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Vonage Your D-Link modem has 2 firmwares listed on the D-link site http://support.dlink.com/products/vie



Your D-Link modem has 2 firmwares listed on the D-link site

http://support.dlink.com/products/view.asp?productid=DCM%2D202

One for comcast users, and another for all other ISP's. You should check and see if your using the proper firmware.

Also the jitter setting will not do much.
I would try a normal bandwidth, with a packet setting of 1. This setting needs to be adjusted by a Vonage level 2 tech support rep. There are three choices for this setting 1, 2, 3. This setting is for the millisecond between packets sent. Default is usually 2. Ask the rep what your setting is, and have them adjust it up or down 1 notch.

I personally would go to a more modern router with the d-link phone adapter. If you call the account management department, and push them real hard they will either give you a new device, or a good discount.

Former Tier2 tech support Rep.



Read The Full Thread:

Improving voice reliability


Have your friend bring the Motorola modem to your house and check the speed then.
As a Vonage user for the last 5 1/2 years, I feel that I get value - but - having moved
By less and less reliable, what are you saying? Do you get no dial tone or is it just
Over time (a period of days usually, but sometimes sooner) quality declines in
Sorry - forgot to mention the choppy voice syndrome where people listening to
Sounds very much like an internet issue. Either not enough bandwidth or latency,
Okay, done. Thanks for the help. Using speedtest (a new site for me) I show
According to the 2 first tests with no active phones, your numbers were completely
Thanks for your help. I suppose I understand bandwith (samples[packets]/sec),
I think that you have solved all your problems. Wish I had gotten back to your post

criscar99 posted "Your D-Link modem has 2 firmwares listed on the D-link site http://support.dlink.com/products/vie" on 11/21/2007

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