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Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews

Vonage Your phone number is registering with the SIP proxy. This means all is good between



Your phone number is registering with the SIP proxy. This means all is good between the VDV21 and Vonage. If your not getting a dial tone, this indicates one of two things.

Item 1) There is an issue with how the phone is connected into Phone port 1 on the back of the VDV21. make sure your connecting your phone directly to the Green port labeled 1 on the back of the VDV21. Do not use splitters or home wiring or even a standalone caller ID box. Your RJ-11 phone cable should have one end in your phone and one end in the VDV21. If this is how it is, try a different phone and phone cable.

Item 2) Phone port 1 is defective on the VDV21. You can move the phone number to phone port 2 from inside your Vonage web account. The link to where this is perform is https://secure.vonage.com/vonage-web/movenumber/index.htm

Once you have moved the line, the device will have to download the new profile from Vonage which will take a few minutes so just be patient. Once this is done, move your phone cable over to Phone port 2 on the VDV21 and retest.

Attempt to go over the parts listed in Item 1 before trying Item 2 as if it is a phone or wire issue, the same problem will occur in phone port 2.



Read The Full Thread:

cant connect


I have a Vtech ia5864, I have hooked up everything correctly and still have no dialtone,
1. While I'm sure you hooked everything up correctly, you should humor us and tell
Any lights on the ATA?? Check the cords and connections. Need setup info
It is a VDV21-VD Voice Router, the phone line is connected to the vonage router
Is the MAC address of the VDV21 provisioned to your Vonage account meaning did
I purchased directly from Vonage ( ordered it on line and it was shipped to me).
Just flip the VDV21 over and the MAC address is on the sticker. It will say MAC ID:
00242B042D4F

VonTechMgr posted "Your phone number is registering with the SIP proxy. This means all is good between" on 01/15/2009

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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