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Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews

Vonage Now Serves KC Area


Vonage In Print News

Vonage Now Serves KC Area

December 8, 2004

By Suzanne King

One of the biggest names in Internet phone service finally has arrived in Kansas City.

Vonage Holdings Corp. said Tuesday it had begun offering phone numbers in the 816 and 913 area codes.

Brooke Schulz, vice president for corporate communications, said customers in the area had been asking for local numbers for some time. They have been able to sign up for Vonage's service through a “foreign” area code — one from outside the Kansas City area.

Schulz said the Kansas City market has a high percentage of broadband Internet users, which makes it fertile ground for Internet phone providers. Vonage, like other Internet phone services, requires a broadband connection such as a digital subscriber line or cable modem.

The Edison, N.J., company held off jumping into the Kansas City market in part because of an uncertain regulatory environment, Schulz said. A recent ruling by the Federal Communications Commission cleared the way for the company to expand.

Last month, the commission made it clear Internet phone providers would not have to navigate differing regulations in 50 states. The commission said Internet phone services such as Vonage should be regulated only at the federal level.

Vonage and other Internet phone providers have argued that the service amounts to a data application that, unlike traditional voice service, should not be subject to heavy government oversight. Other factors, such as the fact that the service is portable and not tied to a physical address, also make it different from traditional voice service, they have said.

For $14.99 a month, Vonage offers to residential customers a basic plan that includes 500 minutes of local and long-distance voice calls and features such as voice mail, caller ID, call waiting, and call return. For $24.99, the company adds unlimited calling throughout the United States and Canada.

Vonage also has packages geared toward small businesses.
On top of the flat rate, customers are charged $1.50 “regulatory recovery fee” and a 3 percent federal excise tax.

Customers also must pay $29.99 for activation and $9.95 to ship a router device necessary to set up service. The company also charges one month's service fee in advance.
Customers can buy routers at retail stores such as Best Buy or Radio Shack and save the activation and shipping fees, Schulz said.

Vonage, which offers customers numbers in 130 markets worldwide and has more than 300,000 lines in service, is competing with a growing list of Internet phone providers. Those include major telephone companies, such as AT&T Corp., and a cast of small Internet service providers that also offer voice service.



 
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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