Voip market before moving ahead with its strategy, Mather said, concluding that the technology was finally ready for prime time.

"What we find is rely very heavily on our computer-based IP network, where reliability is as important as the voice network," he said. "We've been able to, if you will, harden our comptuer-based IP network to the point where we think it's equal to or even surpasses what our voice network can provide."

For example, Mather said, Manulife has only one PBX in many of its branch offices. "If you lose that one PBX for some reason -- which is essentially an old style of computer -- the whole phone system goes down. As opposed to our computer network, where we always have a redundant server, and if the server goes down, your e-mail will continue to work."

Isabelle Courville, group president of enterprise markets at Bell Canada, said the company's internal move to Voip has set an example for its customers.

"It's a migration strategy -- this deal is the perfect example," she said. "We take the network as is, and we will migrate both the network and the data to the IP platform."

Manulife has a number of inbound call centres for producers, broker/dealers and customers. IP will make it much easier to integrate its custom applications to the phone system, Mather said. It should also make it easier to redirect calls during an outage, which is an important part of meeting the firm's disaster recovery and business continuity plans, he said.

"A lot of people move to IP to save a bit of money. But after that, you are in a brand new world," Courville added. "You can deploy IP-enabled applications, and solutions. Security could be better."

About 30 Manulife employees moved over to Bell through the deal, which Mather said would be critical as the two firms develop a migration strategy for the IP system.

"It's unlikely that anyone can take everybody -- for example, in our head office, it's about 3,500 people -- and switch them in one weekend," he said. "That requires a program and several link methods to allow the IP users to continue to operate within the company network - so voice mails could be forwarded, directory views are the same."

Courville said Manulife's plans are a healthy sign for the acceptance of IP telephony in the enterprise.

"I think that started in 04, but 05 will be a lot of piloting and trialling," she said. "I think it will take a few more years, though, for massive migrations."

BCE Connexim recently signed a similar services agreement with CGI, and has since expanded its operations with an Ontario office, Courville added. Other clients include Desjardins Group.



 
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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