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Review: My First Day With Vonage, Excellent!
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Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...

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Long Distance, Big Savings With Internet Phone Service

Vonage In Print News 

By Jeffery D. Zbar

Long-distance charges were getting to Scott Rosenthal.

From his home office in Wellington, the sales executive would easily spend $150 a month calling his Portsmouth, N.H.-based employer, as well as clients nationwide.

Then in 2002, Rosenthal learned about a way to save the company money, voice over Internet protocol, or VoIP. He switched from a traditional long-distance carrier to a broadband phone company.

"The savings were significant," said Rosenthal, director of sales and marketing with property management company Ocean Hospitalities. The service cut his bill from $150 to around $45 a month -- a flat fee that allowed unlimited domestic long-distance calls. "I didn't change how much or who I called. I just changed what I paid."

Voice Over Internet Protocol, or VoIP, is a simple way to transmit telephone signals over the Internet. The service converts phone calls into digital data that is sent over the Internet, and re-assembled into audio signals at the recipient's end. A similar technology, IP (Internet protocol) phones, is a broader application for larger companies that can replace traditional wired phone systems.

"IP telephones are starting to make an awful lot of sense for many businesses," said Thomas Ewing, vice president and general manager with Compuquip Technologies Inc., a Miami computer and Internet telephone installation and consulting firm.

Both Voip and Internet phones require broadband, like DSL or cable modem, to operate. His Voip was simple to set up, Rosenthal recalled. He plugged his cable modem line into the Voip modem, which he then connected to a phone handset.

Internet phone systems are more expensive and require more technical experience to install and operate than traditional phone systems, Ewing said. Hardware and software can run from several thousand dollars to the tens of thousands.

The service operates independently of any computer. But since his PC and his phone shared the same broadband connection, flaws emerged, Rosenthal recalled. While call clarity usually was fine, he often transmits large documents or attachments over his cable modem and such transmissions interfered with his calls, leading to static or a lost call, he said. Local calls also require the caller to dial a 1 plus the area code and phone number, and users cannot dial 911, he said.

"When it worked well, it worked like a good cell phone," he said.

Rosenthal dropped the service earlier this year when his cable broadband provider couldn't clear up transmission interference between e-mail attachments and Voip calls, he said. So now, as Rosenthal awaits closing on his new home, he's also considering installing Voip service there as well. The home will be wired for home networking, meaning Internet phones can be easily set up throughout the house, he said.

And then there's the issue of cost. "I'm just looking to keep the phone bill low," he said.

Talk Is Cheap

What: Internet telephones and Voice Over Internet Protocol (VOIP).

Cost: Prices vary widely, from $40 a month for simple Voip to thousands of dollars for large corporate systems.

Where: Many broadband providers offer Internet telephone service. Some providers include:

Acesss (

Vonage (www.vonage,com)

StarVox (

Inter-Tel ( and

EarthLink (

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

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