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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


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Vonage Customer Reviews
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Review: My First Day With Vonage, Excellent!
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You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
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Manulife Settles On VoIP Through Bell Deal


Vonage In Print News

Manulife Settles On Voip Through Bell Deal

December 10, 2004

By Shane Schick

12/10/2004 5:00:00 PM - The financial services firm signs a deal worth $140 million to move off of PBX. The CIO explains what will be more important than just saving money on phones.

Manulife Financial on Friday joined the ranks of large enterprises who are hoping to lower their costs by moving to voice over IP through a seven year, $140-million deal with Bell
Canada's outsourcing division.

BCE Connexim, formerly a joint venture with Hydro-Quebec but now a wholly-owned Bell services subsidiary, will deploy Cisco IP phones and related network equipment to Manulife's operations both in Canada and the United States, where it operates under the name John Hancock. Four branch offices have been set up so far, and the head office in Toronto has been piloting voice-over-IP (VoIP) for the better part of a year.

John Mather, Manulife Financial's CIO, said the decision to move from its traditional private branch exchange (PBX) network was driven primarily by the firm's belief that tariff costs will be dramatically reduced in the next three to five years. This deal will involve non-tariff services, but the idea is that inter-office long distance and local access expenditures will fall as a variety of IP phone carriers enter the market. This year, for example, has seen the debut of Primus Canada, Vonage Canada and several others.

Manulife spent 18 months watching the Voip market before moving ahead with its strategy, Mather said, concluding that the technology was finally ready for prime time.

"What we find is rely very heavily on our computer-based IP network, where reliability is as important as the voice network," he said. "We've been able to, if you will, harden our comptuer-based IP network to the point where we think it's equal to or even surpasses what our voice network can provide."

For example, Mather said, Manulife has only one PBX in many of its branch offices. "If you lose that one PBX for some reason -- which is essentially an old style of computer -- the whole phone system goes down. As opposed to our computer network, where we always have a redundant server, and if the server goes down, your e-mail will continue to work."

Isabelle Courville, group president of enterprise markets at Bell Canada, said the company's internal move to Voip has set an example for its customers.

"It's a migration strategy -- this deal is the perfect example," she said. "We take the network as is, and we will migrate both the network and the data to the IP platform."

Manulife has a number of inbound call centres for producers, broker/dealers and customers. IP will make it much easier to integrate its custom applications to the phone system, Mather said. It should also make it easier to redirect calls during an outage, which is an important part of meeting the firm's disaster recovery and business continuity plans, he said.

"A lot of people move to IP to save a bit of money. But after that, you are in a brand new world," Courville added. "You can deploy IP-enabled applications, and solutions. Security could be better."

About 30 Manulife employees moved over to Bell through the deal, which Mather said would be critical as the two firms develop a migration strategy for the IP system.

"It's unlikely that anyone can take everybody -- for example, in our head office, it's about 3,500 people -- and switch them in one weekend," he said. "That requires a program and several link methods to allow the IP users to continue to operate within the company network - so voice mails could be forwarded, directory views are the same."

Courville said Manulife's plans are a healthy sign for the acceptance of IP telephony in the enterprise.

"I think that started in 04, but 05 will be a lot of piloting and trialling," she said. "I think it will take a few more years, though, for massive migrations."

BCE Connexim recently signed a similar services agreement with CGI, and has since expanded its operations with an Ontario office, Courville added. Other clients include Desjardins Group.



 
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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