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On Feb 15, 2017 at 21:16:51


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Vonage ZOMG!....#1 - if you are experiencing problems similar to mine that originated



ZOMG!....#1 - if you are experiencing problems similar to mine that originated around the beginning of May, seemingly coinsiding with a Microsoft upgrade - completely reinstall your modem (push the reset button and go from square 1). It seems to reset the packet refresh rate, and works flawlessly now at this point i am happy to report. #2 - should you need to utilize their level III tech support and by some odd grace they revert your ticket to the engineering level - all those guys work 8-5p EST. bankers hours...soo - if your on the west coast (like me, and work bankers hours as well) good luck. I told the level III tech he better email me or I was going to call back and cancel this time for real - spent about 2 days exchanging emails with a knowlegable fellow that never asked me to rush home and make a lame ass call; or wake up early in the morning to call them on their time. He had given me directions to reset the port forwarding on the modem, and packet handling. Doing this crapped my modem out - and was left with no choice but to dig the Qwest welcome package outta the dusty tech boxes. While this may not be the hghest tech resolution - it couldn't hurt.

Here's some information that took an email string longer then my arm to get:: (even though i was never able to track down the RTP protocol..typo?)

Your Vonage device listens for SIP packets on port 10000. The port range for RTP packets (audio) is 10050-10150. One of my colleagues actually uses a similar modem with his FIOS service and the port forwarding worked for his Vonage service. Also you will need to set your Vonage device for a static IP. If you want to setup QoS as well give priority to RTP packets but personally I would see if the port forwarding works on its own first


-May life find you living your dreams...



Read The Full Thread:

Dropped Calls beginning in May, lasting 20 seconds


sooo...should I just can this service and go with a more reliable provider that
Thats so funny! That is another Forum called "Bad Customer Service" This is sad
Don't feel like you are by your self. I have been having the same problem. I have
Towards the beginning of May, my entire system worked flawlessly until there
LOL!! :lol: Yea, been through the confusion with them..shame to see pioneers
I wish you luck and even I will pray for you and I never even do that. Because I am sorry
thank you for the positive support, well...hell, another day another headache..called
That was a really good statement about paying english dollars and so true. I am
I think some time when you ask a question, they have to write it down, and then look
What time do you call and what time zone. I am not saying they are not nice. I said

losingmind posted "ZOMG!....#1 - if you are experiencing problems similar to mine that originated" on 06/26/2007

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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