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Vonage Your problem is with Telus, not Vonage. Telus is required by law to pass on your



Your problem is with Telus, not Vonage. Telus is required by law to pass on your phone number when you want to switch provider, and want to keep your number. But Telus don't care about what they have to do, or what their customers want, so they're not gonna pass on your phone number that easily.

Vonage don't have any interest in taking legal action against Telus to obtain your phone number - they simply don't make that much of a profit from having you as a customer for that to make any financial sense.

If you want Vonage, and come from Telus, your best bet is to simply get a new phone number, as it's unlikely that your Telus number will be transferred any time soon. Vonage is a direct competitor to Telus, especially since Telus will most likely introduce their own Voip solution within the year (and considering how the rest of their systems run, it will suck).

Go yell at the Telus management, they're the ones at fault. The people on the phones or in the offices don't know what's going on, and they can't help you in any way.
From the time you give up a Telus number, it may take up to a year before it becomes available to someone else, because Telus simply assumes that you'll be coming back to them. After more than a year, if you look up my phone number in the directory, it still has someone else's name on it because of Telus' anal attitude.
You can write Telus (by regular) and threaten them with legal action if they don't relinquish your phone number.

I'd say that you should tell Vonage to give you an interim phone number, so that people can get in touch with you. And then when Telus get their act together you can change back to your old number. But for the most part Telus isn't worth fighting with. They're too big and don't care whatsoever about their customers or the quality of their service.



Read The Full Thread:

customer service utterly failed me


[ADMIN EDIT]: Forum Rules 3) Most members of this forum are willing to assist

Metalbunny posted "Your problem is with Telus, not Vonage. Telus is required by law to pass on your" on 02/01/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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