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malik77 Posted:
Michigan Auto
Insurance
http://www.savet
odayautoinsurance.
com/michigan-auto-
insurance At...
In The Forum:
The Cafeteria - Any Non Vonage Topic
Topic:
Michigan Auto Insurance
On May 28, 2012 at 03:45:36

jenjee Posted:
Hello, My
friend had
cancelled Vonage
over 5 years ago,
but still has the
modem...
In The Forum:
Vonage
Topic:
Best way to dispose of Modem or Router
On May 26, 2012 at 18:09:22

sssscary Posted:
Hi, I realize this
post is old, but I
was just trying to
find out how to
auto delete...
In The Forum:
VoIP Feature Wish List
Topic:
Auto-Delete Voicemail When Forwarded to Email!!
On May 24, 2012 at 08:08:15

sandyj Posted:
The last few days
I've gotten a
couple of calls
from angry people
demanding that...
In The Forum:
Vonage
Topic:
Someone is using my phone number? Hacked?
On May 18, 2012 at 20:07:46

vrtlassit7 Posted:
Can anyone help me
figure out a
solution to create
a virtual
attendant? I own
a small...
In The Forum:
VoIP Feature Wish List
Topic:
Virtual Attendant
On May 18, 2012 at 07:53:07

rodisport Posted:
I have had this
problem for more
than 4 months now
when i call some
one it doesn't...
In The Forum:
Vonage UK
Topic:
no ringing tone
On May 14, 2012 at 18:17:44

js123 Posted:
we already have
vonage device how
can i reactivate
the service and
what is the
procedure....
In The Forum:
Vonage
Topic:
how to reactivate the service
On May 12, 2012 at 14:57:39

dconnor Posted:
A photo would be
helpful....
In The Forum:
Hard Wiring - Installation
Topic:
Problem with home wireup
On May 08, 2012 at 10:47:17

rival Posted:
Thank you! This
was my exact
problem. Outgoing
calls would fail,
incoming calls...
In The Forum:
Vonage
Topic:
Dial tone ok, incoming calls ok, no outgoing calls
On May 03, 2012 at 21:11:35

stevejone Posted:
This is really a
good topic.It
gives a quite
detailed
information about
the jammer...
In The Forum:
Vonage UK
Topic:
Application of Cell Phone Jammer
On May 03, 2012 at 11:29:58

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Vonage Your lucky to have even gotten a response to the first ticket. There really isn't

Your lucky to have even gotten a response to the first ticket. There really isn't much of a team that works e-mails sent in. The majority of support staff is on the phones. Your e-mails are being responded to by outsourced people from overseas. That is why a call to support is better because you could at least tell someone to escalate your call to next level.

So after reviewing your tickets, the reason the first weren't escalated was because you did not provide call examples when they requested them. Regardless of who you deal with, call examples with the numbers being called and the exact call times are needed in order to provide our carrier the data they need.

I will have someone try to reach out to you.

Read The Full Thread:

USA calls to only one Country a Problem

• Five year Vonage user, my test info is below. Since February 1, 2009 we are unable
• Changing the sound quality did not work either.
• When you experience any type of issue(call completion or quality) on an international
• So I should probably start a new ticket # and reference my old ticket number from
• Ask them to re-open the old ticket and escalate it to the next level of technical
• If you received a generic e-mail telling you to reboot things and check cables,
• Thanks for the info here! My original ticket explaining the situ is #22860058.
• OK, thanks. I thought I made it fairly clear that all outgoing calls to Ukraine
• OK. Read it again. So you only are looking for credit which I can't assist with since

VonTechMgr posted "Your lucky to have even gotten a response to the first ticket. There really isn't" on 02/18/2009

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